Dear cannonwillow,
We regret to inform you that due to recent actions by the U.S. government, Full Tilt Poker is still unable to facilitate 'real money' play, deposits, or withdrawals by players based in the United States, including the processing of any pending rakeback payments.
Rest assured that our technical and legal teams are working towards a solution that would allow us to return these funds and account balances to you as soon as possible. As always, your player account remains safe and secure, and we apologize for any inconvenience caused by these actions.
We will keep you updated with any information as it becomes available. Thank you for your continued support.
Sincerely,
The Full Tilt Poker Affiliate Team
Your Player ID: cannonwillowDate and Time: 2011-01-12Order Number:Amount: 4000.00 Full Tilt Points We have received your order for the following item: Item: Flexfit CapSKU: C-FXFGColor: GYSize: SOption 1: Option 2: Your order will be shipped to the following address: First Name: Last Name:Address 1:Address 2: City: State: Postal Code: Country: United StatesPhone: Please review your order details. If any corrections are needed, contact us at
customerservice@fulltiltstore.com. Delivery may take six to eight weeks for all orders, excluding online subscriptions and mobile security applications which will be emailed to you. Thank you
How was this not shipped more than 3 months later...
4/06/11
customerservice@fulltiltpoker.com Add to contactsTo
From:
customerservice@fulltiltpoker.com
Sent: Wed 4/06/11
To
Hello, Thank you for your email. The hat you ordered is currently on backorder. We are expecting a new shipment soon and will ship your order as soon asit becomes available. We apologize for the delay. Regards, NoreeFull Tilt Store >> Hello, I ordered the following item over 2 months ago. My friend still has> not recieved the item in question. Could you please email me the status of> this order.>> Thanks in advance,>(cannonwillow)>> Your Player ID: cannonwillow> Date and Time: 2011-01-12> Order Number: Amount: 4000.00 Full Tilt Points>> We have received your order for the following item:>> Item: Flexfit Cap> SKU: C-FXFG> Color: GY> Size: S> Option 1:> Option 2:>> Your order will be shipped to the following address:>
how the f... can a withdraw happen if even a simple little cap is also in limbo!
These items were at least mentioned in an email by FT.
ITEM # POINTS
Flexfit Cap
Full Tilt Poker Basketball
Full Tilt Poker Football
Full Tilt Poker Soccer Ball
Garment Washed Flexfit Cap (Black)
Ladies Fashion Hat
Ladies Short-Sleeve Check Camp Shirt
Premium Plastic Poker Deck
Short Stack Tee
USB Wrist Band
Weathered Silver Keychain
and before people start saying the flexfit cap is included, this is a different one, and was ordered way before store items went up in value.
Item Order Number:Item: Flexfit CapSKU: C-FXFR Points: 4400 Quantity: 1 Color: RD Size: L
Hello C Thank you for emailing Full Tilt Poker Support. We apologize for any inconvenience which may have been caused by your check bouncing. Please note that funds from your check withdrawal (Transaction i were returned to your Full Tilt Poker account on April 5th. What regards your check for $1,000.00 (Transaction I), we are working as a priority to determine the status of any uncleared checks and once confirmed we will return the funds to your Full Tilt account balance. Full Tilt Poker is diligently working on facilitating the withdrawal of funds for US Players. This is our top priority and we will have a further update later this week. Thank you for your patience. Regards, YevgenyCashierFull Tilt Poker
The cap was lost in limbo, why shouldnt the withdrawal of $1000 be just as simple to fall between the gaps?
Hi cannonwillow,
We are writing to you in relation to your Bank Transfer withdrawal request.
The following transactions are affected:
TRANSACTION DETAILS
DATE
TIME (ET)
TRANSFER REF
TRANSFER AMOUNT
13-Nov-10
16:5
$500.00
Unfortunately due to issues with our third party processors, the transaction(s) listed above have not been processed.
To ensure you receive your funds as soon as possible we have decided to wire the total withdrawal amount of $500 direct to your bank account.
You will receive these funds in your bank account from the 10th of December.
It was a battle just to get $500 off my FT account ($100 was easy though)
TL and oh well...
Last edited by cannonwillow; 11-01-2011 at 12:24 PM.
