Doug,

A lot of us rely on those account history/audit spreadsheets that support usually provides, in order to keep track of results for taxes/backing/etc purposes. I'm referring to the excel files that show all the activity on my account, such as tournament buyins, winnings, transfers, running balance, etc. Because support won't respond, it's impossible to get this much needed information. Is there any way to request one of these audits in the meantime?

So, yeah, uh...this is good news, right? Which was my point?

Yea sure its good news. It just seemed like you were insinuating that we should feel lucky because its not going as bad as neteller bs but my point is that this should be completely standard if not slow considering the circumstances.

+1

I advise everyone to think hard about what they would say if their company suddenly had all their money seized, and could not pay people.
You most likely would be saying the same things Doug is. Just trying to buy a little more time.

This thread is bad news for people with money on TILT. Someone might want to see if going after the pros legally for a piece would be feasible.

As someone who was super upset about lack of updates this is seriously all we wanted. Obviously I'll have issues if in a week or two you still don't have a timeline for withdrawals but all we asked was that you are listening to us and continuing to update us. I'm slightly re-assured now that you say the reason your support team seemed ******ed was because that's what the lawyers told them to do although it's a bit disappointing this is what they were advised to do.

Also furthermore I had a security problem with my account completely unrelated to Friday. I emailed them and had a response in half an hour from a human being so I can confirm FTP support actually hasn't regressed to how they used to be a few years ago even though Stars definitely still has the edge here.

Anyway seriously thanks for the update obviously it's not going to please everyone but it's a lot better than staying silent.

Hi Doug,

What will happen with cash outs that were made months ago but never got to bank accounts? I made a cash out in November and support kept telling me that they would let me know as soon as there was an update, which never came. Will I now be able to receive this money?

Cocopoco has nailed what is probably most infuriating about FTP and their handling of the current situation.

As soon as they were given back their domain, PS took little time getting things set up and cashing out people immediately. FTP, on the other hand, has hemmed and hawed, first stating, "We don't have a payment processor to do it," the claiming that they have to "work out the details." In my opinion, these are stall tactics while they see just how much a massive cashout operation is going to cost them and will they still have the ability to still operate as a business after a multi-million dollar loss from their bank.

I was able to cash out of PS yesterday via check and we will see what happens (they say fifteen business days, so we have some time yet). As of now, FTP has done nothing but make excuses. Time to step up, FTP, and quit hiding behind the excuses.

I hope that "real money value" means the equivalent of the stated tournament ticket amount, and not the 95% rate that the software converter makes.

E.g. I hope we're getting $100 for each $100 in tournament tickets, rather than $95 for each $100. Or else, it's not "real money value," it's "FTP's valuation of tournament tickets."

Panic over logic huh?

What's the deal with Step tickets? Are they treated the same as tournament tickets? I have a step7 tickets and a few step5 and step3's. I haven't seen any mention of those in your OP.
Thanks

There is a lot of things that dont add up.

Why would non-US customers be experiencing any kind of delay.

Half the customer base cant withdraw so surely the workload of withdrawals is less?

If customer service has been told to ignore US customers...... WTF have they been doing for the past 2 weeks?

You would think the response time for non-US customers would vastly improve with half as many people to deal with?

If FTP were paying non-US customers normally and without delay I would accept a lot of what they have to say.

They are not. Lots of stories of non-US players getting the runaround.

There should be zero accounting issues to use as an excuse to not pay those players.

That is grave cause for concern in my opinion.

FTP Doug claims FTP are not broke. That may be the case.

But he didnt say they have enough liquid funds to pay all US players either.

FTP have done a really poor job so far (which wasnt even acknowledged)

They need to work much harder to win back the confidence of their customers.

last week after black friday ftp was peaking at around 78k players. This week ive been grinding everyday during peak euro hours and they are passing 90k. they arent going anywhere.

thanks for answering the Neteller issue. I guess I will keep waiting.

nevertheless, It would be nice to know why there is a neteller delay for non-US player, may be that would reassure me.

Or, maybe stars is dealing with the same thing as ftp, but is paying customers with their own capital. They may have decided to do that instead of waiting for player funds to be unfrozen.

Another thing...... WHY DO PEOPLE THINK FTP IS GOING BROKE????? WTF IS WITH YOU PEOPLE!!!

I could post emails that the clients (some fairly large) that I deal with send their employees and vendors right before they are about to fold.

The similarities are astounding.

It all starts with an upbeat tone blaming some kind of outside source "banks freezing funds, client delays in paying" "Just wait we are due a big check from a vendor soon" etc..

Meanwhile all the employees and vendors keep working in hopes they will eventually be paid.

They are simply trying to save face.

Because they haven't paid a single US player. Not to mention there are now reports of Euro players not getting paid either.

Sorry but dreams of getting paid and ignoring reality don't make it happen.

"12. am I gonna get my tv i ordered last monday before Black Friday?

- For the moment the store isn't shipping to any US address. If your item already shipped it will get to you. If it was ordered but not yet shipped, it's been placed on hold. If it turns out we have to cancel those orders, your FTPs will be returned to your account. If you want more details about your specific order, please contact the FTP store at customersupport@fulltiltpoker.com and they can look up the status of your order."

I've bought a large amount of points off of other people who shipped items to my home. Some of these orders are going on 10 weeks pending..it just seems kind of ridiculous that this stuff is probably sitting in the store and u guys arent shipping it to me. So if your not shipping me the goods, basically ur going to credit people i bought points off back the ftp points, while they keep my $$ bc they have no way to pay it back?
I've emailed the store quite a few times with no response......

Only difference is FT is still raking large sums of money every day as evidenced by their player pools still peaking at 90k on a daily basis. Also online poker is an incredibly high margin business so it doesn't really compare imo to conventional businesses.

Disagree. I have seen some companies continue to accept payments from clients all while stiffing their employees the entire time. They pretty much stayed until the lawsuits started coming in.

Then boom BK. All lawsuits closed.

This is a perfect example of intentionally omitting information. Doug states that there is some fallout but does not elaborate. He goes onto to say in another question they are having delays with neteller and moneybookers for NON US customers but does not go into detail about that either.

Here is the way this works. Any time there is an omission of IMPORTANT detail you can safely input the worst possible scenario. Otherwise they would elaborate.

Input- some issues with, "we don't have the money"

I think a lot of you are forgetting that even the EURO funds could have been seized and the money being played with on the sites is GONE. They can't make rake from money that is not in their possession.

Get it?

Reality may be quite a bit removed from what's being communicated. Another simple reason they can't pay up right now could involve the accounting legerdemain already admitted to. Don't anyone forget that scumbag Daniel Tzvetkoff was taking out up to $150,000 per day until he allegedly got greedy and went after more. Is it naive to think no one else was sucking at the teat?

Very very cool. Thank you for the update. Kept us on edge for a little bit. Really digging that Take 2 is gonna be paid out as that was the reason I deposited in the first place.

You implied players from Stars wouldn't get paid. You were wrong. You're implying we won't get paid from Tilt. The jury is still out, but you're 0 for 1 and your supporting arguments regarding Tilt seem widely speculative and weak.