A further update on this. The bank today resolved the primary problem with card cashouts for international players, and these are now fully enabled - and with a new verification method which should be quicker for many players who don't receive full transaction details on their statements immediately. Instead of issuing a transaction code, the system will now debit a random amount between 1-3 GEL, and verification will be complete when that amount is entered.

The only proviso is that we still have problems with our error messages on the card validation page. When an error does occur a generic error message is displaying, which is diagnostically useless. In the coming days the bank will be modifying the error codes it sends us so specific errors are generated, e.g. invalid card, card expired etc. We had the choice between bringing international cashouts back today, or waiting for the error issue to be resolved, and made the decision that it was best not to wait.

So for the majority of players, card validation will now work okay. If anyone does run into an error message, please PM your username and we will investigate the cause. Please also note that it is still important to follow the user flow detailed in posts 159 and 175 to avoid any issues.

same unexcpeted error...

so my bank show this information:
which number is the new verification number?

Hi Alastair,

Tried 2 of my credit cards again, both does not work

1st error - card expired
2nd error - transaction not permitted to cardholder

Do you have an email? I can send over the screenshots of the error for your reference.

Cheers
Calvin

I had our guys look at this. It turns out the bank in its infinite wisdom decided to charge cards in their native currency as part of the new system, but credit us in GEL - which is very frustrating on our end also. That means the verification number is not deducible from your statement unless you happen to guess the correct exchange, and I would certainly advise anyone not to guess at this to avoid getting locked out. We've taken the interface down now and the hope is to have it back up by the end of the day working correctly.

In your case I can see the amount you have been charged in GEL, which is the correct verification code, but we've taken verification offline today while the bank implements the new interface. I'll let you and the forum know as soon as that comes back. Thanks for your patience with this.

I'd like to make a general comment on the business background re the difficulties we have been experiencing recently with processing payments, as I know this causes concern in the poker community given the experiences players have had on other sites.

The issue we face with payments while operating here in Georgia is the lack of experience local banks have with processing foreign transactions. Georgia has no real consumer export sector, which means there are essentially zero other businesses in the whole country who process a meaningful amount of foreign transactions, i.e. we are the first. The requirements for non-domestic transactions through Visa and Mastercard involve a completely different integration to local payments, as well as a number of other concerns like fraud mitigation etc.

I can understand why players might have concerns about entrusting their funds to a site licensed in Georgia, particularly given these recent processing issues. All I would ask is that players bear in mind this background when making the decision to play with us. I'd also point out that when these difficulties have arisen with our card gateways recently, it has not just been for withdrawals but also for deposits - and the vast majority of our transactions (over 99%) are Georgian, and these are always processed instantly.

I'm aware that doesn't make it any less annoying to run into issues like this, and we're working very hard to solve these problems so players have a smoother experience. We're currently negotiating with a major international payment provider to handle all our international transactions so issues like these will be a thing of the past, and we expect that to go through soon, but it's not something I can announce publicly yet.

"Adjarabet is the only export of Georgia"

Awesome

I said consumer level, i.e. taking card payments. You don't buy a truckload of manganese with your debit card

Nochachapls what is your email address?

You have not replied to my private messages, and email support has not resolved my issues.

When will Player 2 Player transfer come back?

What about Skrill or international bank wire transfer?

Yes what AuroythmiX says, i've experienced complete silence from support for weeks,
got no reply on any email or whatever, can't even p2p.

How can u let people deposit using skrill and take away that option if u want to survive in this business anyway?

By attracting Georgians, which they're doing pretty well: http://www.pokerscout.com/SiteDetail...et&ab=13588688

georgians be like "cashing out is easy"

Your PM just asked for my email address, which I won't be publishing here. I've mentioned this several times in this thread, but to reiterate, I'm not a customer support agent, and I should not be a contact point for players with account specific queries. I have neither the expertise nor access to the CS back office to deal with queries like that. I'm making an exception in a few cases at the moment and personally chasing issues because some players are having an especially terrible experience with our support channels, but as soon as our CS failings are rectified (which I'm working hard to achieve) all account queries should go through customer service channels. If you have any urgent issues in the meantime, and you're not getting responses from our customer service team, you can post your issue here or contact me by PM and I will chase for you.

With regards to your other questions, I can't tell you when P2P transfer or Skrill will be back. Both were suspended while we add some fraud logic. Skrill is a big job, whereas P2P transfer is not, but both have taken a back seat while we fix the integration issues with our card processors. Anytime our players can't smoothly cashout that is our number one priority - as soon as we get that resolved and stable I'll be able to give timelines on other items.

I posted on this earlier, but we really did not want to take Skrill away - we simply had no choice because of the fraud volume we were seeing. We're looking to bring it back as soon as we possibly can, and doing all we can to ensure alternative methods are available in the interim.

I'll have significant news later today on progress made with our withdrawal issues this week and will update this thread then. Thanks in the meantime to everyone impacted for your patience

Hi Nochachapls.

I cannot cashout because I cannot add my card.

I am getting "unexpected error" when entering 1.00 GEL or the transaction code (6 digits).

I have sent you a PM with my information.

@ nochachapls

I cannot access my account anymore. When I try to logon through the pokerclient I get an error message that reads: "Error: Unknown error". I am however able to logon through the homepage but when I do that my balance is 0. There should be a little more than 10.000 gels in the account.

I wrote an e-mail on the 7th of February but I still haven't received an answer.

Could you please help me resolve the matter?

An update on these issues.

Firstly, with regards to the poor responses players have been receiving on the help@adjarabet.com support address. This was caused by a few things - some technical, and some related to the way in which queries were being assigned to our staff. The short version is that these issues should now be resolved, and all players should now receive timely responses to their queries. We've also fixed the bug with the 'contact us' link on the website and that should now work for everyone (note: all fields are required).

We've also been working very hard to resolve the technical problems we have been experiencing in recent weeks processing deposits and withdrawals for international players. I haven't been in a position to make an announcement on this issue until now as we were looking at a number of options to determine best possible solution. The result of this is that we plan to bring back Skrill very shortly. I can't give an exact timeline on this but we're trying to make it happen as quickly as possible - the hope is that players will be able to use this option within one week.

We're also working on a more reliable solution for card payments and I will update this thread with more on that when I can.

Guys, per the last please send these queries to help@adjarabet.com. I'm aware our service centre has not been very helpful in the past, but I assure you they will be now, and they are better equipped than I am to help you with these issues.

2 months of waiting and still nothing...

Hi all-

Not a question but just some feedback on the level of security that seems to stand at Adjarabet.
I want to state how Adjarabet, especially Alastair aka nochachapls, has helped to resolved the case of my Skrill account being hacked (the funds had partially been spent on Adjarabet).

Thanks a lot for your help Alastair.

Ben

Hi,

Does the site have PLO?

What's the withdrawal option for people who don't have Credit Cards? None, right?
I have Skrill's credit card but for some reason it doesn't work. So when will Skrill be back? 1/2 Months? Or some kind of e-wallet?

PS: I obviously only deposited because of the Skrill withdrawal option.

Still no response from support via that email since this post. Almost 2 weeks now

We send withdrawal requests to all cards from our end, but in the case of the Skrill prepaid card my understanding is that receiving gambling coded transactions is prohibited on their end.

However per my last post, we are now very close to resolving our issues with Skrill and getting that option back up on our site. A contractual technicality had been holding this up since my last post - but Skrill managed to finally resolve that problem yesterday.

Now all the remains is for us to load our Skrill account (we were unable to do so legally until now). That takes 4-6 days to process. As soon as that happens our web dev team will put Skrill back up as an option for both deposits and withdrawals on our site within a day.