Quote:
Originally Posted by Jimulacrum
What is the most important aspect to keeping a cardroom filled with customers?
General personal safety and integrity of the games are the obvious answers. If any player feels like they might get robbed/assulted inside the poker room or outside in the parking lot, or if a group of players or crooked dealers are colluding in the games and management does nothing to stop it and people feel cheated, then that's the quickest way to lose customers forever.
Being in an area with a strong local economy is probably paramount as somebody else mentioned, but that's outside of poker room management's control obviously. There's not much any business can do if their targets have no money to begin with.
Other than this, it takes an acknowledgement from management that a poker room is an ecosystem. It requires
balance. A room must turn a profit or it'll shutdown, sure. However, if the rake is too high, it'll lose players that are strictly financially motivated if the games aren't beatable. Yet, if there's no exciting promos or an enjoyable environment (good TVs, good food, friendly staff, etc.), then casual players may not come back. It takes all of the pieces to succeed, so I don't think one particular action can maintain a player base over the long run. It's like asking what's the most important part of an engine. All of the pieces must work harmoniously or it won't work at all.
