Still waiting on 4/25 withdrawal.

I have requested a Neteller withdrawal on Monday (05/25). So far nothing and live support is giving me the runaround with "technical issues".

people who are waiting for withdrawals: do you still have the option of reversing it when you go to "bank"?

How long does that option typically available?

As far as wires go,once it gets processed which takes 1-2 daYs, there's nothing you can do but wait for it.

Still waiting for a 5/2 bank wire. Eurolinx Lydia logs in to 2p2 atleast once
A day, it'd be nice if we could get a reply from her.

still waiting for moneybookers, somebody from the site should really come out and say whats going on

didn't u post that u already got ur money?

ya i made another withdrawal request and havent gotten the 2nd one, was a moneybookers request been about a week

She doesn't work for them anymore.

Haha, got that PM too. GL Lydia!

Does anyone know why Lydia has left the company?

No idea, but their facebook page says they are expanding and are "now looking for enthusiastic new employees to join our team, based in Malta."

They go on to list they are in need of Support Agents and an HR Manager.

This was posted on 03/23/2009

Kelly: Hello. How may I assist you?
you: I need to speak to someone from the financial department ASAP
Kelly: Hi sir.
Kelly: Yes I remember you and your withdraw request.
Kelly: Kindly hold on for a moment. Thank you.
Kelly: Let me check for you.
you: I am still holding.
Kelly: Sorry to keep you waiting, I am checking.
Kelly: I am very sorry for the delay, our management are aware of your withdraw and they are willing to make a $100 compensation credited to your account.
Kelly: We will process your withdraw as soon as possible.
you: thats not sufficient
you: What good is $100 in my account
you: when I dont have access to the money
Kelly: We are going to process your withdraw very soon, so do not worry.
Kelly: We apologies for the delay.
you: thats a non-answer
you: I want to talk to someone from the financial department
Kelly: Kindly hold on for a moment. Thank you.
Kelly: I am trying to get in touch with them but they are not responding. Can you please check later?
you: no, i cant
you: this is not the first time
you: I try to get some straight answers
you: let me talk to the management
Kelly: Yes I understand how you feel.
you: do you?
Kelly: I have informed my senior and she is checking.
you: she is checking what?
you: I dont want someone checking something
you: I want an explanation
Kelly: Kindly hold on for a moment. Thank you.
you: are you kidding?
you: I have not nothing else for the past 20 minutes
you: *done*
you: well?
Kelly: I am sorry I have not receive any reply from the Finance yet. please be assured it is really not our intention to keep you waiting.
Kelly: You have been a very good player with us and we don't want to upset you.
Kelly: Unfortunately this time the withdraw has taken longer than we have expected and we are very sorry for this to happen and will do our best to pay out as soon as possible.
you: Saying you "pay out as soon as possible" does not answer any of my questions
you: let me speak to your manager
Kelly: the finance team has replied and your withdraw will be done in 24 hours.
you: care to explain what causes all the delays?
you: I am not the only player who is waiting for this withdrawals
Kelly: I am very sorry I do not much information of why it is delayed.
you: thats why I have requested several times to speak to someone from the financial department or management
you: which you have ignored so far
Kelly: We did not ignore your concerns, but yes it has been taken longer than you expected and I am very sorry for it.
you: how many times do I have to ask to speak to someone from the financial department or management?
Kelly: Our managing director has just sent you an email to xxx@xxx.xxx

From that email I also learned that they still have not affected a withdrawal I request on April 13th although its status is "completed" in the Eurolinx banking history.

I spoke to the managing director on the phone earlier. He explained to me that they are having problems with their payment processor that is returning a lot of transfers without proper notice. These problems mainly affect USD transfers and they don't have the same kind of trouble with Euro transfers.
I explained to him that counted on the 04/13 withdrawal because I intended to use the money for the WSOP. He offered to meet me tomorrow night (I live in Malta) and give it to me in cash. I hope that works out. He also told that I will get last week's Neteller withdrawal within 24h and possibly within the next few minutes which turned out to be true.

Wow, sweet if that works out, gl!

are they working on fixing this for the US players?

this is so unreal this ufckkccing company

Holy moly.

Assuming that it is true that they have just been having problems with their payment processor re US players, then at the least they have mishandled the matter and done enormous harm to their reputation and credibility. noone likes to be lied to or ignored when trying to make a withdrawal.

The problem is that this explanation does not really ring true. It seems to me that non-US players have also complained. And what about the Neteller and Moneybooker problems? How can they be connected to a US payment processor problem?

It seems to me that it is much more likely that the real issue is a cash-flow or liquidity one. Should one worry about where players' funds are kept? Or is this Tusk all over again?

The payment processor allegedly handles all USD transfers worldwide for Eurolinx. Therefore non-US players are also affected.

I can only assume yes.

Ok im Fed up with this.

So far thats the only forum I have taken this to, but yesterdays and then todays conversation make me so angry that i can barely describe it.

Yesterday i basically tried to get to talk to someone from the finance team.
That did not work so i asked them when someone would be available.
Ive been told a certain time (12.00-13.0 CET)
So i was on at 12.10 and they told me this:



Please wait for a site operator to respond.
You are now chatting with 'Kelly'
Kelly: Hello. How may I assist you?
you: hi, i talked to one of you yesterday regarding my cashout (for the 7th time)
you: and he told me i could talk to someone from the finance team today
you: i told him id be here betwen 12.00 and 12.30
Kelly: I see, yes I can see you have been waiting long for your withdraw made on the 11th May.
Kelly: I will check.
Kelly: Kindly hold on for a moment. Thank you.
you: aeh
you: 14th of april
you: i dont even have the money from them
you: then
Kelly: I see.
Kelly: OK.
Kelly: Kindly hold on for a moment. Thank you.
you: sure
you: this is my last try, i also wrote a mail that ill take this into every single internet pokerforum i know if this doesnt work out
you: i feel like im kept for an idiot
Kelly: I am very sorry that you have experience the delay from us and it is really not our intention to keep our players waiting.
you: heard it 6 times
Kelly: We want to keep all players happy.
you: id like to talk to someone from the finance team or to the manager pls, yesterday i was told someone would be here
Kelly: Unfortunately I do not have more information and I have to wait for a response from the Finance Team.
you: yeah they should know that i want to talk to them, i was assured someone would be here know
you: i took an hour off from work for this
Kelly: Yes the relevant personnel are aware of your withdraw and we are aware of how our players feel.
Kelly: We will be paying you and we are going to pay you, that is no doubt.
you: may i please talk to them like i have been promised yesterday?
Kelly: True it has been taken longer and much longer than we have expected, but unfortunately my supervisor is not here at the moment. I am in the support.
you: are you kidding? i asked yesterday for a specific time when someone would be available
you: ive been told this time
you: i take off time from work
you: and now you tell me noone is here?
Kelly: There has been a change in the schedule. I am sorry, but there is no one I can refer you to at the moment.
you: i am coach at the biggest german pokersite and im known on 2+2 and most other big forums, im sorry that I have to take these steps but I have to make this public
you: Ill post the logs of this and one other conversation I had
you: and also send a copy to your support adress
you: with the links of the forum threads
you: then someone of your team can Make a response in the threads
you: Maybe that will speed up things
you: as soon as im paid ill clarify things
Kelly: Yes we are aware of the consequences and I will remind them about it too.
you: ok
you: Ill save the log of this conversation
Kelly: Yes, I understand.
you: thx and good bye
Kelly: You're most welcome!
Kelly: Good bye.


Basically Ill do what I planned to do.

Go to all the other forums and make it public...
April 14th till now is over 7 weeks....
Neither has my neteller withdrawal from May 11th arrived.
Were talking about cashouts of a couple K each

Nig

PS: Louis how big was your withdrawal?
Have you been payed?

Louis said the guy is meeting him tonight.

I just came back from meeting the managing director and I have received my withdrawal from April 13th($16k) in cash. As mentioned earlier I have also received last week's neteller transfer ($10k).
So I have regained my confidence in Eurolinx for the time being. As I am leaving for Las Vegas I have cashed out the rest of my bankroll. I'll let you know how that goes.

ive now had 5 different excuses regarding withdrawals:

1) its neteller's fault
2) its royal bank of scotlands fault
3) We dealing with a backlog of withdrawals...
4) there was a problem with the system at the weekend
5) the delay is because of security checking (to which i asked what is security checking and got told 'sorry i dont know'!!!!)

Ill try and get my 6th at the end of the week!

Also whats annoying; jo remme promised me generous compensation and promised to email me back with details of it. Ill eat my hat if he actually does any of that. That was almost 2weeks ago and he hasnt replied to my emails... i got customer support to actaully email him this forum page so who knows!

haha this is a great chat log i had today

Please wait for a site operator to respond.
You are now chatting with 'Sarah'
Sarah: Hello. How may I assist you?
you: hi i made a withdrawal moneybookers
you: and never got it
Sarah: I see.
Sarah: Let me please check your account.
you: ok
Sarah: Thanks.
Sarah: Yes, I can see your withdrawal request pending from the 21st.
you: yes thats a long time
Sarah: Yes, I agree.

I didn't realise 8 posts was known.


This sad news that eurolinx in the past one of the most reliable sites is going down the tubes.

I was semibluffing there.
I am however well known in the german Pokerscene (no not to a big extend, but Im coach on Pokerstrategy and i had a well visited blog).
I think its ok to lie to someone who has lied to me for the last 7 weeks....