There are rarely visitors to the house. I can't remember any non-family member visiting in the last year (2014).

My young teenage neice and nephew stay over occasionally, but I have no doubt that neither of them would have either the inclination, or the ability to perpetrate this. My sister pops in now and again also.

We are a tight and trustworthy family, the kind of family that can leave cash lying about the house without a thought, and one of the most upsetting aspects of this is that 888 are blaming someone in my house. They make that clear in their email in my OP.

The key to this is the MB account. Whoever that belongs to has stolen my money.

Good luck. Hope things work out.

Perhaps I should have been a bit clearer. You need to follow steps 1 and 5 only in that thread, and then post the results in a new thread in CTH. Rkill isn't relevant here.

If you run anything else to try and clean things up before you run OTL we may lose a shot at seeing whether there's an infection, particularly if they're tools that don't let you keep logs.

You could run something like MBAM but do save the detailed logs. You can get it here - you just need the free version - I don't think it bundles anything (it's always been pretty good) but don't install any extras if it does. If you don't need to use your computer urgently it might be better to run OTL (this really doesn't take long) even if you just get the logs and then save them to post in CTH tomorrow or something. Beware though that if you make any changes to your machine between running the OTL logs and posting in CTH, that might not help CTH help you.

What is "Kasperscan"? Do you mean to say that you ran Kaspersky antivirus software? If so did you have it installed all along or just get it to check your machine now?

If anyone else from the zoo is reading this thread and wondering how to secure their machine, they could do worse than to read some of the stickies in CTH. In particular take a look at funkyworms' videos, and wellju's thread.

Why don't these sites have the secure logins that customers can opt into? They send you an email with a passcode everytime you want to login into your account. Simple!!!!

888s software is awful just like all of the other sites that aren't part of the rational group.

lol 888nj has the best software in New Jersey. That's not saying much, tho.

It's really depressing.

I just phoned 888 customer support to see if I could find some more information. On 6th Dec somebody deposited $10 into my account, then on 14th of Dec somebody withdrew $887. Last time I played (mid-November) I had around $350 in my account. What on earth is going on!!!!

Customer support are not very helpful. I asked if they could look at 'my' playing history during this period, and where this extra money has come from. I was told that this info could not be disclosed as my account is under investigation.

possible that they hacked a couple of accounts, dumped all the funds to urs and then cashed out?

you should really make sure that your yahoo email address is secure and was not compromised

https://help.yahoo.com/kb/yahoo-acco...s-sln2072.html

UPDATE UPDATE UPDATE UPDATE

A few days ago I requested a log of when and from which IP address my 888 account was accessed during Nov and Dec 2014 (I last accessed my account in Nov, someone else accessed it and stole my money on in Dec).

Here is 888's response.

-----------------------------------

Dear ****,

This is the Operations Department at Cassava (Gibraltar) Ltd.

I am in receipt of your email.

In regards to your query, please note that we are unable to provide you with any details on the account, we therefore suggest you contact the police with regards to this situation. Once you have contacted them, we do advise you to have them contact us with the relevant information. It is at this point we will be able to proceed.

With that being said, we now consider this matter as being closed until we have received this information from the relevant authorities.

We hope this matter can be resolved amicably and many thanks for your patience and understanding in this matter.


Kind Regards,

Operations Department
Cassava Enterprises (Gibraltar) Ltd


------------------------------

No help there then. Hopeless.

sigh 888

contact their regulator and ask for them to provide you with the IP addresses

If you are an aspiring player. Here's what you need to do. Stop dealing with this and chalk it as a loss. It's the +ev thing to do. 350 is 350 no matter how ya got it.

Something on your end is infected and that should be your main focus to fix so you can get back to work. Not trying to catch the guy. You can prolly earn $2000 working at McDonald's for the amount of time you'd end up putting in to try and get him

Ridiculous answer from 888.

This is why 888 will never be number 1

Tweet this thread to all their sponsored pro's

Not saying is your fault at any level, but you should be more aware of your poker account (if they are important to you, which it seems) having email on your phone, and not auto log in for starters. As well as checking your PC for viruses/malware.

Just turn the page and take the hit. Pretty sure this is way bigger than your 350. GL (Chip dumping, stolen cc, hacked accounts, etc)

Total bs from 888 here. Go tell the police? As if they give a sh^t about a $350 fraud. Why don't they just say, "not my problem" instead of pretending to have resolved the issue.

Many thanks for all the responses

user 'onemoretime' wrote a similiar post also, many thanks.

Yes, biting the bullet and moving on is my only option. I care less about the $350 than I do about the atrocious way I've been treated by 888 and the inadequate way they have investigated this. I mean, my money was stolen, yet I CAN'T EVEN SPEAK TO SOMEONE ON THE PHONE!!!! (888 'operations', who dealt with this, is email only.) What kind of customer service is that??

Oh well, goodbye 888. I least I get to hunt down a good rakeback deal for my new poker client.

What you want op is a little thing called leverage. I agree you can and should probably write this off, but if it were me, I play the old annoying mosquito game at no cost in time or money to myself.

How about writing to some local dignitaries (or even the local police force) in Gibraltar. Will cost you nothing more than the cost of a stamp, bit of googling on internet, and a bit of cut and pasting from here for your letter and off you go.

It's kinda fun and there's always the chance you rattle someone at 888 who just say "WTF it's only 350 give them the money to get rid of them".

Lots of stuff you can do if you want to get creative...but like others have said, don't invest and time, money or emotion in it...treat it as a game.

^Agree with this.

People are too quick to complain that authorities and regulators do nothing, and so don't tell them and give them the opportunity. If they are unaware there is a problem then they cannot do anything.

I don't know what country you're in OP but I've heard that authorities are taking cyber crime far more seriously these days, and in the UK at least are duty bound to investigate when a crime is reported.

Can't hurt can it?

I wish you luck and disagree that you should just 'let it go'. This is how fraudsters continually get away with it, and your case could lead to uncovering thousands of transactions like this against the community

Thank you Fatboy54 and Hoggle. I intend to keep at this, mosquito style as you suggest. The appalling service provided by 888 is now way more annoying than the money which was stolen. (888 don't even respond to my emails now.)

Not true at all. You try reporting ten suspected crimes that are committed online. I'd be amazed if more than 1.5 are investigated.

I don't know if things have changed recently but you can't even report cyber crime to the police in the uk. It's an outside agency who just record the crime and give you a crime number. As banks normally reimburse and the majority of thefts are from banks, nothing gets done. Two of us had Skrill accounts hacked in the uk 18 months or so ago for around 15k. Nothing at all was investigated even though we had IP addresses of the villains. The uk banking ombudsman forced Skrill to refund me but it took over a year. The same gang got over 100k if you include non uk hacked accounts.

As I understand it you should still report it to the police in the UK and they decide if they will investigate or it gets sent to Action Fraud, who should then investigate. Either way, the crime and details are at least registered for future reference if nothing else. Also if everyone reported things like this then patterns and trends may emerge which show a deeper rooted issue, and then maybe more gets done.

I dunno, austerity has many drawbacks, but fwiw I read that the Home Office are investing in tackling cyber crime specifically, so maybe now is the time to put these kind of issues in front of them and give them the opportunity to show what they can do?