hi,
i played some deal hands which should be eligible for share of those 50%. they were played just before jackpot was hit. but support keeps telling me my hands didnt qualified. what do you think?
this is what you can see on their page:
and this you can see on actual table:
so i contacted support and was asked for log files. those should determined what time i played my hands. and they answered:
Quote:
"The Jackpot was hit on the 7th January at 15:01 ET and you started to play at 15:00:37
Please note that the cut-off time for the jackpot share is the moment the winning player was dealt the hand which qualified him to the jackpot round (not the time the wheel stopped on the jackpot slice in the jackpot round). Therefore players who played the Deal for the first time AFTER they saw the winning player in the Jackpot Round will not qualify for the Jackpot share .
This is what happened in your case, so unfortunately you were not eligible to get part of the prize."
i clearly played my hands in the time frame of 12 hours before jackpot was HIT as it is required on their site in the rules and also on the table. i told them this is unacceptable and its not my fault that they messed up their own rules. they rules dont say anything about cut-off hand or anything related to that. i never heard from them since. it is two weeks now.
i understand that they messed up, but i think they should pay what was promised. its not about money, i just think this is about principle. pokerstars need to honour their word these days.
what do you think?