Hi guys,

I deposit 4 days ago 50 euro on expektpoker,after i played two days with them won 200 euros and request a cashout worth 130 euros.I contacted today the livechat to ask if there is any chance to get my withdrawl today tomy moneybookers acount.They told me,i need to rake my 50 euro deposit before i can cashout any amount,at the momeny i raked around $35.

This i normal?Seems like a heavy abuse to force me to rake more for them,they cannot ask this,right?

Any advices,i won't rake more and i won't every play there anymore because its unfair.

A part of my conversation with their livechat.

Steve: Hi Criclevit, how may I help you?

Criclevit: Hi,sorry got disconected

Criclevit: show me,were is that

Criclevit: i want to see in your T&C

Criclevit: you can't restrict me,i cashout my money when i want

Criclevit: do you understand this,or i need to make it more clear?

Criclevit: i think you already win some money from my rake

Steve: One moment please.

Criclevit: you abuse here

Criclevit: i deposit money on poker,i don't need to rake the deposit amount

Steve: One moment please.

Criclevit: so,if i deposit $10000 you ask me to rake $10000 before i cashout?

Criclevit: come one,this is a joke

Criclevit: if this is true,then il make sure everybody finds out

Steve: One moment please.

Steve: If deposits effected are not used for the sole purpose of gaming or wagering and in EXPEKT.COM’s discretion there is suspicion of abuse (for instance where an appropriate level of game play has not occurred) the customer shall be deemed to be abusing exchange rate fluctuations and EXPEKT.COM reserves the right in its absolute discretion to cancel the respective deposit/s in part or in full and to retract any costs that may have resulted in conjunction herewith. EXPEKT.COM also reserves the right to close that account indefinitely.


Criclevit: then you force me to rake more for you,or i dont get my money?

Criclevit: tell me,were did i abuse?

Criclevit: i rake over 35$

Criclevit: with 50$ deposit

Criclevit: so,were is the abuse?

Criclevit: did i abuse exchange rate fluctuations?

Criclevit: hell yeah,maybe i won 1 cent from that

Steve: As ypu have not turned over your deposit once, as per above.

Criclevit: hey dude

Steve: So you will be required to wager the whole deposit once

Criclevit: if i deposit $1000,i need to rake $1000 before i can cashout?

Criclevit: just confirm me this

Criclevit: you want war,you would get it

Steve: Sorry you feel that way, however this is clearly stated in our terms and conditions.

Criclevit: nobody ever in 5 years of online gambling asked me to rake my deposit

*

Update:

Dear Mr. Criclevit,



Thank you for contacting us at Expekt.com and for contacting us via live chat.

Following on from your query, kindly note that my colleague Steve would like to apologise profusely and in fact confirms that you did wager your deposit fully and as per you previous chat with him this morning, your withdrawal is currently being processed.

The withdrawal will be with you within 24 hours, as per the following link:

This happend only after 3 live chat conversation and after i threat them with this thread.

Nice victory! Although it does bring up the question of why use the smaller sites, as they are probably not as well governed.

Op, your behavior was horrible. The site was perfectly correct about a rake standard. Completely common. Evidently you did rake the amount anyway and they corrected that. Good site. You are advertising FOR them.

I'm guessing you actually didn't rake the amount but decided to say you did and process your cashout anyway just to get rid of you. You were completely awful here. I have no idea why you would post that chat publicly. Really embarrassing.

This practice is not common at all assuming there was no player transfer or bonus. On top of that, even if it were common practice it shouldn't be and players shouldn't be okay with things like this.

Rake less than the fees your buy in option charged (Moneybookers, CC or whatever). Sure make the player pay those fees. On top of that you owe the site nothing and should't.

Please tell me you're joking )

its like telling you in your face - "ok we didnt get enough money out of you" so give us some more before we can give you back your own money ?

I deposit 50 euros on poker and i didn't had any bonus,i cashout my money when i want,they cannot force me playng more.Important to mention that my rake there wass over $35,i'm sure that should cover their banking costs and get some profit aswel.

You say this is completely common,i played in last 5 years at over 30 sites,nobody ever tried to ask for more rake before they would pay me.

It's hard for me to believe that you are defending them

Bob your post is horrible.

It's NOT standard for a poker room to expect a minimum rake before cashing out.

Get a grip!

Your post is what's embarrassing

I think it is standard, I'm sure I read about other sites doing it too. However as far as I know the usual rake requirement is about 15% of the money deposited, not 100%. 100% would be very high.

Poker sites aren't banks.

Roll-over 1x of deposit is not that high and would be pretty standard I think. I'm not positive. But it seems completely reasonable. Thought most sites were about the same. Raking 15% of initial deposit would be really teeny.

As mentioned earlier, poker sites are not banks. Most have a really low standard of 1x rollover including Stars I'm pretty sure. Anyone confirm?

For this guy to have raked only 35 after a 50 deposit means he probably played for part of one day and tried to cashout. Which the site found unusual. Ldo.

It's noticeable that he didn't post the whole chat but whatever. His behavior in what he did show was incredible. Customer service rep was amazing in the face of that excessively hostile garbage.

I have only barely even heard of expekt but I'm very impressed with how they have handled this difficult customer. Kudos to expekt. My only issue with them is not banning the player for his poor behavior. But he's probably a bad player and is good for the games. Plus, they seem to have successfully gotten rid of him without needing to tell him that he's banned.

Op definitely owes expekt several apologies here. What a hideously poor performance on his part. Wish I could play at a quality place like expekt that treats their customers so well.

It actually is common practice. Then again you should know by far better with your amazing 8 posts than a long term mod of this forum for obvious reasons

You're incredible

English is not my native language and its hard for me to get argue with you but this wass a ABUSE and i'm done with it.

Banned,wtf are you talking about,why banned?Because i request a cashout and they refuse to pay me asking for more rake?

I'm agree with you at 1 point only,poker sites are not banks,but i did my dutty to them,i raked more then 50% of my initial deposit and that should be enough.

No. I want deposit $10 to win $3592. Cash it out. Buy useless stuff. Be happy. That's the reason of gambling. Thats why fish deposit.


I never tried it out but I really think it is a huge part of this "keeping the fish happy" thing. Charge them $10 for the withdraw and let them send in their documents. But dont scare the fish away by saying "Even if you win we will keep your money until you tired really hard to lose it again!"

I really think OP is right but I know that it was probably covered by their TOS.

BTW. I never heard of that Pokersite before.

No, because you acted like a jerk towards the staff in the live chat. And that surely was no honest mistake of English not being your native language, that was fully intended on your part.

Maybe i exagerate a bit,but it never happend to me this and i needed that money.How you would act in this situation?

Cancel your withdrawl and go gamble with that money just to make expekt happy?

First, what does number of posts have to do with anything? I think this thread is proof that it means very little. Do you feel your sarcastic comment about my number of posts has any merit at all other than making you look silly?

Pokerstars, PartyPoker, Cake Poker, Ipoker, OnGame, Winning Poker, Pacific Poker, and Bodog are all sites/networks I have played on in the last 2 years. Not once have I been required to rake the amount of my initial deposit.

What sites do you know of that have this "common practice"?

What does that have to do with anything? You don't even have 300 posts, how could you possibly know about common practice at poker sites?