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FTP checks thread FTP checks thread

01-21-2011 , 04:10 PM
I have 4-5 checks I submitted in December. Just got my first one of $750 last weekend, and turns out it bounced. Can't wait to see what happens for my last few. In total, it's a few thousand. Does anyone have any advice what we do when FTP has these checks unclearable with banks?
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01-21-2011 , 04:23 PM
Quote:
Originally Posted by FF_Barret
I have 4-5 checks I submitted in December. Just got my first one of $750 last weekend, and turns out it bounced. Can't wait to see what happens for my last few. In total, it's a few thousand. Does anyone have any advice what we do when FTP has these checks unclearable with banks?
My check was requested in december, just got my first about 10 days ago. 6 days later, I found that it bounced as well.
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01-21-2011 , 05:26 PM
Can anyone tell me how long it takes to get the money back in your account if you request a stop payment?

Can someone PM me what bank the checks are coming from?
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01-21-2011 , 06:30 PM
Been a week. Still have the cash. Am going to wait 1 more week on ~$250 deposit before using. Still waiting on 4 more checks totalling over 2k
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01-22-2011 , 12:15 AM
Check this email out that i just got:

Hello John,

Thank you for contacting Full Tilt Poker Support.

We're sorry to hear your check has not arrived yet. The check was processed by the third party processor on December 21st for $400. Please note that due to an error with the third party processor, this check will not clear. Therefore if you do receive the check please do not attempt to cash it.

We are currently in touch with the processor in regards to resolving this issue and the funds will be returned to your Full Tilt Poker account. We will notify you once this is complete.

We appreciate your patience and understanding in regards to this issue and once again apologize for any inconvenience caused

Thank you for your cooperation and understanding.

Regards,

Rory
Cashier
Full Tilt Poker
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01-22-2011 , 03:07 PM
Quote:
Originally Posted by transversal
It looks like the check I received last week may have bounced. That exact amount is being shown withdrawn from my account with no explanation.
I've never had a check bounce, so I don't know what it looks like.
Oh, btw, it's official, the check bounced. Now I have to go about the rigamarole of sending documentation to FT so I can get my money refunded.
Also there was a $10 fee charged to me. This is such BS. How can a processor issue a check and not have the money to back it? I don't get this.
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01-22-2011 , 05:26 PM
Quote:
Originally Posted by transversal
How can a processor issue a check and not have the money to back it? I don't get this.
easy

http://www.internet-poker.co.uk/Poke...sors~3972.html
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01-22-2011 , 06:29 PM
Quote:
Originally Posted by rudygayrulez
Thanks. I didn't know Arrow Checks was a target... I actually received a couple of those back when things were working well. This really sounds bad. I thought UIGEA only applied to money going TO a poker site.
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01-22-2011 , 07:31 PM
I've been waiting on $800 since 1/1.

I've written support too and have gotten the same runaround. The third party processor is experiencing delays that may take longer than 15 days. They offered a stop payment but that takes 6 to 9 days, then to resubmit the request and then to get the check would take another 15 days +. I'd be lucky to get it by March. As it stands, it almost seems that way anyway.

After seeing all of the bounced checks, I'm almost afraid to try to cash it. FTP appears to be a great site -until you try to get your money.
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01-22-2011 , 07:52 PM
I asked for a stop payment on 3 checks and they said the request was submitted to the processor and etc..it's been over 1 week and the money is still not in my account.
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01-23-2011 , 03:44 PM
Quote:
Originally Posted by Warhawk
Check this email out that i just got:

Hello John,

Thank you for contacting Full Tilt Poker Support.

We're sorry to hear your check has not arrived yet. The check was processed by the third party processor on December 21st for $400. Please note that due to an error with the third party processor, this check will not clear. Therefore if you do receive the check please do not attempt to cash it.

We are currently in touch with the processor in regards to resolving this issue and the funds will be returned to your Full Tilt Poker account. We will notify you once this is complete.

We appreciate your patience and understanding in regards to this issue and once again apologize for any inconvenience caused

Thank you for your cooperation and understanding.

Regards,

Rory
Cashier
Full Tilt Poker
Is it just me or is anyone else questioning the solvency of FTP? 3rd party issues, multiple bad checks and cashier runaround. It doesn't look good.

There were issues like this before I quit playing at WSEX and pulled my cash out of there. It was taking 6-8 weeks to get a cashout by mail when I left and that was over 2 years ago. You could pay a $50 fee and with a little arguing, you could get your money within a week.

In a conversation with a friend, he pointed out that PS is not having these kinds of problems. Either FTP isn't doing everything it can or there are bigger problems on the horizon here.

I've only played on WSEX, PS and FTP. I know some less reputable sites fell apart, so I have to ask: Did anyone have these kinds of experiences at other sites before they sunk?

Last edited by anon1; 01-23-2011 at 03:49 PM.
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01-23-2011 , 04:25 PM
Quote:
Originally Posted by anon1
Is it just me or is anyone else questioning the solvency of FTP? 3rd party issues, multiple bad checks and cashier runaround. It doesn't look good.

There were issues like this before I quit playing at WSEX and pulled my cash out of there. It was taking 6-8 weeks to get a cashout by mail when I left and that was over 2 years ago. You could pay a $50 fee and with a little arguing, you could get your money within a week.

In a conversation with a friend, he pointed out that PS is not having these kinds of problems. Either FTP isn't doing everything it can or there are bigger problems on the horizon here.

I've only played on WSEX, PS and FTP. I know some less reputable sites fell apart, so I have to ask: Did anyone have these kinds of experiences at other sites before they sunk?
If they had solvency issues wouldn't they have problems with all cashouts across the world and not just in the US?
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01-23-2011 , 04:37 PM
I don't know if they do or not. I'm in the U.S.

In the U.S., not only are the checks slow but they are bouncing. Isn't a bounced check from lack of funds?
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01-23-2011 , 04:38 PM
looks like i'm the first to report a bounced check for quite a while now. it happened, and i'm not too pleased.

well not only did it take a month to receive the last check i received from FTP (12/12---->1/14) and i made no complaint about it, but now ~A WEEK AFTER I CASHED IT i look at my bank statement to see that they have suddenly declared it worthless and they have not only deducted the amount of the check from my debit account ($1k), but also tacked on a nice little $12 service charge. the funny thing is, they 'returned' this check on the 20th, it's now the 23rd and i've received no email from FTP, nor has my FTP account been re-imbursed.

also, i'm waiting on two other checks that were authorized 2 and 4 weeks ago, both for twice the amount that i found out today has bounced, and obviously i fear the same thing will happen with those. needless to say, i just emailed FTP and am waiting for a response. will keep you all posted. this really looks like solvency problems to me and for the first time in the 4 years that i grinded there (*note past tense*) i am actually concerned/fearful/skeptical about my ability to get the money that they owe me.

Last edited by shug_bomb; 01-23-2011 at 04:45 PM.
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01-23-2011 , 05:04 PM
emails-

ok so i went to the store to buy something today only to find out that my checking account (the one linked to my FTP account) was overdrawn, and after reviewing my bank records online i see that they have returned a check that i received from you and cashed over a week ago in the amount of $1,000.00. the corresponding transaction number in my cashier history for this withdrawal is 06FB367E, authorized december 12, 2010. not only did my bank deduct the $1,000 from my account, but they also deducted a $12.00 service charge/fee, so this whole thing has cost $1,012.00 + the time i'm taking to write this. this $1,000.00 has not been credited back to my full tilt poker account yet either (this check was bounced/voided on the 20th, it is now the 23rd), so i would like to know how how we plan to proceed from here and when i can expect to get my money back. attached is a screenshot of my bank statement to verify all of this.

also, i have two other check requests that have been approved in the amount of $2,000.00 apiece, one was made on december 29, 2010 with corresponding transaction number XXXXXXX, the other one was made on january 1st, 2011 with corresponding transaction number XXXXXXX. i still have not received either of those checks and quite frankly i fear that the same thing will happen to both of them, so i would also like to get an update on those two checks/withdrawals so that we can figure out how to proceed.

awaiting your response

-XXXXXXXXX / XXXXXXXXXXX


Hello XXXXXX,

Thank you for your email.

We are sorry to hear that your check was returned. We have contacted our third party check processor for an immediate review of this issue.

Rest assured the funds will be returned to your Full Tilt Poker account.

In regards to any outstanding checks we would recommend that you do not cash them as they will not clear.

We sincerely apologize for the inconvenience caused by this issue and we will contact you as soon as we have an update.

Regards,

Valerie
Full Tilt Poker Black Card Support

__________________


i responded requesting an immediate stop payment on both of the outstanding checks and to have the money credited back to my FTP account as soon as possible, so i'll come back in here with an update when they either give me my money back or they start to bullsh*t me and i don't have it back.
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01-23-2011 , 05:23 PM
Ok folks, here's my next question.

FTP is obviously aware there are issues here and there is no doubt that FTP people review these threads related to them. Why hasn't anyone from FTP posted with an explanation as to what is going on here and what steps are being taken to resolve the issues?

To me, generic emails to different players about a third party processor issue really isn't enough at this point.
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01-23-2011 , 05:33 PM
bounced checks are almost always from a processor getting shut down by the US gov, and yes these problems are US-exclusive - the rest of the world gets their money without incident.

ftp publicly giving out details about their cashout problems could also lead to more processors getting into trouble. that's why posting stuff like the issuer name on a check is strongly discouraged around here. ftp knows they're skirting the law with this stuff, so they have to keep public info as limited as possible. it sucks when there are problems, but that's just the nature of the UIGEA beast.
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01-23-2011 , 06:21 PM
Quote:
Originally Posted by shug_bomb
looks like i'm the first to report a bounced check for quite a while now. it happened, and i'm not too pleased.
There are lots of reports of bounced checks this week.
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01-23-2011 , 06:25 PM
took about 20 days to get my check.

Deposited 1/18 bounced 1/21
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01-23-2011 , 06:30 PM
Mine bounced. Took a week to bounce. FTP said to not deposit any of my next 4 that I'm expecting. They will credit my FTP account and have me withdraw. They told me to wait on a confirmation email when they xfer my funds back to FTP acct
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01-23-2011 , 11:38 PM
Quote:
Originally Posted by Eric82
Mine bounced. Took a week to bounce. FTP said to not deposit any of my next 2 that I'm expecting. They will credit my FTP account and have me withdraw. They told me to wait on a confirmation email when they xfer my funds back to FTP acct
^^this, told me it can and probably will take 6-9 days for the stop payments to go through and money to be back in my account.
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01-24-2011 , 01:28 AM
Quote:
Originally Posted by shug_bomb
^^this, told me it can and probably will take 6-9 days for the stop payments to go through and money to be back in my account.
tommorow will be my 9th day for the check stop payment and still no credit.
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01-24-2011 , 11:07 AM
the thing that bothers me the most about all of this is that any other time in the past that i've had cashout delays or bounced checks, full tilt has always been on top of it and contacted me first about it, often having already made restitution/compensation by the time i learn of it. on this occasion, 3 days go by after the check gets rejected and i have to email them with an inquiry about it, upon which they start to give the virtual runaround, telling me first they're going to do an "immediate review" of the issue with their 3rd party processor, then when i press the issue a bit further they essentially tell me it's going to be at least a week before i hear anything more about it.

they aren't handling this like any of the previous occasions when 3rd party processors have been raided, and i haven't heard anything in the news lately about another one going down. not looking good imo.
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01-24-2011 , 03:26 PM
Quote:
Originally Posted by orange
My check was requested in december, just got my first about 10 days ago. 6 days later, I found that it bounced as well.
seems like most of these from mid decemeber are bouncing as my first of 3 checks just bounced. Black Card support just told me not to cash the other two IF they even show up.

anyone getting reimbursed/credited from FT for the MGR lost when withdrawaling, since withdrawals do hit MGR/rakeback?
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01-24-2011 , 04:53 PM
Still waiting on FTP account reimbursement and email response on stop payment regarding next 4 checks that will probably bounce.
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