Discussion Thread
Response Via Email 17/03/2014 01.12 PM
Dear Gary,
Thank you for contacting us. We hope you are keeping well.
Gary, the question you have asked with regard to exchange rates at the time of Deposit, I can confirm deposit rates given will differ from exchange rates applied for withdrawals as there is always a difference for buying and selling which is evident in the exchange rates offered in any bank or exchange bureau, however the rate applied for deposits will be visible in the Cashier when you request your deposit.
We will take deposits and pay any withdrawals as per the exchange rate used in our systems for any given day, between USD and AUD. However, we will not provide the same rate for both Deposits and withdrawals, due to the buying and selling rate mentioned and fluctuations in the market.
Gary, with our currency exchange rates, to estimate how much you will receive, with deposits of withdrawals, we work with rates +/-2% - +/-4% off the Interbank rate. This would be in-line with rates offered by Exchange bureau's, ATMS and Credit cards etc.
Your last deposit for $26 was processed on the 10th March 2014 for the amount of 29.82 AUD. On this date the Interbank rate was 1 AUD = 0.90 USD, if you apply the +/-2% means 1 AUD = 0.88 USD and if you apply the +/-4% means that 1 AUD = 0.87 USD. As you can see, the rates applied to your deposit and are in-line with market standards.
Please note, although our games are all in USD, our system automatically assigns you a transaction currency based on your country when you register your 888 account with us. As you registered from Australia, AUD was automatically chosen for your transaction currency.
You can request to have your currency settle changed to USD and we will debit any deposits in USD and then if you chose this currency in the cashier for withdrawals, your card issuer or bank will perform the conversion. Should you wish this done, please either let us know or contact our support team. Please bear in mind that should you not actively choose your preferred currency when you withdraw, funds will be paid in your local currency by default
The deposit and withdrawal rates will differ as is the case with buy and selling rates which banks and currency exchange kiosks offer. The rate you receive in regards to payment of winnings is determined on the day your withdrawal is processed not the day you request it.
Gary, should you also check out the following link,
http://www.888poker.com/security-and...-agreement.htm and clause 21 you will see that there is a paragraph regarding our Exchange rates.
Should your bank have added extra charges to your deposits - this is something we would be happy to review, however we do not re-imburse exchange rates. Please forward your statement showing any extra charges from your bank and we will review the situation and reimburse you accordingly. Statements can be faxed to +350 46782 or scanned and sent in JPEG format.
We sincerely apologize for any inconvenience caused and thank you for your cooperation and understanding in this matter. I do hope this clarifies the situation and thank you for allowing me the time to explain the situation. We wish you an enjoyable day.
Kind regards,
Christin R.
Senior Transactions Rep
"Should your bank have added extra charges to your deposits - this is something we would be happy to review, however we do not re-imburse exchange rates"
unless your a VIP after the comments in this forum has shown clearly that refunds are being issued ??
will this be a part of 888s first scandal ????
Last edited by docn8r; 04-03-2014 at 10:41 PM.
Reason: privacy