Hi I am have been playing poker professionally for a few years now, some of you might know me as Hasu_Ninja on FTP or Jackmerc on stars, and most recently CopyNinja on Betonline. I deposited 1k on that site 2 times about 3 months ago and ran up the second deposit to about 12-15k and attempted my first cash out. They proceeded to cancel that request due to document verification which is standard so I gave them every thing they asked for and tried cashing out again. A week later on 3/2/2012 I got an email saying this:
While reviewing your payment, we noticed an unusual play pattern related to usernames (Player1) and (Player2).
This pattern involves the funds transferring from their account to your account through the hands played.
May you please explain this situation?
Please be aware that we keep records for all the hands involved.
This is pretty bogus I play heads up from 1/2-3/6 about 5 days a week and run into some pretty bad players which was the case here. I am really not sure how to approach this issue I have gotten no responses by emailing them back and they refuse to talk about the situation on the phone telling me to wait for a response from the operations department which still hasn't come. Any help or suggestions would be greatly appreciated, thanks.