Still visiting out of town family and sneaked away to play a few hours at crappy run Ontario casino. Seems like every time I'm here i see some horrible dealer plays.

Some of the dealers are nice, but man most are sooo slow senior citizens.

On to hand.

H raises 10 from utg with A,Q
Folds to sb who calls
Bb taps the table to check and the ancient lady dealer starts her burn and turn.
I try to stop her, telling her bb can't check. She looks right at me, but my words don't click in her mind and she lays out the flop (A,Q,Q).
I say again that bb couldn't check his option. She finally gets it and asks bb what he wants to do. He looks at the board and says i fold. Hand then plays out.

I'm silently swearing up a storm in my mind because I'm afraid this mess up would require a new flop.

So what is the right way for dealer to handle this mess?

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burn stays down. flop gets shuffled back in. action is on BB. once preflop action is complete, flop is brought out without a burn card. Hand continues as usual.


95% sure. i'm sure someone can correct me if I'm wrong.

The right way? Call the floor over. Floor will tell you that the BB will get to make his decision, then the flop will be shuffled back in and redealt.

Does the flop get shuffled back in no matter what the BB decides?

Yes.

The flop is definitely going back. The dealer should announce that the flop is going to be reshuffled and then immediately call for a Floor; at that time he will tell the bb to make his decision. Then, the Fooor will go thru whatever their procedures are for reshuffling the cards/flop/burn cards etc..

OP: Why the drama? Stuff like this happens. Sucks when you're the one holding the AQ but it needs to be rectified.

Really was no drama then or now. Thought a new flop might have been required, but i wasn't going to pick that moment to find out for sure. SB was killing time waiting for a spot at 2/5. He seemed happy to leave the flop as is and let bb fold after seeing the flop.

Entire situation only took maybe an extra 90 seconds. Ended up getting some value from sb holding A,10.

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It doesn't matter what would have happened or what other players wanted. The flop should come back.

So if you missed the flop, would you have waited for the floor?

next time something like this happens, don't try to explain in order to get the dealer to stop. Simply say in a command voice you would use on your dog "STOP!!!"

Then once the dealer stops and looks at you THEN you explain.

Dealers are on autopilot as they are dealing all day long. So the best way to break through that wall is with a firm voice and sharp one word command "STOP" to snap them out of it.

They will thank you for preventing a mistake and if the mistake is on you, then they will thank you for trying to look out for them.

He would've DEMANDED for a Floor!

FYP based on every experience and witnessed account I have ever had. Not that this should prevent one from stopping an error.

I think OP is acting ethically in continuing to report the error to the dealer after he flops the world, knowing flops get reshuffled in these cases. (assuming it's accurately recounted in OP) If no one calls the floor, and he gets a pot, I think he should have a clear conscience, not having been the cause of the error himself.

Selective memory much? From my selective memory, I'd say that less than 10% of dealers would get snippy. Yes, those are the bottom of the barrel.

You must play in a terribly run room if that is the norm for you. I'm sorry if that is your only option in your area.

Hah, no it's not selective memory because it's not often someone yells out STOP! like they're talking to a dog. I am also only counting casinos. In my local games the dears would be super gracious, but I haven't quite figured out why they're so nice. I wouldn't be surprised to learn that they only make tips.

I work solely for tips (non-casino). I'm nice because I'm a nice person. If I do my job right, my bills get paid. I try to run a clean game, and I will follow rules even if it's unfavorable to my pocket to do so. I will also greatly appreciate and accept anyone pointing out any errors I'm making or am about to make. The way I see it, it's a team game when it comes to running the game smoothly. Maybe the places you are describing have nice dealers because the management doesn't bring in ungrateful dealers that have an ill-placed sense of entitlement.

There may be a correlation, and I'm sure there's a conversation to be had about that, but I feel that your "100% every casino dealer gets snippy if you correct them" is very unfair to many.

[/whiteknight]

That's not mine. Mine is how they react to someone yelling STOP at them.

I didn't say yell, I said "say in a firm voice..."

no need to yell, I mean, they are right there in front of you. All you have to do is just say "STOP!!!" in a firm voice.

Sorry if the exclamation points make you think you need to yell in order to give a command. Not my intent...

It's been my experience that 95% of dealers appreciate it if you prevent them from making a mistake. An in the event that you are wrong, once you say, "Hey, he didn't call, opps my fault I didn't see his chips there..." 95% of dealers say, "thanks for looking out for me..." or they say, "No problem sir..."

If a dealer does get snippy it's usually in a good humor kinda way. It's rare when a dealer actually is upset over you trying to prevent them from making a mistake... At least, that's been my experience...

I think it was the exclamation points combined with the avatar.

Get the floor over. As mentioned, burn is burned. Shuffle flop back in after the BB acts, regardless of action. Deal flop without a burn and proceed from there.

AQ > AT and you get value 74% of the time anyway

If I'm about to **** up like that, please yell STOP! at me. Grab my wrist if you need to.

Note: I do not speak for all dealers. But the good ones want to be stopped ASAP. Don't touch them, tho. The ****ty ones might get mad, but **** them, they're ****ty.