Quote:
Originally Posted by cold front
ITT we have losing players who love to whine. Customer service on these sites is awful, you're right. But at the end of the day if I'm making money I don't care.
You don't get it.
If you make your money via poker, then it is critical that sites you play on provide excellent customer service. If recreational players don't have a positive experience, then they don't show up again.
Additionally, you can end up getting screwed due to incompetent customer service. If you've never wasted hours on the phone, or gone back and forth via email, then consider yourself lotto-level lucky.
Trying to shutdown discussion of this, by calling people whiners, when there are some legitimate concerns, is worse than whining.