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Old 03-12-2012, 12:53 AM   #1
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Another Betonline cash out gone bad

Hi I am have been playing poker professionally for a few years now, some of you might know me as Hasu_Ninja on FTP or Jackmerc on stars, and most recently CopyNinja on Betonline. I deposited 1k on that site 2 times about 3 months ago and ran up the second deposit to about 12-15k and attempted my first cash out. They proceeded to cancel that request due to document verification which is standard so I gave them every thing they asked for and tried cashing out again. A week later on 3/2/2012 I got an email saying this:

Hello Noel.

While reviewing your payment, we noticed an unusual play pattern related to usernames (Player1) and (Player2).

This pattern involves the funds transferring from their account to your account through the hands played.

May you please explain this situation?


Please be aware that we keep records for all the hands involved.

Best regards,
RG
BetOnLine Payouts
payouts@betonline.com

This is pretty bogus I play heads up from 1/2-3/6 about 5 days a week and run into some pretty bad players which was the case here. I am really not sure how to approach this issue I have gotten no responses by emailing them back and they refuse to talk about the situation on the phone telling me to wait for a response from the operations department which still hasn't come. Any help or suggestions would be greatly appreciated, thanks.
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Old 03-12-2012, 12:53 AM   #2
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Re: Another Betonline Cash out gone bad

Oh by the way the cash out amount was just under 5k if that is of any importance..
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Old 03-12-2012, 01:18 AM   #3
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Re: Another Betonline Cash out gone bad

Who are players 1 and players 2? That will be of some importance as the 2+2 detectives look into this.
Also, post all emails.
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Old 03-12-2012, 01:20 AM   #4
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Re: Another Betonline Cash out gone bad

Betonline does not have that great of a reputation. I am not surprised if they are doing this so you do not get your money.
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Old 03-12-2012, 01:25 AM   #5
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Re: Another Betonline Cash out gone bad

Ok sure player1 sn is tyuiop155, player2 sn is CastTroy, unfortunately they have yet to respond to the 3 emails I sent them even though their initial email was sent to me over a week ago.
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Old 03-12-2012, 01:30 AM   #6
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Re: Another Betonline Cash out gone bad

I think it is safe to say that if you win at BOL, there is a great chance they will do anything to keep your winnings. There is a new story about this at least once a week it seems.
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Old 03-12-2012, 01:31 AM   #7
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Re: Another Betonline Cash out gone bad

Yea I am starting to think you are right, I thought I was being singled out but then did research on here and SBRForum and saw that it was happening to a lot of players. Sad part is their rake is so large compared to other sites and they still have to do things like this..
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Old 03-12-2012, 01:34 AM   #8
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Re: Another Betonline Cash out gone bad

What network is BOL on again? APN?
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Old 03-12-2012, 01:36 AM   #9
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Re: Another Betonline Cash out gone bad

Quote:
Originally Posted by AirborneSapper9845 View Post
What network is BOL on again? APN?
The network is called chico now.
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Old 03-12-2012, 01:36 AM   #10
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Re: Another Betonline Cash out gone bad

Yea I believe so.
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Old 03-12-2012, 01:05 PM   #11
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Re: Another Betonline Cash out gone bad

UPDATE: just spoke to live support and managed to get the hands deemed suspicious here is our conversation hopefully it can be of help..

Jay Sanders: Thank you for contacting BetOnline Live Chat Service. How may I assist you today?
Noel: Hi my account has been frozen for about a week now and I have tried contacting operations about it but I still have yet to get a response from them
Noel: They accused me of chip dumping and froze my account but I can assure you all my hands were legitimate and I play regularly heads up poker and some times run into very bad players
Noel: I was wondering if you can provide me with the hand histories for the hands deemed suspicious
Jay Sanders: Unfortunately this was detected by our manager and it was on more than 1 hand, the account was suspended until further notice
Noel: Can I speak to the manager or get the "hands" that were suspicious?
Jay Sanders: Thank you for waiting. I'll be with you in just a moment...
Noel: ok
Jay Sanders: ok
Noel: In the email I received it said you guys have records of all the hands involved, may I please have the hand histories of the hands that are in question?
Jay Sanders: yes we do
Noel: ok great, can you email them to me?
Jay Sanders: CD detected with CastTroy 964346942/964346481/964311333/964343910/964328508/964356137/964335220/964336834/964330459/964333718 - RG 3/2/12
Jay Sanders: CD detected with tyuiop155 963822289/963823119/963834151/963826547/963827318/963835148 - RG 3/2/12
Jay Sanders: suspicious hands with zanz keep an eye on this customer - RG 3/1/12
Noel: can I have the actual hand histories?
Jay Sanders: those are the hand histories.
Noel: These were just terrible players though, it is common to run into them playing heads up. Every now and then I run into some one who is better than me but I have the discipline to leave the game, these players did not, it doesn't mean they were dumping chips to my account, it is completely legit.
Jay Sanders: this was the decision taken by upper management Noel, unfortunately there is nothing we can do to overwrite this.
Noel: I see, how can I get in contact with them? They are taking a very long time to respond to my emails.
Jay Sanders: They are not available at the moment but you can ask to speak with a supervisor on regards,
Jay Sanders: I can also send a request asking what needs to be done for your account to be reopened.
Noel: Yes that would be of great help if you can do that.
Noel: It is really tough to resolve the issue because they have yet to respond to any of my emails.
Jay Sanders: Once we receive confirmation we will make sure to let you know.
Noel: Ok thanks Jay.
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Old 03-12-2012, 01:11 PM   #12
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Re: Another Betonline Cash out gone bad

Good luck Op. That whole network is shady and has owed so many players money. I would not be surprised if the end result is not positive.

Edit:

Those hand history numbers, is there any way to actually view them? I mean just giving you numbers does not really help. Do you have tracking software that can show any hands?
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Old 03-12-2012, 01:14 PM   #13
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Re: Another Betonline Cash out gone bad

Thanks man I appreciate it, I am worried my self.
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Old 03-12-2012, 01:50 PM   #14
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Re: Another Betonline Cash out gone bad

Quote:
Originally Posted by YourDumb View Post
You guys - Betonline is a sister company of paynorake.com - Paynorake.com stole 4300 frome me .. and Kahnawake let them get away with it and did not even contact people involved or let me submit my evidence.

Betonline is on the CHICO NETWORK - Run by playsafe.com - Owned by Ben Johnansen - one of the biggest lowlifes in poker's history -

I"m very upset about this also.
I wonder how good the financial health of this network is. I mean they obviously just continue on as business as usual, when they owe so much money to players. I guess anything to make a buck.
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Old 03-13-2012, 12:49 AM   #15
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Re: Another Betonline Cash out gone bad

UPDATE: SBR Lou of the SBRForum called me today and assured me that they are on the case, he got my complete side of the story and said he would handle things but it might take a week or 2 to see results so now I am just patiently waiting and hoping for the best.
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