lol FTP gets so many long winded, heart wrenching rants. It's like you torment us, stars hardly gets any complaints. FTP < stars in player base, do you see a connection?
I actually like FTP, but I don't understand why they do the things they do so often. Is it bad management? Lack of staff/resources? A general not caring for your customer, attitude?
I mean, I understand you can't compete with stars in the CS area so you try to pull ahead in tech/software.. but you are just straight rushing it, and pissing off a lot of players along the way.
There's been some good stuff lately(deal making function, synchronized breaks, HH re-player,etc) but you straight test it on the unsuspecting. I'm sure you could have a 100 or so testers(professional testers mind you) from 2+2 if you asked/set up some deal with them, but to just put this buggy **** out there when we already pay a ton to play is a joke.
I can't even tell you how much money I have lost directly due to your buggy software, nor would I want to rethink it.
1. Stop releasing this garbage and have it properly tested.
2. Shore up the huge gap between stars in the CS department.
3. (goes alongside of 2) have a bigger presence on this forum(the biggest and best poker forum)
4. Be more communicative in ALL issues
2-3-4 are basically the same thing. Imo the buggy software and horrid support are two big issues that, if corrected, could make you the industry leader
Think about it. Or do you not want to be? It's yours for the taking.