Two Plus Two Publishing LLC Two Plus Two Publishing LLC
 

Go Back   Two Plus Two Poker Forums > Internet Poker > Internet Poker

Notices

Internet Poker Discussions of Internet poker venues.

Reply
 
Thread Tools Display Modes
Old 03-12-2012, 12:53 AM   #1
newbie
 
Join Date: Apr 2006
Posts: 17
Another Betonline cash out gone bad

Hi I am have been playing poker professionally for a few years now, some of you might know me as Hasu_Ninja on FTP or Jackmerc on stars, and most recently CopyNinja on Betonline. I deposited 1k on that site 2 times about 3 months ago and ran up the second deposit to about 12-15k and attempted my first cash out. They proceeded to cancel that request due to document verification which is standard so I gave them every thing they asked for and tried cashing out again. A week later on 3/2/2012 I got an email saying this:

Hello Noel.

While reviewing your payment, we noticed an unusual play pattern related to usernames (Player1) and (Player2).

This pattern involves the funds transferring from their account to your account through the hands played.

May you please explain this situation?


Please be aware that we keep records for all the hands involved.

Best regards,
RG
BetOnLine Payouts
payouts@betonline.com

This is pretty bogus I play heads up from 1/2-3/6 about 5 days a week and run into some pretty bad players which was the case here. I am really not sure how to approach this issue I have gotten no responses by emailing them back and they refuse to talk about the situation on the phone telling me to wait for a response from the operations department which still hasn't come. Any help or suggestions would be greatly appreciated, thanks.
sharkmerc is offline   Reply With Quote
Old 03-12-2012, 12:53 AM   #2
newbie
 
Join Date: Apr 2006
Posts: 17
Re: Another Betonline Cash out gone bad

Oh by the way the cash out amount was just under 5k if that is of any importance..
sharkmerc is offline   Reply With Quote
Old 03-12-2012, 01:18 AM   #3
undeserving
 
MonkeyPox's Avatar
 
Join Date: Oct 2007
Location: Making cancer my bitch..again
Posts: 2,554
Re: Another Betonline Cash out gone bad

Who are players 1 and players 2? That will be of some importance as the 2+2 detectives look into this.
Also, post all emails.
MonkeyPox is offline   Reply With Quote
Old 03-12-2012, 01:20 AM   #4
veteran
 
Join Date: Apr 2011
Location: United States
Posts: 3,200
Re: Another Betonline Cash out gone bad

Betonline does not have that great of a reputation. I am not surprised if they are doing this so you do not get your money.
jmurjeff is offline   Reply With Quote
Old 03-12-2012, 01:25 AM   #5
newbie
 
Join Date: Apr 2006
Posts: 17
Re: Another Betonline Cash out gone bad

Ok sure player1 sn is tyuiop155, player2 sn is CastTroy, unfortunately they have yet to respond to the 3 emails I sent them even though their initial email was sent to me over a week ago.
sharkmerc is offline   Reply With Quote
Old 03-12-2012, 01:30 AM   #6
Carpal \'Tunnel
 
Join Date: Dec 2003
Location: @john_mehaffey
Posts: 9,593
Re: Another Betonline Cash out gone bad

I think it is safe to say that if you win at BOL, there is a great chance they will do anything to keep your winnings. There is a new story about this at least once a week it seems.
Pokeraddict is offline   Reply With Quote
Old 03-12-2012, 01:31 AM   #7
newbie
 
Join Date: Apr 2006
Posts: 17
Re: Another Betonline Cash out gone bad

Yea I am starting to think you are right, I thought I was being singled out but then did research on here and SBRForum and saw that it was happening to a lot of players. Sad part is their rake is so large compared to other sites and they still have to do things like this..
sharkmerc is offline   Reply With Quote
Old 03-12-2012, 01:34 AM   #8
self-banned
 
Join Date: Jan 2010
Posts: 1,452
Re: Another Betonline Cash out gone bad

What network is BOL on again? APN?
AirborneSapper9845 is offline   Reply With Quote
Old 03-12-2012, 01:36 AM   #9
veteran
 
Join Date: Apr 2011
Location: United States
Posts: 3,200
Re: Another Betonline Cash out gone bad

Quote:
Originally Posted by AirborneSapper9845 View Post
What network is BOL on again? APN?
The network is called chico now.
jmurjeff is offline   Reply With Quote
Old 03-12-2012, 01:36 AM   #10
newbie
 
Join Date: Apr 2006
Posts: 17
Re: Another Betonline Cash out gone bad

Yea I believe so.
sharkmerc is offline   Reply With Quote
Old 03-12-2012, 01:05 PM   #11
newbie
 
Join Date: Apr 2006
Posts: 17
Re: Another Betonline Cash out gone bad

UPDATE: just spoke to live support and managed to get the hands deemed suspicious here is our conversation hopefully it can be of help..

Jay Sanders: Thank you for contacting BetOnline Live Chat Service. How may I assist you today?
Noel: Hi my account has been frozen for about a week now and I have tried contacting operations about it but I still have yet to get a response from them
Noel: They accused me of chip dumping and froze my account but I can assure you all my hands were legitimate and I play regularly heads up poker and some times run into very bad players
Noel: I was wondering if you can provide me with the hand histories for the hands deemed suspicious
Jay Sanders: Unfortunately this was detected by our manager and it was on more than 1 hand, the account was suspended until further notice
Noel: Can I speak to the manager or get the "hands" that were suspicious?
Jay Sanders: Thank you for waiting. I'll be with you in just a moment...
Noel: ok
Jay Sanders: ok
Noel: In the email I received it said you guys have records of all the hands involved, may I please have the hand histories of the hands that are in question?
Jay Sanders: yes we do
Noel: ok great, can you email them to me?
Jay Sanders: CD detected with CastTroy 964346942/964346481/964311333/964343910/964328508/964356137/964335220/964336834/964330459/964333718 - RG 3/2/12
Jay Sanders: CD detected with tyuiop155 963822289/963823119/963834151/963826547/963827318/963835148 - RG 3/2/12
Jay Sanders: suspicious hands with zanz keep an eye on this customer - RG 3/1/12
Noel: can I have the actual hand histories?
Jay Sanders: those are the hand histories.
Noel: These were just terrible players though, it is common to run into them playing heads up. Every now and then I run into some one who is better than me but I have the discipline to leave the game, these players did not, it doesn't mean they were dumping chips to my account, it is completely legit.
Jay Sanders: this was the decision taken by upper management Noel, unfortunately there is nothing we can do to overwrite this.
Noel: I see, how can I get in contact with them? They are taking a very long time to respond to my emails.
Jay Sanders: They are not available at the moment but you can ask to speak with a supervisor on regards,
Jay Sanders: I can also send a request asking what needs to be done for your account to be reopened.
Noel: Yes that would be of great help if you can do that.
Noel: It is really tough to resolve the issue because they have yet to respond to any of my emails.
Jay Sanders: Once we receive confirmation we will make sure to let you know.
Noel: Ok thanks Jay.
sharkmerc is offline   Reply With Quote
Old 03-12-2012, 01:11 PM   #12
veteran
 
Join Date: Apr 2011
Location: United States
Posts: 3,200
Re: Another Betonline Cash out gone bad

Good luck Op. That whole network is shady and has owed so many players money. I would not be surprised if the end result is not positive.

Edit:

Those hand history numbers, is there any way to actually view them? I mean just giving you numbers does not really help. Do you have tracking software that can show any hands?
jmurjeff is offline   Reply With Quote
Old 03-12-2012, 01:14 PM   #13
newbie
 
Join Date: Apr 2006
Posts: 17
Re: Another Betonline Cash out gone bad

Thanks man I appreciate it, I am worried my self.
sharkmerc is offline   Reply With Quote
Old 03-12-2012, 01:50 PM   #14
veteran
 
Join Date: Apr 2011
Location: United States
Posts: 3,200
Re: Another Betonline Cash out gone bad

Quote:
Originally Posted by YourDumb View Post
You guys - Betonline is a sister company of paynorake.com - Paynorake.com stole 4300 frome me .. and Kahnawake let them get away with it and did not even contact people involved or let me submit my evidence.

Betonline is on the CHICO NETWORK - Run by playsafe.com - Owned by Ben Johnansen - one of the biggest lowlifes in poker's history -

I"m very upset about this also.
I wonder how good the financial health of this network is. I mean they obviously just continue on as business as usual, when they owe so much money to players. I guess anything to make a buck.
jmurjeff is offline   Reply With Quote
Old 03-13-2012, 12:49 AM   #15
newbie
 
Join Date: Apr 2006
Posts: 17
Re: Another Betonline Cash out gone bad

UPDATE: SBR Lou of the SBRForum called me today and assured me that they are on the case, he got my complete side of the story and said he would handle things but it might take a week or 2 to see results so now I am just patiently waiting and hoping for the best.
sharkmerc is offline   Reply With Quote
Old 03-13-2012, 02:28 AM   #16
journeyman
 
Join Date: Jan 2010
Posts: 328
Re: Another Betonline Cash out gone bad

ugh, hate these shady sites. . .
morethanapro is offline   Reply With Quote
Old 03-14-2012, 02:40 AM   #17
newbie
 
Join Date: Apr 2006
Posts: 17
Re: Another Betonline Cash out gone bad

UPDATE: With the help of SBR Lou he was able to get the audit done quick and now my account is re opened. Hopefully things go smoother the next time I cash out but all is well for now
sharkmerc is offline   Reply With Quote
Old 03-15-2012, 01:06 AM   #18
grinder
 
Ben Lopez's Avatar
 
Join Date: Nov 2010
Location: BREAD MASTER
Posts: 696
Re: Another Betonline Cash out gone bad

Dude, get the rest of your money off BO ASAP.
Ben Lopez is offline   Reply With Quote
Old 03-23-2012, 10:21 PM   #19
newbie
 
Join Date: Mar 2012
Location: michigan,usa
Posts: 37
Re: Another Betonline Cash out gone bad

lmao i finally find a site i can deposit money quickly on through that "voucher program" [why dont more sites do this??] and not incur any fees, and all i read is trouble with withdrawing money FML
blinkyvx is offline   Reply With Quote
Old 05-13-2012, 05:44 PM   #20
enthusiast
 
Join Date: May 2012
Posts: 62
Re: Another Betonline Cash out gone bad

Quote:
Originally Posted by sharkmerc View Post
UPDATE: With the help of SBR Lou he was able to get the audit done quick and now my account is re opened. Hopefully things go smoother the next time I cash out but all is well for now
Does that mean you were able to cash out?
IIILiquid is offline   Reply With Quote
Old 05-16-2012, 03:22 PM   #21
stranger
 
Join Date: Apr 2012
Posts: 7
Re: Another Betonline Cash out gone bad

CopyNinja,

Hi there. Can you please tell me how to get in touch with Lou from SBR? I have the same issue that you have. My account has yet to be locked by I received the following email from them recently:

Hello Daniel.

While reviewing your payment, we noticed an unusual play pattern related to username Reiss10.

This pattern involves the funds transferring from his account to your account through the hands played.

May you please explain this situation?



Can you please explain your relation with this username?

Please be aware that we keep records for all the hands involved.

Best regards,

RG

BetOnLine Payouts


CopyNinja, you should recognize my name as I am _Grandiose. We have played together often. Please tell me what I can do to expedite my payout. I am up like 25k on this site and they are giving me the runaround.
Dannycoho is offline   Reply With Quote
Old 06-14-2012, 12:52 PM   #22
enthusiast
 
Join Date: Aug 2011
Posts: 80
Re: Another Betonline Cash out gone bad

I would also like to know who SBR Lou is? If he can help me with pending withdrawal.
Daig is offline   Reply With Quote
Old 08-02-2012, 08:30 PM   #23
centurion
 
Join Date: Jun 2012
Location: london
Posts: 175
Re: Another Betonline Cash out gone bad

submit a complaint on sportsbookreview.com thats the best way to get lou's attention, explaining the situation to him, ive been waiting for a 15k cashout for close to 2 months, lou is aware of my situation also...the whole thing is very unfortunate, i am familiar with all your usernames on bol my sn was n3v3rlose though most of you playd lower stakes than myself
DREAMS_DONT_DIE is offline   Reply With Quote
Old 08-02-2012, 10:11 PM   #24
journeyman
 
Join Date: Nov 2006
Posts: 227
Re: Another Betonline Cash out gone bad

sbr only way to go
wuwut666 is offline   Reply With Quote
Old 08-03-2012, 11:36 AM   #25
centurion
 
Join Date: Jun 2012
Location: london
Posts: 175
Re: Another Betonline Cash out gone bad

Quote:
Originally Posted by wuwut666 View Post
sbr only way to go
agree, they have usually been quite good in getting problems sorted, i havnt heard of a case when somebody hasnt been paid their full balance when lou from sbr has been involved, ive been in talks with him about the 15k bol owe me which should be coming in next week after close to 2 months of wait
DREAMS_DONT_DIE is offline   Reply With Quote

Reply
      

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off




All times are GMT -4. The time now is 12:02 PM.


Powered by vBulletin®
Copyright ©2000 - 2016, Jelsoft Enterprises Ltd.
Content Relevant URLs by vBSEO 3.6.0 ©2011, Crawlability, Inc.
Copyright 2008-2010, Two Plus Two Interactive
 
 
Poker Players - Streaming Live Online