Reference number: LTK144022517434X Please use this ticket number in any correspondence with us.
Subject: cashout 7 weeks????????
Thank you for contacting us.
As you were told, unfortunately, we have been experiencing some temporary delays lately and they seem to have affected your withdrawal request too.
We are very very sorry about the delay. I have marked your email as 'top priority' and forwarded it to our payments team.
Please rest assured that your money is safe and should reach you shortly.
Please feel free to contact us again if you have any additional questions.
From: Stefan Helka < >
cashout 7 weeks????????
I think i dont need to say much, I will just paste the last log of my talk with your online support.
I have done that 5 or 6 times and it was no good, so Ill try this way before I take further steps...
here is the log:
Please wait for a site operator to respond.
You are now chatting with 'Kelly'
Kelly: Hello. How may I assist you?
you: since its the 6th time ive contacted you and nothing has happened till now regarding my cashouts i just wanted to tell you that I will carry this into the poker forums if i dont get my cashouts till the end of this week
you: ill also tell my poker friends who play here what has happened to me
you: im sorry i have to go this way, but after almost 7 weeks
you: i dont see any other way
Kelly: Kindly hold on for a moment. Thank you.
Kelly: Let me check your account.
you: yeah do that, i think i already talked to you about 3 weeks ago
Kelly: As far as I know we have been paying players normally, so in your case I am really sorry that they have not paid you on time.
you: i know there is a general delay from other players
you: on 2+2 forums its already discussed
you: and ive been told almost everything here in chat already
you: to be honest i dont even care about what is told here, i will basically copy this text and also write and email to your support and paste the text
Kelly: Yes I am sure you have been through quite a lot these fast weeks
you: and if nothing happens till the end of this week im done with this site and I will make public what has happened to me here
Kelly: I am really sorry for this delay.
you: my bank had closed my credit card cause my account is in debt for 3500 dollars
Kelly: I totally understand your feeling and I will try my best to help you.
you: like the others before
Kelly: I will pass on your feedback and really hope something can be arranged for you soon.
you: i hope its ok to copy the text and wirte it to all of your official mailadresses
Kelly: Yes you may send us emails and giving us your feedback.
you: its regarding my 2 cashouts from april 14th and may 11th (today its may 28th)
Kelly: We know it is not a pleasant feeling for being kept waiting. I know all our management are aware of our current situation.
you: do you have liquidity issues?
Kelly: No we don't, but unfortunately its the system of the banks in here.
Kelly: We have been expanding and hiring new employees, so I don't think your worries is what is happening to the company.
you: i will copy this text
you: send it as a copy to the support
you: and by monday i will start diskussing this in the forums
you: unless my money arrives
Kelly: You may do so, but we all have copies of all the chats we have with players recorded in the system.
Kelly: I do hope your transaction will be sorted as soon as possible.
you: but if i contact the support via email it doesnt mean they look into all the chats i think
you: so pasting is the best way i guess so i also dont need to explain myself again
Kelly: Alright, as you like.
you: ok thats basically it
Kelly: We are sorry for the inconvenience caused.
you: you should take care of your players cause i really like your site basically
you: but if you want people who play for a living on your site
you: you need to pay them regularly
you: or they wont stay for long
Kelly: Thank you for your compliment. Yes we are aware of that too, we really don't want to loose good players like you.
you: thx for your help
Kelly: You're most welcome!
you: i dont even say im good but i probably payed over 10000 dollars in rake on your site
you: have a nice day
Kelly: Thank you. Same to you too.
Hopefully something is done soon.
I still am european and why should i not bother to post after 7 weeks?