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Old 04-15-2017, 08:58 PM   #51
2blackaces81
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Join Date: Apr 2017
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Re: Where is customer support?

Got notification 6 hours ago that my documents I sent in were approved already and am able to withdraw funds...turnaround time of what 2 maybe 3 hours? No complaints here....hopefully you all get your situations resolved in a more timely manner.

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Old 04-16-2017, 07:26 AM   #52
pokerbrat637
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Re: Where is customer support?

Ridiculous........no response for over 2 days.......do I just make a new account at this point and you guys can credit my new account with my bankroll from my current account and then close the current account out and I will use the new account I make with the email I can communicate with global with ?

I have been as patient as I could possibly be now.
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Old 04-16-2017, 09:20 AM   #53
a dewd
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Re: Where is customer support?

The issue you could have is it being perceived as a duplicate, same PayPal address.

I don't understand why it takes them so long to get back to people that are trying to play or deposit.
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Old 04-16-2017, 05:02 PM   #54
nojgib
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Re: Where is customer support?

Quote:
Originally Posted by a dewd View Post
The issue you could have is it being perceived as a duplicate, same PayPal address.

I don't understand why it takes them so long to get back to people that are trying to play or deposit.
Pokerbrat637 has cashed out and already has the funds in his account (the email he used to sign up). He has not been able to log into the site for a week now. He has logged in previously and played on his computer, his phone and his iPad so it's not like he has forgotten his password. For whatever reason after his withdrawl it just didn't work and he requested the change not thinking they have never updated his email address since their emails never come through to the one he signed up with. He would receive the emails from support that he made the deposit, just not any replies to his emails which is weird.
He has been emailing for a week from his yahoo account where he can receive responses. It's not like they are not communicating, the responses he is receiving is "be patient". How patient can you possibly be when it takes this long to resolve a SIMPLE problem???????
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Old 04-16-2017, 06:01 PM   #55
GOT TO WINN
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Re: Where is customer support?

They should allow him to create a second account and then merge the two once GP sorts out the issue.

A week is far too long to sort out a Password issue.
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Old 04-16-2017, 08:54 PM   #56
pokerbrat637
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Re: Where is customer support?

Thanks guys for trying to help out and exactly what nojgib said is 100% accurate.........just ridiculous this isn't resolved yet allowing me to play onsite again.......frustrating !!!!
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Old 04-16-2017, 09:14 PM   #57
ItsOnlyChips
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Re: Where is customer support?

this sounds obvious so i assume u have, but have u PMed the reps here. even if thur not monitoring the forums, they will at least get an email notification
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Old 04-16-2017, 09:47 PM   #58
nojgib
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Re: Where is customer support?

Quote:
Originally Posted by ItsOnlyChips View Post
this sounds obvious so i assume u have, but have u PMed the reps here. even if thur not monitoring the forums, they will at least get an email notification
He just made 10 posts so he may be able to PM now, but what email is it going to????? I mean, he has emailed support@globalpoker.com so many times this week and nothing has been resolved!
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Old 04-16-2017, 10:22 PM   #59
ItsOnlyChips
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Re: Where is customer support?

it will be the forum email and since they have a few reps here they should each have different emails
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Old 04-17-2017, 02:39 AM   #60
pokerbrat637
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Re: Where is customer support?

UPDATE !!!!!


Global poker has finally resolved the issue by updating my new email which I can contact them through and also have sent me link to change password and finally am back on site.


Took awhile but I'm back on and able to play again.......thanks to nojgib and others for your help !!!
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Old 04-17-2017, 02:49 PM   #61
a dewd
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Re: Where is customer support?

Quote:
Originally Posted by pokerbrat637 View Post
UPDATE !!!!!


Global poker has finally resolved the issue by updating my new email which I can contact them through and also have sent me link to change password and finally am back on site.


Took awhile but I'm back on and able to play again.......thanks to nojgib and others for your help !!!
Well, that was easy. -_-

I don't want to bad mouth them, but sheesh, why so long?
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Old 04-17-2017, 04:15 PM   #62
Jaybear
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Re: Where is customer support?

Quote:
Originally Posted by a dewd View Post
Well, that was easy. -_-

I don't want to bad mouth them, but sheesh, why so long?
New site at least give them credit for resolving the issue.
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Old 04-19-2017, 09:31 AM   #63
pokerbrat637
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Re: Where is customer support?

I totally understand everything isn't gonna run perfectly but when it comes to a simple invalid password issue it shouldn't take a week to resolve it.

Makes ya think if you actually had a real problem how long it would take to resolve lol
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Old 04-21-2017, 12:28 AM   #64
ChrisStunner
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Re: Where is customer support?

I'm on day 2 after my first cash out request. I still have not had any response from them even after composing a new message using gmail and even messaging the rep on twoplus two. Just nothing. I'm not sure if I should continue to play on this site at this point.
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Old 04-21-2017, 09:11 AM   #65
a dewd
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Re: Where is customer support?

I would not worry much about that ChrisStunner. Many players have received the funds. The delay, when it occurs, is usually related to verification being slow.
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Old 04-22-2017, 11:15 PM   #66
xmrbigx
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Join Date: Mar 2008
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Re: Where is customer support?

I have requested my first payout a few days ago and sent in my documents very clearly and no response. I also sent a follow up email to make sure evey thing went theough, no response. Still hopefull but ive been trolling this sub forums for a few days now and havent seen any real updates.
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