**MY RESPONSE FROM PARTY VIP HOST**
Cliff note: Basically a useless reply and not at all reassuring.
Hello,
I understand that Party will be implementing a new rewards system in
December. I'm concerned that the value of the Party points I have may
decrease. Currently I hold 520K points and I can exchange them in the
party store for about $5200.
Can you provide assurances that after the new system is implemented,
that the value of my points will not decrease?
Also, I am Deuces 3 member and I was told that I would receive special
bonuses but I haven't received one for a long time. Can you provide
me with one?
Dear ****
The details of our new loyalty program have not been officially announced yet and I will not be able to give you any details at this points. Unfortunately I will not be able to guarantee that the value of your available reward points will not be decreased, therefore I strongly recommend that you redeem these points for cash.
As far as the bonuses are concerned, I would like to confirm that in general our Deuce level player are entitled to more bonuses. However, the bonuses offered depend mainly on the gaming and transaction activity on a customer's account. I'm afraid that your current account standings do not allow me to offer you a bonus right now; I hope that you will not find this disappointing.
Best regards,
Vanina
VIP Customer Care
viphosts@partyaccount.com
Toll free for Europe and Australia: 00800 3000 8282
Toll free for Canada: 011 800 3000 8282
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