FTP Answers 4/28 - Page 3 - Internet Poker

I'd love to know if there are any plans to open up transfers for US players on FT. A lot of us have staking money owed back to others in our accounts, and it'd be great to know if transfers will be an option or if we'll need to start making other plans.

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04-28-2011 , 10:24 PM

#52

green2urgreen

enthusiast

Join Date: Aug 2009 Posts: 95

Quote:

Originally Posted by FTPDoug

1. Any estimate on when we [US players] can begin cashing out?

- Here's the official statement about this question: "Full Tilt Poker is diligently working on return of US Players funds which is a top priority and will have a further update for US customers by early next week."

14. I'm very curious as to what will happen to players that made deposits that have not yet been collected from their bank accounts?

- At this point it's not clear what will happen here. We're looking into it and as soon as we know more we'll inform the affected players.

Vital questions had no answers, but it's better than silence.

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04-28-2011 , 10:24 PM

#53

Nofx Fan

banned

Join Date: Jun 2008 Posts: 7,632

Quote:

Originally Posted by Starling Money

Thanks for the update Doug

This, thanks Doug.

EDIT: Doug, I want to mention a friend of mine lost his security token and has been stonewalled by support. He sent in his ID and docs but has heard nothing back. This is one of the problems with the "not saying anything" as a policy.

I know this is a cluster ****, trust me. I'm actually screwed myself. Just continue working as hard as you all can and know how much it means to everyone to get their money back. Also please make withdrawals available before trying to figure out the value of various promos and points if the figuring of that delays our ability to withdraw at all.

Last edited by Nofx Fan; 04-28-2011 at 10:35 PM.

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04-28-2011 , 10:26 PM

#54

starvingwriter82

Carpal \'Tunnel

Join Date: Feb 2009 Posts: 7,793

Quote:

Originally Posted by FTPDoug

3. Will United States players who move to a new country be allowed to resume play at the site and/or withdraw their funds to a non-US bank account?

- I needed to get a very official answer on this one as well:

"Yes. But your existing account and balance will not yet be available on logging in. You will be required to provide sufficient proof of relocation, including your photo identification and proof of residency at your new address. You can then use non-US funds to play from outside the US. And, after return of your US funds, you will be able to use those funds as well from outside the US."

Okay, cool. It's not ideal, but it's understandable. I no longer live in the U.S., so I'd like to deposit some non-US funds and continue playing. But, how can I do that when

Quote:

Originally Posted by FTPDoug

19. We all need an answer to when and how long it should take for FTP support to get back to us.

- There are a couple of issues here. One is for US players getting nothing back except for a generic template explaining the current situation (or, worse, nothing at all). This was the advice given to support by our legal team, so their hands were tied. We're trying to get more clarity here as soon as possible as to what exactly they can and can't say (as opposed to the current "don't say anything" approach) so that support can be more helpful to US players. I do apologize for the length of silence coming from Full Tilt. It's a sensitive situation and I think we probably were a bit overly cautious here.

is the case? It's awfully hard to get an address change when no one will look at your documents or process your request.

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04-28-2011 , 10:26 PM

#55

Stinky Stu

Pooh-Bah

Join Date: Dec 2007 Posts: 4,201

It's certainly better than nothing.

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04-28-2011 , 10:28 PM

#56

ridgewarrior

centurion

Join Date: Jul 2010 Posts: 107

Quote:

Originally Posted by Blizzuff

this, my backer stakes a ton of people, and his stable is all wondering the same thing. we have tons of staking money everywhere, and it would be nice to just transfer it to him so we dont have to cashout and then send a check etc.

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04-28-2011 , 10:28 PM

#57

starvingwriter82

Carpal \'Tunnel

Join Date: Feb 2009 Posts: 7,793

Quote:

Originally Posted by Blizzuff

No offense, but I highly doubt this is going to happen anytime soon. If they open transfers, what's to keep US players from simply transferring their balance to someone who isn't in the US in exchange for paypal or whatever?

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04-28-2011 , 10:30 PM

#58

NL__Fool

veteran

Join Date: Feb 2006 Posts: 2,602

Why is there a massive delay for non-US customers looking to withdraw?
50% (USA customers ) of your user base can't withdrawal currently so the delays for non USA customers isn't exactly reasuring.

I'm over 3 days for what used to be an instant transfer (and it still says processing) The BS response I get from support is you currently have a high volume of withdrawl requests which is surprising since 1/2 your player base just got wiped out and can't touch their funds anyways.

I have talked to several other non USA players who are going on 5 and 7 days now

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04-28-2011 , 10:30 PM

#59

zou136

centurion

Join Date: Apr 2011 Posts: 144

Nothing of importance was truly answered in this post. But I must admit, this is much better than plain silence.

I just find it funny that some people said that this was going to be announcement about an announcement for an announcement, turned out to be true.

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04-28-2011 , 10:36 PM

#60

Kroboth

self-banned

Join Date: Feb 2011 Posts: 196

Better than silence so people really have to stop complaining...be happy something was said and it's obvious you will get your funds in the future

(Stupid question alert...)
Is the take-2 "pro-rated" promotion the $25?

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04-28-2011 , 10:37 PM

#61

BWilson

enthusiast

Join Date: Oct 2006 Posts: 89

Doug,

According to other posts in the forums, people were buying tournament tickets until 4/20, which will now be converted to cash.

I hope the rest of us won't be penalized for waiting for official instructions and not knowing about/trying to take advantage of the ticket buying loophole.

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04-28-2011 , 10:38 PM

#62

Solid up arrow

banned

Join Date: Jun 2010 Posts: 1,134

I wish the DOJ would let us play on full tilt again so that I could have the option of refusing to do business with full tilt.

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04-28-2011 , 10:40 PM

#63

JustASpectator

veteran

Join Date: Mar 2005 Posts: 2,096

Quote:

Originally Posted by FTPDoug

Or as the Support team calls it, business as usual...

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04-28-2011 , 10:41 PM

#64

aucubbie

journeyman

Join Date: Jun 2005 Posts: 214

FOR ALL YOU AZZHOLES THAT HAVE BEEN POSTING ON THIS THREAD THEIR DIS-PLEASURE WITH FT'S answers today. SHUT the F.. UP. I COLLECT MONEY FOR A LIVING AND I CAN TELL YOU NOW THE 2ND MOST IMPORTANT THING BEHIND GETTING THE MONEY IS ANY COMMUNICATION, BECAUSE THAT IS THE PERSON OR COMPANY RE-AFFIRMING THE DEBT. Silence is the worst thing in the world, so the update of FT reaffirming that they owe us is great. Even though I would like to get my money now but can't I do love the update. So thank you FT and Doug for reaffirming that your are going to pay us.

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04-28-2011 , 10:43 PM

#65

BigPoppa

Carpal \'Tunnel

Join Date: Sep 2005 Posts: 22,216

Quote:

Originally Posted by Fretwork

Gonna look pretty pathetic if they can't pay out next week/early week after.

Quote:

Originally Posted by Karak

Not having even an estimated timeline on cashouts at this point is infuriating. Really?

(Directing this @ FTP, not Doug)

These

I've had the money from Stars in my account for a day or so, and you can't even tell us when you'll let us have the money from our accounts with you?

Quote:

Originally Posted by FTPDoug

[*]Bonuses in progress (pro rata as if points/medals refunded?)[/LIST]- Bonuses purchased with points or medals will likely have their "unused" points/medals refunded. First time deposit bonuses (or any other non-purchased bonuses) will probably just expire.

Good to see something will be done with these (I just bought a $1k bonus before the hammer came down), but will be seriously ****ing pissed if the FTP points issue ends up with something like "we'll just keep them in limbo until some time in the indefinite future when Americans can play on FTP again".

The points have a cash value and we should be allowed to convert them to cash.

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04-28-2011 , 10:43 PM

#66

amulet

veteran

Join Date: Nov 2004 Posts: 2,874

I'm reading a lot of frustration, but I have no issue with Doug or FullTilt. Clearly, all decisions and responses are being made by lawyers. Which is exactly who each of us would listen to if we were in this awful situation. The lawyers are determining responses, timing of return of funds, FTP, etc. FullTilt is still a multi billion dollar company, even without the US.

The principles and execs may want to respond and respond quickly, but they are being smart and listening to their lawyers. I expect to get paid in the near future.

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04-28-2011 , 10:52 PM

#67

max86

banned

Join Date: Jan 2011 Posts: 436

awesome an other lie

4. but Moneybookers are unavailable as a cashout option

- Sorry, this was my mistake. The MB issue is separate from other issues, and we're working with them to resolve the situation as soon as possible. I don't have an exact timeline for when it will be available again, but we're hopeful it will be soon.

Moneybookers themselves said there was no problem on their end. Cant you just tell us you lost a bunch of money and dont want to pay via the most use processor on your site? Or that the account registred on MB was frauding?

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04-28-2011 , 10:52 PM

#68

n0nplussed

old hand

Join Date: Dec 2007 Posts: 1,488

Quote:

Originally Posted by amulet

Seriously, this.

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04-28-2011 , 10:55 PM

#69

hobokes

Carpal \'Tunnel

Join Date: May 2008 Posts: 6,344

Thanks Doug!

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04-28-2011 , 10:57 PM

#70

n0nplussed

old hand

Join Date: Dec 2007 Posts: 1,488

Quote:

Originally Posted by hobokes

Thanks Doug!

... and this.

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04-28-2011 , 10:57 PM

#71

oakrdrzfan

adept

Join Date: Jan 2007 Posts: 1,146

FT is a joke still!

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04-28-2011 , 10:57 PM

#72

JimmyG_415

newbie

Join Date: Jul 2005 Posts: 47

Quote:

Originally Posted by IamPro

I personally think this was a week late

I agree,

And how are deposits made prior to 4/15, that never arrived, not covered?

I did an echeck on 4/14.
Obv no check has arrived, & that amount hasn't been refunded to my balance.

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04-28-2011 , 10:59 PM

#73

BigBiceps

Carpal \'Tunnel

Join Date: Mar 2004 Posts: 6,205

Thanks for the update Doug.

Hopefully the announcement next week is details about withdrawing next week!

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04-28-2011 , 11:02 PM

#74

DrMickHead

veteran

Join Date: Dec 2007 Posts: 2,947

Thanks Doug. Sounds like FTP is taking the time to make sure they process all the bonuses and things. Seems like the way to go to me. I can wait.

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04-28-2011 , 11:04 PM

#75

phebous

adept

Join Date: Apr 2009 Posts: 794

Thank for update FTP Doug! I understand the complications but disappointed on the delays. My biggest gripe is with the US Government and putting all of us in this situation.

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