Yeah i hope so too... there is proof, that they accepted it and then rejected, funny.
1 = Chico, 2 = Me
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1) Hello Daniel.
Thank you for forwarding your security form, we have now received it in good order and
updated your poker account accordingly.
Kind regards
The ChicoPokerNetwork
2) Weeeeeeeeeeeeeeeeeee
you cant believe, how happy am i right now
How long it takes to get my money into my bank account?
1) Hello Daniel.
Please be advised that your withdrawal will be reviewed and processed within the next 24 hours.
Kind regards
The ChicoPokerNetwork
2) Hello,
can you pls answer this? How long it takes to get money into my bank account? (Wire Transfer method) Like 3-5 bussiness days?
1) Hello Daniel,
Thank you for contacting us back.
We will unfortunately not accept the document as received.
No withdrawals can be processed until we have received the clear document as requested.
Should you require any further assistance please do not hesitate to contact us back.
Best regards,
The Chico Poker Network
2) Enough!
You told, that you received it and its good!
The copy is taken by scanner machine, ive paid for it, there is no way to make better copy!!!
Give me a call right now, i want my money.
2) I do not have time for this!!! Give me a call or give me phone number, so i will call you! Its too slow, you act very slowly, like one email per day, its not 24/7! Not even close!!!
I really need to cashout some of money.
The copy is very VERY clear, there is no way to make better copy. It was done by profi scanner machine, ive paid for it and you still have problem?
Ive got email, that you received it in good order and now you denied it? Its unreal.
You need to zoom it up the doc litlle bit, if you dont see it very clear. But ive asked my friend and all said its very good copy.
So this is my number, so call me right now, so we can discuss:
Im really really frustrated fo this thing, never happened to me EVER.
1)Dear Daniel Havlik,
We have received your email. One of the staff members will review it and reply as soon as possible. Listed below are details of your inquiry. Please make sure the Ticket ID remains in the subject at all times.
Ticket ID: NPA-601886
Subject: So you accepted my form, then denied?????
Department: ChicoPokerNetwork
Status: Open
Our Customer Support representatives are available 24 hours a day, 7 days a week to assist you.
Thank you for being a loyal member of our poker room and good luck at the tables!
ChicoPokerNetwork Customer Support System
2) As you dont react to my emails in very short time and you dont want to solve my problem and dont even talk to me by phone. Ive contacted Kahnawake gaming commission with this issue.
Im very interesting to solve this, doing my best, going to copy center, which you wanted, but everything is bad.
Ive alse posted this on 2+2, so i can warn others to not play there.
I would like to stay and play there, love your promotions, but this is just insane.
Im doing my best, trying to be nice and kind to everyone, but you act to me like im worthless and its not funny anymore.
Your livechat is totally useless. All they can do is copy paste and told me, that i need to contact you....
You poker room is very very small and i do not believe, that you have so much emails to be solved.
Its not 24/7, if i need to wait 6 hours to get reply. Its not basic issue, its very tough one, you hold my money for no reason. Copy is very clear, u have accepted it once, you cant decline it 3 hours later. Doesnt make sense, does it?
Im lost.
Daniel
1) Hello Daniel.
Thank you for getting back to us.
We are currently reviewing all documents received.
Please allow us a few more to get back to you.
Thanks for your cooperation.
Regards,
The Chico Poker Network
2) Hello,
allow you what???
Im trying to do everything you wanted, but you come always with something new/wrong...neverending story???
There are all 7 documents again. And security form is taken by scanner as you wanted. If you do zoom it up just litlle bit, then you can read very very well, but its very clear and well readable anyway.
Even the lady, who did the copy told me, that no one or no machine can make better one...really have no idea, why you making me so much problems, its sad.
By the way, seems to me, that you dont even read my emails, because you dont asnwer to my question. You only answer your copy paste messages. kind of boring :/, cuz im trying to cooperate with you guys.
Wish, you will accept it now, so we i can play there and enjoy your poker room with all benefits.
Thank you,
Daniel
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So there is a complete conversation. Maybe i was acting like piece of s..t in some of them, but im really frustrated as they have no reason to not accept that copy.
Ive also tried to find what gaming commission they are under, but i couldnt find any