Quote:
Originally Posted by e1cnr
They actually may be protecting players if they live in the US.
I could understand this logic, but that would mean they offer NO satellite, yeah? If you can offer 12 seats, you can offer many.
Last year, they would have 1, 2, 5, 10 seats guaranteed and the overage would multiply into more seats. This year, they say that the overage will only disperse $5,000 cash prizes. I told them that was hogwash because everyone that plays this tournament wants a seat, they can play the other 10-billion tournaments for cash prizes.
This is a copy of the e-mail I sent them April 14th:
Marketing Department,
As a team Bovada, Main Event 2013 alumnus, I am scratching my head right now. Where are all of the main event satellites and packages?
You all had 55 people in the main event last year with 12 qualifying tournaments and a $15k package! Now, you all are limiting the pool to only 12 seats this year with a measly $12k package? And, the overage is blocked-off into $5,000 prizes? No one is playing in a WSOP satellite to win $5,000, you all have a bazillion other tournaments everyday that offer cash prizes.
Not only have you all made horrible decisions about this promotion, but the vast majority of your other promotions for the past year are awful. It is only April, and with an entire month to re-organize your efforts, you all can fix this promotion back to what made it and you all great! Are you intentionally trying to destroy your brand? I need answers before I take to the forums to propagate my disdain for these horrible decisions.
Their reply:
1 of 2
Thanks for writing us.
We're just taking a look at your email now, so expect a reply from us within the next 4 hours. If it's something out of the ordinary it could take longer, but we'll get back to you as soon as we can.
2 of 2
Thanks for contacting Bovada Poker Customer Service.
We are sorry that you feel this way and we appreciate you writing us with this feedback. We value each and every suggestion that our customer have.
We will be taking this feedback and make sure to consider it to further improve our service and our site. Rest assured that our Managers and Supervisors look into each message that clients send us. This will be taken into account and will be used for future reference.
Our Poker Customer Service Team is available by e-mail 24/7 to help if you need anything else.
Thanks,
Poker Customer Service
I would like to add the caveat to this post that I very much enjoy playing on Bovada and appreciate their site and their service. They pay on time and I like their tournaments. My only quarrel, if you want to call it that, is with their marketing department and the changes they are making to all of their promotions; which is not limited to the WSOP satellites. That was just the needle that broke the camel's back, per se.
Last edited by Mike Haven; 04-18-2014 at 08:23 AM.
Reason: 3 posts merged