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Coral Poker Official. Coral Poker Official.

08-22-2016 , 11:02 AM
Quote:
Originally Posted by jinjerjohn
I just spent over 75 mins on live chat explaining this and the first agent hung up on me just as she realised she did not know what to do. It's amazing how the chat disconnects at the "right time" on a frequent basis.

And after wasting that time I still have my 2 75euro tickets. Second agent did not help and after speaking to him for over half an hour he comes back and says:

@*****: Thank you for waiting. You have only a month to use the token on any €75 token tournament. Can you please elaborate your concern?

I mean, really? One of the first things I tell him is there are no 75euro mtts in the client and he now says this after such a long time on live chat. So incompetent and frustrating it's unbelievable.

I just want to scream
Hi John,

Just checked the account you had 2 x €75 on the account i have changed these over to 3 x €50 - sorry about any live chat issues.

Dan
Coral Poker Official. Quote
08-22-2016 , 11:05 AM
Hi All,

Regarding the new MMT Structure - as always we have received mixed reviews regarding the changes, we did sit with iPoker and discuss this - I personally like the new structure, speaking with other room managers they have received positive feedback from regs - but of course if you guys feel there is something missing - drop me a PM and i will look into this and see if there is anything we can do.

Regards

Dan
Coral Poker Official. Quote
08-22-2016 , 11:30 AM
Quote:
Originally Posted by Coral Poker Dan
Hi John,

Just checked the account you had 2 x €75 on the account i have changed these over to 3 x €50 - sorry about any live chat issues.

Dan
Awesome. Keep this up and you'll be the 1st stop before live chat.
Coral Poker Official. Quote
08-24-2016 , 09:16 AM
Not sure how much say Coral has in the ipoker schedule but if you can please pass on mine, and others it seems dissatisfaction. I used to be able to play up to ten tournaments at a time on Coral now i can only play 2-3 which is obviously costing you lots of rake. I quite like the deep stacks but you have too many knockouts and too many multi entry games which are not good for anyone in the long run even the operator. And raking rebuys is just a joke especially without any prior notice. Finally you seemed to have removed a fair amount of the overall tournament available during 5pm-12am UK time which I would think was your prime time. I would like to see more tournaments overall in the $5-$50 range with a shorter late reg
Coral Poker Official. Quote
08-25-2016 , 06:10 AM
I'm only a small stakes player, so for me I haven't got the time for the long haul games and most of the new schedule seems to be "sitting there all day games"
So for me I can't understand why they got rid of the super turbos or even the Turbos. All the great games gone replaced with boring, long haul games for people that have all day to play poker.
Some of us have other things to do guys, cmon!

Last edited by Mike Haven; 08-25-2016 at 08:25 AM.
Coral Poker Official. Quote
08-25-2016 , 11:19 AM
Quote:
Originally Posted by Anarkii14
Hi, it would be nice, if twister challenge standings are updated simultaneously like on Winamax. Not waiting the whole day or weekend. Its not good
Quote:
Originally Posted by Coral Poker Dan
Hi, Thanks for the post this is something we are looking into. will update in time when we have more info.
The issue seems to have been addressed - the leaderboards of the new races awarding €7500 in cash + €5000 in tokens per week are to be updated daily. But the races are now network-wide and are yet scheduled to run for 2 weeks only (Aug 29 - Sep 4, Sep 5 - Sep 11).
_____________________________________________

Was the decision to pull the Gala and Coral brands out of Russia just a decision of the Ladbrokes-Coral group on its own (which I was expecting to happen sooner or later anyway because Ladbrokes had quit the country on 30.12.2014, way before the merger), or is the entire network going to abandon Russia (like it has just done with Ukraine) if a law amendment prohibiting bank transactions to offshore gambling operators is passed by the Russian parliament this autumn?

Anyway, thanks for your service and good luck with your new future!

Last edited by coon74; 08-25-2016 at 11:35 AM.
Coral Poker Official. Quote
08-26-2016 , 12:56 PM
Quote:
Originally Posted by coon74
TBut the races are now network-wide and are yet scheduled to run for 2 weeks only (Aug 29 - Sep 4, Sep 5 - Sep 11)
I thought the 2 twister races advertised by ipoker were in addition to Coral's own Twister races.

The Summer Rivers ipoker network promo finishes on Sunday 28th August and ipoker always has a network wide promotion, and their Twister races are the replacement.

So can Coral Dan confirm that the Coral Twister races will run for the same two weeks that ipoker runs a network wide similar promotion?

EDIT
-----

From Coral webpage:

"Coral Poker have lead the way in iPoker in terms of Twister value for some time now and things just got better!

Starting the 29th August and running for 2 weeks the iPoker network are offering a 12.k weekly Twister Race across all poker skins – Coral have taken the decision to run this alongside our current twister races meaning that there will be another €1k up top for grabs! Not only that they are paying up to 1000 places.

The points structure will work exactly the same as corals Example Play a €1 Twister and lose its 1 point – play and win you get 2 points!

Don't forget our added €1500 Gtd weekly tournament for placing on the leaderboards – more value than you can shake a stick at!"

So that answers my question. Double races for 2 weeks.

Last edited by jinjerjohn; 08-26-2016 at 01:00 PM. Reason: Coral website updated
Coral Poker Official. Quote
08-26-2016 , 01:05 PM
OK, John, thanks for making me envious of those who're yet allowed to play at Gala/Coral, I believe we're quits now
Coral Poker Official. Quote
08-27-2016 , 03:17 AM
Anyone else who has experienced this issue? When I created my account earlier this year, I had to send in my ID and a proof of address for verification. My ID was accepted but not my bank statement as it was a screen capture (they wanted a copy of it). My account was still open so I could play etc, and I did for a while. I haven't played there now for a few months so I decided to cash out my balance for the time being, and printed my BS took a picture of it and sent. Shortly after I received this email:

"Unfortunately your account or the document you provided failed our security checks, as such, your account is now permanently closed and any remaining balance will be returned to your bank/card within 2 to 5 working days.

Please note that future accounts you open with us will automatically be closed.

Kind Regards

Verification Department"

I already received my initial deposit of €410 to Skrill but not the remaining balance (had ~€670). Not sure what happened or if I will receive the rest of my money. FWIW I have played €10 husngs (5.4% av roi).
Coral Poker Official. Quote
08-27-2016 , 05:20 AM
Hi there software wont work on my PC- same is true for all ipoker clients- I've allowed for permission for the programme with my firewall- is there a known solution for this issue? Thanks.

Last edited by Mike Haven; 08-27-2016 at 05:26 AM.
Coral Poker Official. Quote
08-27-2016 , 09:41 AM
Quote:
Originally Posted by the4bettingmonk
Hi there software wont work on my PC- same is true for all ipoker clients- I've allowed for permission for the programme with my firewall- is there a known solution for this issue? Thanks.
If it were me I would uninstall or turn off the firewall(*) then try running your ipoker client to get confirmation that it is the firewall at fault, and if I couldn't fix it I would just install a different firewall.

*I accept no responsibility for anything that may happen to your computer when your firewall is not running. Any hacks which take place are unintentional and entirely coincidental.
Coral Poker Official. Quote
08-27-2016 , 09:54 AM
Quote:
Originally Posted by coon74
OK, John, thanks for making me envious of those who're yet allowed to play at Gala/Coral, I believe we're quits now
I'd love to be able to say something like "Revenge is sweet" followed by an evil laugh, but I'd much rather you could play at any poker site you wanted to unencumbered.

Quote:
Originally Posted by HuDonkHu
"Unfortunately your account or the document you provided failed our security checks
I have been verified by many different poker clients and e-wallets in my time and whenever I have ran into difficulty with document quality they just asked to send in better quality ones.

Your situation is entirely different. They do not refer to document quality but rather say you "failed" their security checks, inferring that something is inherently wrong with your verification attempt.
Coral Poker Official. Quote
08-27-2016 , 10:13 AM
Quote:
Originally Posted by jinjerjohn
I have been verified by many different poker clients and e-wallets in my time and whenever I have ran into difficulty with document quality they just asked to send in better quality ones.
Same here :P Which is why I thought it was strange. I used to play for a living and have probably verified my account at 15+ sites before.

Quote:
Originally Posted by jinjerjohn
Your situation is entirely different. They do not refer to document quality but rather say you "failed" their security checks, inferring that something is inherently wrong with your verification attempt.
When I think about it, it might be because my bank miss-spelled my name when I registered. Won't say my real name, but both my bank statement and my bank card says something stupid like "Rger" instead of "Roger". I sent a picture of my bank statement as it was the only proof of address I have, maybe they thought it was fake due to my (stupid) bank's error. I did however send a screen capture from my internet banking before and they did not say anything about the name in that one, and I think I mentioned it.

Anyway, I did not get any action when I tried to sit last week which is why I wanted to cashout. I dont care if they ban me for life I just want my full balance paid out. If not, they better give me a good reason as I know they won't be able to.
Coral Poker Official. Quote
08-27-2016 , 04:14 PM
If you can generate a PDF statement file (showing your name - after you contact the bank to correct it - and your address) in your internet banking, it will be accepted. Screenshots indeed aren't
Coral Poker Official. Quote
08-29-2016 , 04:59 AM
Quote:
Originally Posted by jinjerjohn
If it were me I would uninstall or turn off the firewall(*) then try running your ipoker client to get confirmation that it is the firewall at fault, and if I couldn't fix it I would just install a different firewall.

*I accept no responsibility for anything that may happen to your computer when your firewall is not running. Any hacks which take place are unintentional and entirely coincidental.
Approved the software on my firewall- yea will try reinstalling- can't see it being anything under then a firewall issue.
Coral Poker Official. Quote
08-29-2016 , 06:20 AM
Coral Poker Dan,

With 1 week (3 tournaments) left to go the £10k Summer League you promoted on here has disappeared from the promotions page along with its leaderboard. Updates to the table had become sluggish recently as well, with the last update after the 31st tournament.
Coral Poker Official. Quote
08-29-2016 , 11:55 AM
link to leaderboard of "extra" twister races for next 2 weeks - seems like live updates

http://www.ipoker.com/TwisterRaces.html
Coral Poker Official. Quote
08-29-2016 , 01:25 PM
ipoker might as well supply coral with that live update feature so the leaderboards get updated better in my opinion. Still great promo tho!
Coral Poker Official. Quote
08-29-2016 , 01:29 PM
Quote:
Originally Posted by Mecastyles
ipoker might as well supply coral with that live update feature so the leaderboards get updated better in my opinion. Still great promo tho!
It was stuck for a while so I think it might be hourly updates or something.

The Twister race MTT wont let me or anyone else join, not that I ever managed to cash in it yet.
Coral Poker Official. Quote
08-29-2016 , 01:39 PM
same here unable to reg
Coral Poker Official. Quote
08-29-2016 , 01:45 PM
Quote:
Originally Posted by Mecastyles
same here unable to reg
I PM'ed Coral Dan. Tried live chat but you all know how that went.
Coral Poker Official. Quote
08-29-2016 , 01:47 PM
probably wi8ll get postponed
Coral Poker Official. Quote
08-29-2016 , 01:59 PM
Quote:
Originally Posted by Mecastyles
probably wi8ll get postponed
1500 euro mtt. Total 75 possible players eligible. I'd rather they give all 75 a 20euro ticket to play a Twister. I'd only bubble the MTT anyway.
Coral Poker Official. Quote
08-29-2016 , 02:19 PM
im sure alot of recs like to differ, i actually like the tournamnet as well, nice as fast structured, fitrs well to the twister demographic
Coral Poker Official. Quote
08-29-2016 , 06:07 PM
It's Bank holiday today in the UK and Gibraltar too I believe. So I'm guessing the tickets for the freeroll weren't issued. I'm sure Dan will just reschedule it
Coral Poker Official. Quote

      
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