Can't connect to Pokerstars? - Page 11 - Internet Poker

Here guys ive found something.

"* 22. In the event of a server crash, the hands in progress at every table will be restored by rolling back those hands. Each player's chip count will be reset to the amount at the beginning of the hand. In special circumstances, when a tournament needs to be cancelled because of a crash or some other reason, players will be compensated according to PokerStars' tournament cancellation policy."

Hope that helps people feel better.

Since people started getting frozen out not simoultaneously, but over a span of 10-20 minutes, it's going to be hell for Stars to come with a fair solution.

Quote

10-04-2009 , 04:53 PM

#252

schummlalala

old hand

Join Date: Nov 2006 Posts: 1,741

Quote:

Originally Posted by CardsNbooze

there must have been something wrong with the rng too cause i have won a couple flips today.

haha nice one

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10-04-2009 , 04:53 PM

#253

V0dkanockers

old hand

Join Date: May 2009 Posts: 1,732

Their website is lagging also.

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10-04-2009 , 04:54 PM

#254

Kajzer Sose

adept

Join Date: Apr 2009 Posts: 850

Quote:

Originally Posted by CardsNbooze

there must have been something wrong with the rng too cause i have won a couple flips today.

lol

Quote

10-04-2009 , 04:54 PM

#255

barradri

veteran

Join Date: Mar 2009 Posts: 2,258

I got this email

Thank you for your email and allowing us to be of assistance.

In case you were in the middle of a game while this connection issue
occurred, we kindly ask you to contact us back once the event is over in
order for us to look into your refund request accordingly. Please make sure
to provide us with the number or numbers of the event or events in question.

And fwiw i did not request a refund, just asked them nearly 2 hours ago (when i had problems) if there was a problem

On the other hand, if your connection is only poor for PokerStars or has
been a long-term reoccurring connection issue it is possible it is revealing
a connection stability issue that will not manifest itself on most other
Internet sites and applications. We are willing to assist you in trying to
isolate and resolve this issue and will require some information about your
system and connection. First you may wish to learn more about disconnections
and the common causes found on our Frequently Asked Questions web page.

http://www.pokerstars.com/poker/download/faq/#a15

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10-04-2009 , 04:54 PM

#256

phunkyplum

grinder

Join Date: Dec 2008 Posts: 550

rng been good to me too

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10-04-2009 , 04:55 PM

#257

leviathan74

veteran

Join Date: Nov 2008 Posts: 3,423

PS formula

Quote:

Roll Forward (no players in the money)

If a tournament is cancelled and we do a "roll forward" before the players are in the money, we refund each remaining player his entry fee, and then divide up the prize pool based on the following formula:
• 50% of the award pool is distributed evenly among all remaining players
• 50% of the award pool is distributed proportionally according to the chip count
Here's an example:
You were in a ($30+$3) buy-in tournament (with rebuys). There were initially 200 players, and with rebuys, the total prize pool was $9000. Suppose at the time of cancellation there were 100 players remaining, and your chip count was 37,500. The total chips in play were 300,000.
Prize pool to be divided equally: $ 9,000.00/2 = $4,500.00
Prize pool to be divided based on chip count: $ 9,000.00/2 = $4,500.00
Your share in money equally divided: $4,500.00/100 = $45.00
Your share based on chip count: $4,500.00 x (37,500/300,000) = $562.50
Your entry fee refunded: $3.00
Total money refunded to your account: $610.50
Note that if you bust out before the tournament is cancelled, you receive no refund.
When we do a "roll forward", all refunds are in cash (not T$ or W$)
Roll forward (players are in the money)

When a tournament is cancelled, and players have already reached the money, we refund each remaining player his tournament fee, and then divide up the prize pool based on the following formula:
• Each player receives the minimum prize not yet awarded at the time of cancellation
• The remainder of the award pool distributed is distributed proportionally according to the chip count
Here's an example:
When the tournament was cancelled, there were 15 players remaining, and your chip count was 37,500. The total chips in play were 300,000. The remaining prize pool was $11,000.00 and the minimum prize was $250.00.
Prize pool to be divided equally: $250.00 x 15 = $3,750.00
Prize pool to be divided based on chip count: $11,000.00 - $3,750.00 = $7,250.00
Your "minimum prize" share: $250.00
Your share based on your chip count: $7,250.00 x (37,500/300,000) = $906.25
Your entry fee refunded: $3.00
Total money refunded to your account: $1,159.25
Note that if you bust out before the tournament is cancelled, you receive no refund of your entry fee. Of course, if you placed in the money before the tournament was cancelled, you keep that money.
Heads-up sit-and-go tournaments

Heads-up sit and go tournaments (HU S&Gs) are handled differently because of their special nature. Particularly if one player stays connected while the other player does not, the first player can effectively win the tournament while the second player is disconnected. For that reason, we reserve the right to do a chip count distribution of any HU S&G that we believe was substantially affected by our site's down time.
Fine Print

If a tournament with a guaranteed prize pool is cancelled, we will refund only the total buyins, not the guaranteed amount.

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10-04-2009 , 04:55 PM

#258

superleeds90

adept

Join Date: Feb 2009 Posts: 1,027

Quote:

Originally Posted by Dockter24

Can anyone else see sngs yet?

nope, not yet

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10-04-2009 , 04:55 PM

#259

Truckin

veteran

Join Date: Aug 2009 Posts: 2,601

Im still on hold with others chatting in the box.

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10-04-2009 , 04:55 PM

#260

Zacharrrr

Carpal \'Tunnel

Join Date: Jul 2008 Posts: 7,866

this thread rocks.

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10-04-2009 , 04:56 PM

#261

Yarbles

Pooh-Bah

Join Date: Aug 2006 Posts: 4,984

Quote:

Originally Posted by Kajzer Sose

It happened 5 months ago,all stoped,they refund everyone and after 12 hours it was all ok.
PS have some formula and they count place,number of chips and refund you based on that.

i undewrstand this if they paused all the tournys as soon as it went down but in an hours time u can lose a considerable amount of your stack andothers can gain huge amount of chips by stealing everyones blinds so how is this fair.

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10-04-2009 , 04:56 PM

#262

Zeekman

grinder

Join Date: Aug 2009 Posts: 447

Cannot log in still

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10-04-2009 , 04:57 PM

#263

Ultra Donk

centurion

Join Date: Oct 2006 Posts: 110

this is the 4th time this has happened this week to me, the 1st 3 must not have effected as many players tho.

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10-04-2009 , 04:57 PM

#264

Jabong82

adept

Join Date: May 2009 Posts: 1,121

Its back up for me now. Anyone else?

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10-04-2009 , 04:57 PM

#265

WhiteWhidow

old hand

Join Date: Aug 2009 Posts: 1,947

Quote:

Originally Posted by PFUjeevz

are people back on? I still cant connect...

most ppl can login and see the tables, cashier isnt working fine + tbls are freezed

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10-04-2009 , 04:57 PM

#266

phunkyplum

grinder

Join Date: Dec 2008 Posts: 550

well at least i have time to go outside and enjoy a nice blunt

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10-04-2009 , 04:57 PM

#267

PFUjeevz

newbie

Join Date: Jun 2009 Posts: 30

oh i see.... i can log on now and have lost more than half my stack in each game and been ko'd in two....

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10-04-2009 , 04:58 PM

#268

txdome

Carpal \'Tunnel

Join Date: Mar 2007 Posts: 17,929

Damn you stars.

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10-04-2009 , 04:58 PM

#269

JohnnyDrama030

old hand

Join Date: Mar 2009 Posts: 1,200

Quote:

Originally Posted by phunkyplum

well at least i have time to go outside and enjoy a nice blunt

this is how we do.

Quote

10-04-2009 , 04:59 PM

#270

PFUjeevz

newbie

Join Date: Jun 2009 Posts: 30

Quote:

Originally Posted by WhiteWhidow

most ppl can login and see the tables, cashier isnt working fine + tbls are freezed

thx, just got on... except i have to go to work soon lol

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10-04-2009 , 04:59 PM

#271

schummlalala

old hand

Join Date: Nov 2006 Posts: 1,741

fyi

Quote:

Hello,

Thank you for your email.

We are aware that some players experiencing brief disconnection issues
from our site. This problem is being reviewed but the department in
charge and ask for your patience in the meantime.

If you believe you were affected by this issue, please e-mail us with
the subject line:

"REFUND: Txxxxxx, $a+b buy-in, USERID"

where "xxxxxx" is the Tournament ID, "a+b" is the buy-in of the
tournament (for example, $20+2), and "USERID" is your PokerStars User ID.

Please be sure to replace "xxxxxx" and "a+b" with the actual tournament
number and buy-in for fastest service (though all refunds may take 24-48
hours to be issued).

We appreciate your understanding.

Regards,

Alberto G.
PokerStars Support