FTP Answers 4/28 - Page 21 - Internet Poker

lalovely · 04-30-2011, 05:42 AM

Doug,

My account is still pending verification with $10k in limbo. Can you give me any idea when support will at least release my account? I have already sent in all documents and needed scans and photos.

Account: igottigerblood

Go Get It · 04-30-2011, 11:41 AM

Quote:

Originally Posted by FTPDoug

Quick update regarding #17:

Requests->Account History (web) should be up and working for those in the US as of yesterday. They didn't get Cashier->History->Past Transactions working yet, but I'm told it will be up next week for sure. The good news is the web version of Account History has everything the Cashier version has and more.

Also, for anyone who can't see the FAQ at:

http://www.fulltiltpoker.com/us-player-faq

Right now only people in the US see it. I think this was unintentional and it will likely be there for the rest of the world at some point.

Kinda nifty. Reminds me of how the HH beta looked.

Why are they winzip files? Winzip has expired for me.

Spartan73 · 04-30-2011, 11:58 AM

Biggest question mark will be the compensation for FTP's. It better be around .0043 per FTP point. I'm going to be pissed if and when my tourney tickets get reversed and FTP announces a lousy FTP point compensation.

Go Get It · 04-30-2011, 12:13 PM

Quote:

Originally Posted by Spartan73

Biggest question mark will be the compensation for FTP's. It better be around .0043 per FTP point. I'm going to be pissed if and when my tourney tickets get reversed and FTP announces a lousy FTP point compensation.

Hopefully it is a good conversion rate of at least that.

Also assuming the rumors are true, and US players will be able to withdraw next week, what will happen with the money players have in limbo such as checks that never got delivered or bank transfers/wires that are still being processed?

This assuming we get one shot at a withdrawal.

**terp** · 04-30-2011, 12:26 PM

this is bull****!

from an email i received friday, april 29

Quote:

Hello Justin,

We are contacting you regarding your recent Tournament Tickets query.

Tournament tickets will be converted and added to your real money balance prior to withdrawal.

We?re still investigating freeroll tickets and we will advise all players of the decision shortly.

With regards withdrawals, Full Tilt Poker is diligently working on the return of US Players funds which is a top priority and we will have a further update for US customers by early next week.

We appreciate your patience.

Regards,

Dave
Full Tilt Poker Support

from the 4/28 answer thread:

Quote:

2. What is the procedure for assessing the value of USA player accounts?
Tournament tickets (including IM freeroll tickets)
- Tournament tickets will be converted to their real money value before withdrawal. I don't have a final answer about freeroll tickets, but my best guess is they will be left untouched (not converted, but not taken from the account).

and now in the usa player faq:

Quote:

Tickets, Bonuses and Promotions

What will happen to my Ring Game Tickets, Tournament Tickets and T$?

All Ring Game Ticket balances will be converted to real money before your withdrawal. This includes any Ring Game Tickets that have expired since Friday, April 15th.

Any tickets purchased after Friday, April 15th, will be refunded in the currency they were purchased in.

All remaining unused tournament tickets and T$ will be converted to cash and added to your real-money balance.

why the change?

BigPoppa · 04-30-2011, 12:32 PM

Quote:

Originally Posted by terp

why the change?

I think you know the answer to this question.

FLpoker331 · 04-30-2011, 12:33 PM

thats my biggest concern however im sure thats alot of people have the same concern, money in limbo, i requested a wire early march and it never came, a couple of days before black Friday i got an email saying it was reprocessed and i should receive it any day, but then the boom came and nothing, so im just hoping this goes smoothly, but im sure next week we will have more answers regarding these limbo cash outs.

BigPoppa · 04-30-2011, 12:35 PM

Quote:

Originally Posted by FTPDoug

Quick update regarding #17:

Requests->Account History (web) should be up and working for those in the US as of yesterday. They didn't get Cashier->History->Past Transactions working yet, but I'm told it will be up next week for sure. The good news is the web version of Account History has everything the Cashier version has and more.

Also, for anyone who can't see the FAQ at:

http://www.fulltiltpoker.com/us-player-faq

Right now only people in the US see it. I think this was unintentional and it will likely be there for the rest of the world at some point.

Only account History it shows for me are requested withdrawals (which didn't go through) and shows my balance as -$101k. Think maybe they have some bugs to work out.

moneyloser · 04-30-2011, 12:37 PM

Quote:

Originally Posted by lancelott_

Please fix the MoneyBookers withdrawl option as soon as possible, its been for ever now that its not working?
this is very disturbing (for your nonUS current players, who are planning on keeping their game on FTP, but man, only if you keep good service for customers, and right now being unable to withdrawl $ via moneybookers is a big inconvinience)

+3

My instadebit withdrawal has been declined after 1 week of wait, are you sure it's up and running doug? I contacted support also, am waiting

SammySlim · 04-30-2011, 03:29 PM

Here I thought I was pretty clever using my FTP to buy tournament tickets after Black Friday ... oh well, looks like that isn't going to work.

Cheers

bizzle03 · 04-30-2011, 04:52 PM

Quote:

Originally Posted by BigPoppa

Only account History it shows for me are requested withdrawals (which didn't go through) and shows my balance as -$101k. Think maybe they have some bugs to work out.

Mine works perfectly. It's a pretty awesome excel spreadsheet. Maybe you didn't filter it right?

kulbekdo · 04-30-2011, 04:55 PM

if you look a page back, i posted an email from ftp telling me to wait 10-15 days for my bank transfer and if it doesn't arrive, i should contact them again.

i requested the said transfer the day before black friday.

so they're making it seem like i still have hope in receiving it. i doubt it but we'll see...

britesorb · 04-30-2011, 06:18 PM

Yesterday I had (3) expired ring game tickets. Today, I only have (1) expired ticket. No compensation for the other (2). Anyone else notice the same thing?

anteatereater · 04-30-2011, 11:39 PM

Quote:

Originally Posted by BigPoppa

Only account History it shows for me are requested withdrawals (which didn't go through) and shows my balance as -$101k. Think maybe they have some bugs to work out.

funny. love to see a screenshot - that would make a good avatar.

darlingm · 05-01-2011, 12:16 AM

Quote:

Originally Posted by BigPoppa

Only account History it shows for me are requested withdrawals (which didn't go through) and shows my balance as -$101k. Think maybe they have some bugs to work out.

You haven't made $101k in deposits over the past few months that were all unprocessed, and lost it all, have ya?

Sorry, couldn't resist.