Hi,

About 3 weeks ago I registered @ Full tilt poker and deposited 100$

After approx. one week of playing my account had been locked due to security restrictions.
Full Tilt poker wanted to verify my name, address, etc, the usual at most sites...

So I sent them the requested documents.
For the time of one week I did not hear from them, so I sent them an E-mail requesting a status in this case. No answer for some days...
I sent them another mail... after few days someone finally answered stating that they could not verify my address with that certain document, requesting phone bill instead.

So I sent them my latest phonebill.
Some days later (today) I received the following e-mail:

Stating that I still need to repay an amount...why and which amount??!!

How can I deposit some more money without being able to log in and besides why would I do that when there is still 3/4 of the deposited 100$ left?

Has someone also ever experienced this odd problem?

Any advice in this case?

Thanks in advance!

Grtz,

Goldie

---------------------------------------------------------------------------------------
2010/1/15 Full Tilt Poker - Cashier.com <cashier@fulltiltpoker.com>
- Hide quoted text -


Hello Sven,

Thank you for your email,

We're pleased to confirm that the following document(s) have been verified:

- Address Verification

Unfortunately there is still an amount outstanding you must repay before we can reopen your account.

Please repay the outstanding amount and then notify us so we can take the steps to get you back to the tables

Regards,

Rory
Cashier
Full Tilt Poker

------------------------------ ----------------------------------------
Please remember never to give out your password or enter
account details over the Internet. Full Tilt Poker staff will
never ask you for your password. For your security, always
keep this information a secret.

Learn, Chat, and Play with the Pros at Full Tilt Poker
------------------------------ ----------------------------------------




Original Message Follows: ------------------------
In attachement my latest Cellphone bill.

Greetz


2010/1/13 Full Tilt Poker - Security <security@fulltiltpoker.com>

Hello Sven,

Thank you for sending your documents.

We're pleased to confirm that the following document(s) have been verified:

- Photo identification
- Bank statement
- Scan of card

Unfortunately the following document(s) need to be resent:

- Address Verification (we can not accept the address on a ID card)

To verify your address on file, we require that you submit one of the following:
* Bank or credit card statement.
* Utility bill.
* Cell or home phone bill.
* Home or auto insurance papers.

The document must meet the following requirements:
* It must be dated within the last 60 days.
* It needs to be a full page and complete (bill/pay stubs, folded papers, and partial sections are not accepted).
* It must display your full name and the same address listed on your Full Tilt Poker account.

Before emailing your document(s), please ensure it is legible and in either JPEG (.jpg, .jpeg) or PDF (.pdf) format and does not exceed 3 MB.

We appreciate your cooperation, and look forward to hearing from you. If you have any questions, please let us know.

Regards,

Terry B
Security
Full Tilt Poker

----------------------------------------------------------------------
Please remember never to give out your password or enter
account details over the Internet. Full Tilt Poker staff will
never ask you for your password. For your security, always
keep this information a secret.

Learn, Chat, and Play with the Pros at Full Tilt Poker
----------------------------------------------------------------------

Did you take a marker out and have not paid it back? I hope note because juice is running at 15%.

FTPSean will probably show up in the thread to help you out in a while. He's an official Rep from FTP and should be able to move the situation along for you.

Are you sure your payment went through? Have you checked your transaction history? My initial thought is that your bank or credit card issued a charge back. That would mean FTP never got paid for your deposit.

what does FTPDoug do?

Makes a thread every couple of weeks telling us various features are coming soon.

Grama gonna get you.

nothing

Thx for the quick response guys!


I have already checked the transaction history of my bankaccount over the internet and the payment did go through on 31/11/2009.

In the past I have noticed that the transaction logs of my CC come in a bit later than the transactions on my savings-account (prolly because they have to get the transaction log/details from the external cccompany)
Just to make sure I'll go to the bank on monday and ask for more details about the transaction.

Would there be any reason for the bank or cccompany to issue a charge back besides not having enough money, which was/is not the problem in this case?

I just think that it all would be more transparent if FT mentioned what went wrong and why I still own them money...
If the problem mentioned above (issue back) is the real issue, I would know what's going on and it would be no prob to do the deposit again.

Instead I found myself somehow a bit in the dark and though someone over had might have experienced the same prob.

Thx 4 the replies, I'm convinced it will be sorted out soon then.

Grtz!

Goldie

Is your other account locked also?

Yes all 7 off them

Thanks 4 your helpfull and constructive reply

He's got a point though.

Assuming you didn't default/chargeback an earlier account, there's also the need to consider that someone with the same name as yours did this with their account and you're being stuck with this.

Depends on how common your full name is anyway.

(Didn't know they had a November 31 in Europe.)

hmmmmmmmmmmm because...

They Dont

We keep it a secret from people from Asia, The Americas, and Africa. (Don't know why - we're just mean I suppose).

We hold the biggest and best party on that day and groggily re-synch with the rest of the world on the first of December.

Obv. I suppose the most amazing thing is it's not a bank holiday either.

Oh well.

Sorry for the typo guys...
it had to be 31/12/2010, off course

This is the first time I played on Full tilt so I do not have any other accounts or what so ever.

I went to the bank monday and asked for details about the transaction and it appears to be like DrMickHead said: The amount was issued back about 10 days after I deposited.
The bank could not provide me with a good explanation for this error.

As I said before: I deposited 100$, think I had 75$ left before account got locked. Bank re-issued 100$.
So if Full Tilt won't take time to respond to mails in which I asked for an explanation and how to transfer the money if I cannot login...I won't give it any effort either...



Thank you all for your responses!

grtz!