Quote:
Originally Posted by theblindman
The irony of this is that they aren't treating each case individually - they just copy and paste the same response to every query. To me it sounds as though customer support has no idea what is going on either.
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In their defence, I was told that she'd look into my withdrawal and let me know when there was an update on it, so I do feel I am being looked after as an individual.
Still, no question this could be handled better. Especially by a normally a+ outfit like EL.