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HELP! Frozen account pokerstars [Resolved] HELP! Frozen account pokerstars [Resolved]

04-13-2017 , 05:12 AM
its quite possible that they close both accounts as they believe u (not ur wife) were in control of the 2nd account at various times. this is the very definition of multi-accounting

stars is the only one that can help clarify things, any1 posting here is just speculating. its looking very bad for u tho
HELP! Frozen account pokerstars [Resolved] Quote
04-13-2017 , 05:15 AM
so? both were closed?
HELP! Frozen account pokerstars [Resolved] Quote
04-13-2017 , 05:23 AM
Quote:
Originally Posted by bessonism
As they have specifically pointed what I had breached, I quote from their tournament rules:

"Late Registration: Late Registration is available in most tournaments. The length of the late registration period varies, but will always be shown in the tournament ticket in the Quick Seat lobby, in the details panel of the Tournaments tab, and in the header of the Tournament lobby for that tournament. Late registration time is measured in clock time (as opposed to tournament play time). For example, if a tournament starts at 09:00 and has 90 minutes of late registration, registration will close at 10:30. Late registration will close early if enough players are eliminated to begin payouts.

Please note that players are only allowed to participate in a tournament once, unless re-entry is permitted, as specified in the tournament lobby. One player using multiple accounts to enter multiple times into a single tournament is not permitted, and may result in penalties including a warning, disqualification from the tournament (with partial or full forfeiture of winnings), and barring from our platform."

Also quote from their terms of service:
"10.4A User may only have one User account with Rational Group and shall only use the Service using such single account. It is prohibited for a User to open multiple accounts with Rational Group. In the event that Rational Group becomes aware of additional accounts opened by a User, Rational Group may close such additional accounts without notice and may confiscate funds held in such additional accounts."

Based on the two quotes, it is to my understanding that they only confiscate my winnings from THE tournament that I "multi-account in order to use a second account to enter a tournament in which you were previously eliminated", which I won nothing.

And as bessonismm was registered after bessonism, so the account facing closure and funds taken is only bessonismm not bessonism?

Please give me some opinion, thanks.
Why not just email this to Stars and ask them, rather than posting it here and asking a bunch of strangers on the Internet who don't know the whole story?
HELP! Frozen account pokerstars [Resolved] Quote
04-13-2017 , 06:11 AM
First thing you should do is stop lying. It doesn't matter that you're lying to us I guess, other than Stars is reading this and watching you try to shame them with lies. But don't lie to them. It's obvious that you did what they say you did: busted a tourney on one account and used the other one to reg after you busted. "My wife decided to play!" Nobody is gonna believe that **** nor should they.

Sounds like even given what you did, Stars is willing to let you keep at least one of the accounts. So just tell them you are sorry and you are willing to do whatever they ask, but the emails are unclear so you'd like them to clarify what you're doing, which account you can keep etc.

It seems no money is being confiscated here. You just might lose one account. As you should.
HELP! Frozen account pokerstars [Resolved] Quote
04-13-2017 , 06:39 AM
Quote:
Originally Posted by ethbtc88
First thing you should do is stop lying. It doesn't matter that you're lying to us I guess, other than Stars is reading this and watching you try to shame them with lies. But don't lie to them. It's obvious that you did what they say you did: busted a tourney on one account and used the other one to reg after you busted. "My wife decided to play!" Nobody is gonna believe that **** nor should they.

Sounds like even given what you did, Stars is willing to let you keep at least one of the accounts. So just tell them you are sorry and you are willing to do whatever they ask, but the emails are unclear so you'd like them to clarify what you're doing, which account you can keep etc.

It seems no money is being confiscated here. You just might lose one account. As you should.
This
HELP! Frozen account pokerstars [Resolved] Quote
04-13-2017 , 08:29 AM
Quote:
Originally Posted by only1kyno
This
I like how this dude made a new account and the only post he said was "This". lol
HELP! Frozen account pokerstars [Resolved] Quote
04-13-2017 , 09:39 AM
Quote:
Originally Posted by Bobo Fett
Why not just email this to Stars and ask them, rather than posting it here and asking a bunch of strangers on the Internet who don't know the whole story?
I instantly did after receiving it.
HELP! Frozen account pokerstars [Resolved] Quote
04-13-2017 , 02:50 PM
Quote:
Originally Posted by ethbtc88
First thing you should do is stop lying. It doesn't matter that you're lying to us I guess, other than Stars is reading this and watching you try to shame them with lies. But don't lie to them. It's obvious that you did what they say you did: busted a tourney on one account and used the other one to reg after you busted. "My wife decided to play!" Nobody is gonna believe that **** nor should they.

Sounds like even given what you did, Stars is willing to let you keep at least one of the accounts. So just tell them you are sorry and you are willing to do whatever they ask, but the emails are unclear so you'd like them to clarify what you're doing, which account you can keep etc.

It seems no money is being confiscated here. You just might lose one account. As you should.
Since the judgement is made, the truth is no longer the focus here, I just hope I'll come back to the PS community like you said I should.

Last edited by bessonism; 04-13-2017 at 03:11 PM.
HELP! Frozen account pokerstars [Resolved] Quote
04-14-2017 , 11:42 AM
Hello Bessonism,

Thank you for your cooperation.

Your Stars Account has been reopened for play and chat.

We must remind you that any breach of our rules may result in the confiscation of your funds and the loss of all future playing privileges on our platforms.

Please let us know if you have any questions or concerns. Good luck at the tables.

Regards,

Rikard
Stars Game Integrity
HELP! Frozen account pokerstars [Resolved] Quote
04-14-2017 , 12:01 PM
Quote:
Originally Posted by bessonism
Hello Bessonism,

Thank you for your cooperation.

Your Stars Account has been reopened for play and chat.

We must remind you that any breach of our rules may result in the confiscation of your funds and the loss of all future playing privileges on our platforms.

Please let us know if you have any questions or concerns. Good luck at the tables.

Regards,

Rikard
Stars Game Integrity
How to put a RESOLVED mark on the title of this thread?

Also those players who run into similar situations, feel free to ask questions about the process of this case, I will come back to answer with my best knowledge.

Thanks 2+2 community
HELP! Frozen account pokerstars [Resolved] Quote
04-14-2017 , 04:33 PM
In before new Stars account bessonismmm.
HELP! Frozen account pokerstars [Resolved] Quote
05-10-2017 , 08:12 AM
Quote:
Originally Posted by bessonism
How to put a RESOLVED mark on the title of this thread?

Also those players who run into similar situations, feel free to ask questions about the process of this case, I will come back to answer with my best knowledge.

Thanks 2+2 community
Hey bessonism, something similar has just happened to me, do they take your money or just close the account?
HELP! Frozen account pokerstars [Resolved] Quote
05-10-2017 , 10:55 AM
Quote:
Originally Posted by Nzyme
Hey bessonism, something similar has just happened to me, do they take your money or just close the account?
2 things

1. read the thread before you ask questions that have already been answered

2. every situation is unique, so what you are doing is pointless. Your only option is to wait until stars contacts you.
HELP! Frozen account pokerstars [Resolved] Quote

      
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