New conversation:
Now they came up with a new deposit bonus of 100%. I figured since i cant take y money i´d use this bonus for the money i´m trying to withdraw. At leats i´d be able to get 6 more months in stox and maybe i can withdraw in the future:
Please wait for a site operator to respond.
You are now chatting with 'Robin'
Robin: Hello. How may I assist you?
kalilgui@yahoo.com.br: Robin
kalilgui@yahoo.com.br: im trying to take my money out of elinx
kalilgui@yahoo.com.br: but i see you have a 100% reload bonus
Robin: Yes, that's correct
kalilgui@yahoo.com.br: if i cancel my withdraw can i have the bonus?
Robin: No, you need to make a new deposit in order be eligible for the reload bonus.
kalilgui@yahoo.com.br: If i cant withdraw my money to redeposit how shold i be able to do that?
Robin: I can see that you make a good point. I will forward the case to the correct department. Maybe there will be a change in the future.
kalilgui@yahoo.com.br: please, solve this matter now
kalilgui@yahoo.com.br: talk to the guys there
kalilgui@yahoo.com.br: im a good cleint!
Robin: I'm afraid that I am not able to do anything regarding this matter at this point. But as I stated we will look into it.
kalilgui@yahoo.com.br: joke!
kalilgui@yahoo.com.br: please foward to you folks that i want my money that is locked in you terrible site and ill never play there again
kalilgui@yahoo.com.br: you guys must miss Lydia big time
kalilgui@yahoo.com.br: she knew how to treat a costumer
kalilgui@yahoo.com.br: bye!
Robin: If you would like I can divert your withdrawal and you will be able to make a new deposit and then make the withdrawal of the first amount again. There's nothing else I am able to do at this point. I'm sorry
kalilgui@yahoo.com.br: what do you mean?
kalilgui@yahoo.com.br: i didnt understand
Robin: I am able to cancel the withdrawal so that you will have the money on your poker account. After I cancel the withdrawal you will be able to make a deposit in order to claim the 100% reload bonus.
Robin: When you have made the deposit you could request a new withdrawal
kalilgui@yahoo.com.br: And wait for 3 months for my money??? Thanx but no thanx!!!!
Robin: Ok, I'm sorry that I am not able to help you regarding this matter any further then
kalilgui@yahoo.com.br: whatever
kalilgui@yahoo.com.br: bye
Robin: I will still forward the issue to the correct department