As I posted in another thread they overcharged my credit card on my deposit in direct contradiction of their deposit confirmation email. Although the overcharge was small I tried to correct this because of the principle.

They pretended to misunderstand me for two emails. Finally when I included their email and cut and pasted my credit card charge they now say I have to send them my statement which I won't have until next month. All this for two bucks and change. Ridiculous.

There is no way on earth they can refuse cashout on original funds until you have raked 1400 which was your original deposit. Now if you ran up a profit and had some sports deals I would believe it. There is no way anyone would ever play on their site if you had to rake the same amount you deposited before you cashout I call bull**** on this until someone proves me wrong. I am in no way a bol supporter and am aware of their shadiness in the past. This just makes no sense though.

What would make sense would be that they would have some sort of rake requirement before you can cash out - that's pretty common, as your deposit costs the site a substantial amount of money, and if you just deposit and then want to cash out a day or two later, they're going to lose money. Plus there may be some anti-money laundering regulations they need to comply with. While there may be some sites that eat this fee, I think a requirement of some kind is not out of the ordinary. And unfortunately, these requirements not being well-documented is a common theme - that doesn't make it right, of course.

But that said, I'd agree with others that there may be a misunderstanding here. Having to rake 100% of your deposit would be pretty onerous. Also, as others have said, they may have a cashout fee you could pay as an alternative to raking. I'd persevere with the site, and see if you can talk to someone higher up.

I am telling you there is no misunderstanding this is their requirement as I was told. Maybe they are not consistant but it is 100% what happened.

You can lead a horse to water fits here.

OK, thanks I guess. I'm telling OP that he/she should persevere with them.

just re read what I posted and came off as a bit harsh, not my intent sorry for that.

Call and speak to someone at support op. Tell them the site isn't what you expected and you want to withdraw. Ask them what you need to do to do this. I wouldn't just tilt off the balance before speaking to someone else at least. If you still don't get anywhere please copy and paste convo so others can be warned if what you are saying is true. Gl op.

Zecko - I have called support multiple times, they said I need to speak with the poker department, who is only available for chat on the client - and the poker department is probably the same guy I talked to on the phone, but they just run you in circles until you give up.


UPDATE: I finally completed my $1400 in rake necessary to cash out. It took me all weekend legit grinding constantly. I tell them I want to be credited my poker bonus (which should be a couple hundred at least) and then cashout and they say "The fraud department has just noted that you were not signed up for the poker bonus in the first place, and that you completed your rollover requirement with a sports bet".

A) I obviously did sign up for the poker bonus, and I have the e-mail to prove it, but they are asking for a confirmation email from them, which they never sent me thus I do not have.

B) They confirmed the poker bonus was the reason for the rake requirement at least 20 times.

C) They are clearly just ****ing me with and stealing from me. And, it's not hard to tell they derive some sort of pleasure from ****ing you over as well. It's a horrible feeling to deal with people like this in the world.

Bobo fett, if you know anyone with affiliate pull who can look in to this situaiton, it'd be appreciated. It's super gross to get dicked over like this, especially after I literally jump through all the hoops and then they just say, well XYZ we're not paying you any of the bonus either. These people deserve to get their faces slammed into pavement several times.

lol yea sounds pretty bad, you dont deserve that poor treatment but its the nature of our current online gambling state.

To Op, first of all, hope you get your money back ASAP. Sites sound very scummy to me.
Thanks for making this thread as well, it is enough for me to not deposit there(was going to).Hope other people are warned as well, that these things happen a lot on shady small sites.
To Zecko, just check all those threads were people got scammed and better believe these things do happen.Surely you can not believe that it is impossible and can not happen.
GL OP, don't let this get to you too much, man, clearly they are trying to steal from you, do not believe anything they say anymore or try fulfill their "requirements".Hope there are people here that can help you and look in the situation and bring these ****ers to justice.

Edit: I've calmed down a bit after a long walk outside. I was on the rear-end of a 8 hour session much of which was just grinding to fulfill the rake requirement when I posted here previously. I just want to edit that they don't deserve to get their faces smashed in to the pavement, but deserve a great big hug into a loving grandmother's bosoms.

I'll also note that they didn't doomswitch me or anything

this is the 3rd LARGEST usa-facing site. in my state, its the 2nd largest (winning wont allow me on). way to get your facts straight.

im glad that this situations has been resoved. i didnt see this thread before. all i can say is my experience was exactly the opposite, altho i will say that i raked about $5000 prior to attempting a w/d (my initial bonus was $2000, and it took me 4 months to clear). i wasnt even asked for docs.

sites should really put all of these requirements in EASY TO READ form up front/prior to depositing. its wrong that this requirement was put on him after the fact, and it sounds like the bonus situation was an additional problem too.

i just added it up, and i actually raked $6387 (mgr reported to my affiliate) over 4 months to clear a $2000 bonus. sick work ethic?

Yeah. Funny how everyone thinks they can just get rich off of winning a freeroll. There's a reason they offer 10x the amount of freerolls as ANY other site (especially one that allows US players). The reason is because you need to cover their overhead before they can pay you. It's very simple.

Obviously they can't just give away free money all day every day. It has to come from somebody's pocket. Those pockets happen to belong to players who lost their overhead bets. Without them, you wouldn't even have the freerolls to play in to begin with.

In other words... Pay to play, or quityabitchin.

Yesterday I threw on a small bit to check out the platform ($21, in btc). Played a few games, realized the software is awful and traffic wasn't what I hoped, attempted to wd. Got this email from support:

Hi <duncelanas>,
This is <rep> from Customer Support. Thank you for your payout request.
Unfortunately, your payout has been cancelled as according to the rules, all deposited funds must be wagered/used at least once before being eligible for a payout.
According to the Poker Team, you have raked $0.08 out of the $21.00 deposited in 4/17/15.
Once you have met the requirement, you can go ahead and submit a new payout request.
Thanks for your time and have a great day!
Should you require further assistance or information, please contact our Poker Team at Poker@betonline.ag or initiating a Live Chat.
Sincerely,
<support rep>
Player Services Department
Betonline

Brackets indicate things I redacted/changed. Wouldn't have a problem if I had to rake a few bucks or whatever, but it seems like both 1) They cite rules that all funds must be "used" once, and 2) think this means that you have a rake requirement of 100% of your deposit. I also raked more than .08c yesterday while playing the games for a few minutes, so their tracking seems off as well, though that's another issue.

Really really weird to have a 100% rakethrough requirement, but I can confirm that they're doing this and there doesn't seem to be a misunderstanding. Luckily I only threw on $20, wouldn't be too happy if I had loaded a few hundred on.

Thank you for doing this!

Wager/use your deposit once and pay rake equal of your deposit amount are two different pair of shoes!

Why do people say you have to pay rake equal of your deposit amount and contrary to what support said?

im surprise anybody would play poker on BetOnline i download the software opened a table and BAM black jack table sticking out on the side!

the software is horrible. thats a given, and well known. if youre a usa player, there arent that many alternatives, if you want to multi-table (i play on multiple sites at once).

Read the next sentence in the email:

"According to the Poker Team, you have raked $0.08 out of the $21.00 deposited in 4/17/1"

So we have 3 statements/rules:

1) Payout Rules: Payouts may be requested at any time online via the cashier.

http://www.betonline.ag/rules

2) "according to the rules, all deposited funds must be wagered/used at least once before being eligible for a payout."

3) "According to the Poker Team, you have raked $0.08 out of the $21.00 deposited in 4/17/1"

Too complicated for me.

I put 500 on their thank god I didn't put more. They wont let you do a cashout until you do about 600 dollars in rake. Thats just for 500 bucks. So even if you do hit a bonus on the deposit your paying so much in rake your barely making anything off the rake. THey are rude customer service agents very unprofessional. If you deposit with bitcoin they knock off 10 to 15 dollars off the spot price of 1 bitcoin. Also when you cash out they knock off th 10 to 15 dollars plus charge a 2% fee on whatever you cash out. Stay away from it. Also a black jack table is connected to the poker tables. I can't beileve people play on it. You get screwed over the way its set up.

OT. I haven't spent any amount of time on 2+2 in the past year or so. Reading a couple of threads today, both of which feature Bobo Fett remarks, makes me pine for the days I spent time here. Love your stuff, Bobo Fett.

It's not that uncommon for sites to want you to play a bit before cashing out due to many reasons. However, while it does seem a bit much to have to pay your deposit in rake before cashing out, everything else that has to do with moving money on and off this site works great. I had the opposite experience using bitcoin, I lost a super small % on my deposit, and actually profited more then the 2% fee on my cashout with bitcoin. Others have said this as well. As far as the black jack, you need to find an older version of the client, or sit at 4 or more cash tables (or so ive read) and it will go away. I personally use a older version of the software.