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Old 04-15-2017, 08:58 PM   #51
2blackaces81
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Re: Where is customer support?

Got notification 6 hours ago that my documents I sent in were approved already and am able to withdraw funds...turnaround time of what 2 maybe 3 hours? No complaints here....hopefully you all get your situations resolved in a more timely manner.

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Old 04-16-2017, 07:26 AM   #52
pokerbrat637
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Re: Where is customer support?

Ridiculous........no response for over 2 days.......do I just make a new account at this point and you guys can credit my new account with my bankroll from my current account and then close the current account out and I will use the new account I make with the email I can communicate with global with ?

I have been as patient as I could possibly be now.
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Old 04-16-2017, 09:20 AM   #53
a dewd
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Re: Where is customer support?

The issue you could have is it being perceived as a duplicate, same PayPal address.

I don't understand why it takes them so long to get back to people that are trying to play or deposit.
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Old 04-16-2017, 05:02 PM   #54
nojgib
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Re: Where is customer support?

Quote:
Originally Posted by a dewd View Post
The issue you could have is it being perceived as a duplicate, same PayPal address.

I don't understand why it takes them so long to get back to people that are trying to play or deposit.
Pokerbrat637 has cashed out and already has the funds in his account (the email he used to sign up). He has not been able to log into the site for a week now. He has logged in previously and played on his computer, his phone and his iPad so it's not like he has forgotten his password. For whatever reason after his withdrawl it just didn't work and he requested the change not thinking they have never updated his email address since their emails never come through to the one he signed up with. He would receive the emails from support that he made the deposit, just not any replies to his emails which is weird.
He has been emailing for a week from his yahoo account where he can receive responses. It's not like they are not communicating, the responses he is receiving is "be patient". How patient can you possibly be when it takes this long to resolve a SIMPLE problem???????
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Old 04-16-2017, 06:01 PM   #55
GOT TO WINN
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Re: Where is customer support?

They should allow him to create a second account and then merge the two once GP sorts out the issue.

A week is far too long to sort out a Password issue.
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Old 04-16-2017, 08:54 PM   #56
pokerbrat637
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Re: Where is customer support?

Thanks guys for trying to help out and exactly what nojgib said is 100% accurate.........just ridiculous this isn't resolved yet allowing me to play onsite again.......frustrating !!!!
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Old 04-16-2017, 09:14 PM   #57
ItsOnlyChips
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Re: Where is customer support?

this sounds obvious so i assume u have, but have u PMed the reps here. even if thur not monitoring the forums, they will at least get an email notification
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Old 04-16-2017, 09:47 PM   #58
nojgib
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Re: Where is customer support?

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Originally Posted by ItsOnlyChips View Post
this sounds obvious so i assume u have, but have u PMed the reps here. even if thur not monitoring the forums, they will at least get an email notification
He just made 10 posts so he may be able to PM now, but what email is it going to????? I mean, he has emailed support@globalpoker.com so many times this week and nothing has been resolved!
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Old 04-16-2017, 10:22 PM   #59
ItsOnlyChips
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Re: Where is customer support?

it will be the forum email and since they have a few reps here they should each have different emails
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Old 04-17-2017, 02:39 AM   #60
pokerbrat637
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Re: Where is customer support?

UPDATE !!!!!


Global poker has finally resolved the issue by updating my new email which I can contact them through and also have sent me link to change password and finally am back on site.


Took awhile but I'm back on and able to play again.......thanks to nojgib and others for your help !!!
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Old 04-17-2017, 02:49 PM   #61
a dewd
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Re: Where is customer support?

Quote:
Originally Posted by pokerbrat637 View Post
UPDATE !!!!!


Global poker has finally resolved the issue by updating my new email which I can contact them through and also have sent me link to change password and finally am back on site.


Took awhile but I'm back on and able to play again.......thanks to nojgib and others for your help !!!
Well, that was easy. -_-

I don't want to bad mouth them, but sheesh, why so long?
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Old 04-17-2017, 04:15 PM   #62
Jaybear
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Re: Where is customer support?

Quote:
Originally Posted by a dewd View Post
Well, that was easy. -_-

I don't want to bad mouth them, but sheesh, why so long?
New site at least give them credit for resolving the issue.
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Old 04-19-2017, 09:31 AM   #63
pokerbrat637
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Re: Where is customer support?

I totally understand everything isn't gonna run perfectly but when it comes to a simple invalid password issue it shouldn't take a week to resolve it.

Makes ya think if you actually had a real problem how long it would take to resolve lol
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Old 04-21-2017, 12:28 AM   #64
ChrisStunner
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Re: Where is customer support?

I'm on day 2 after my first cash out request. I still have not had any response from them even after composing a new message using gmail and even messaging the rep on twoplus two. Just nothing. I'm not sure if I should continue to play on this site at this point.
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Old 04-21-2017, 09:11 AM   #65
a dewd
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Re: Where is customer support?

I would not worry much about that ChrisStunner. Many players have received the funds. The delay, when it occurs, is usually related to verification being slow.
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Old 04-22-2017, 11:15 PM   #66
xmrbigx
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Re: Where is customer support?

I have requested my first payout a few days ago and sent in my documents very clearly and no response. I also sent a follow up email to make sure evey thing went theough, no response. Still hopefull but ive been trolling this sub forums for a few days now and havent seen any real updates.
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Old 04-26-2017, 03:32 PM   #67
GlobalPokerCSKimbr
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Re: Where is customer support?

Quote:
Originally Posted by a dewd View Post
Well, that was easy. -_-

I don't want to bad mouth them, but sheesh, why so long?
Sorry for the delay lately, guys. We've been overwhelmed lately with e-mails but we're taking this is as a learning opportunity so that we'll be able to provide better customer service.
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Old 04-27-2017, 08:09 AM   #68
Bozo7
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Re: Where is customer support?

Your presence here Kimbr will go a loooong way in helping ease customer uneasiness with a new site. Thank you for the reply.
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Old 04-27-2017, 02:27 PM   #69
GlobalPokerCSKimbr
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Re: Where is customer support?

Quote:
Originally Posted by Bozo7 View Post
Your presence here Kimbr will go a loooong way in helping ease customer uneasiness with a new site. Thank you for the reply.
Thanks, Bozo7. You're too kind.
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Old 06-28-2017, 07:58 PM   #70
PKT RKTZ
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Re: Where is customer support?

Hi Global Poker CSKimbr,

Need help, being accused of having multiple accounts and GP made my account inactive and wont let me verify PayPal for withdrawals.

When I first registered with GP I used my usual email address and username.
After I registered on your site for some reason I never received a confirmation email link to be able to sign in, I waited and waited and never received one.

I attempted to log in repeatedly without success saying that email is already in use or that username is already in use so there was no way for me to log in.

I sent numerous emails to support say I could not log in, had not received confirmation, explained what email and username I used, etc. and never got a response.

I gave up finally and decided to re-register using my Gmail address and a different username since now my regular username was already being used.

Yesterday I sent in my DL and proof of address to verify my account and now Iím being accused of multi accounting and they have decided to make my account inactive.

I have never been able to logon with my first email and username I used and if they would look it would show no activity from me at all cause Iíve never been able to log on using that email.

Itís not like I have any kind of huge amount money in this account, were talking $20 some bucks? Is this for real? You guys canít take the time to verify that only one of these accounts is actually being used? Or delete one of them?

Pissed off and frustrated! Need some help here!
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Old 06-29-2017, 02:15 AM   #71
GlobalPokerCSadmin
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Re: Where is customer support?

Quote:
Originally Posted by PKT RKTZ View Post
Hi Global Poker CSKimbr,

Need help, being accused of having multiple accounts and GP made my account inactive and wont let me verify PayPal for withdrawals.

When I first registered with GP I used my usual email address and username.
After I registered on your site for some reason I never received a confirmation email link to be able to sign in, I waited and waited and never received one.

I attempted to log in repeatedly without success saying that email is already in use or that username is already in use so there was no way for me to log in.

I sent numerous emails to support say I could not log in, had not received confirmation, explained what email and username I used, etc. and never got a response.

I gave up finally and decided to re-register using my Gmail address and a different username since now my regular username was already being used.

Yesterday I sent in my DL and proof of address to verify my account and now Iím being accused of multi accounting and they have decided to make my account inactive.

I have never been able to logon with my first email and username I used and if they would look it would show no activity from me at all cause Iíve never been able to log on using that email.

Itís not like I have any kind of huge amount money in this account, were talking $20 some bucks? Is this for real? You guys canít take the time to verify that only one of these accounts is actually being used? Or delete one of them?

Pissed off and frustrated! Need some help here!
Hello,

Thanks for getting in touch.

Given you are unable to PM (insufficient posts) please just explain what you said above in an email to support@globalpoker.com

Thanks
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Old 06-29-2017, 09:56 AM   #72
Taker101
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Join Date: Dec 2016
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Re: Where is customer support?

What is the 1000 flop weekly counter? Is this some type of rewards thing I've missed?
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Old 06-29-2017, 11:56 PM   #73
GlobalPokerCSadmin
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Join Date: Jan 2017
Posts: 242
Re: Where is customer support?

Quote:
Originally Posted by Taker101 View Post
What is the 1000 flop weekly counter? Is this some type of rewards thing I've missed?
Hi Taker101,

When you are logged into the lobby you will see a whole bunch of challenges down the right hand side of the page. Some of these have different flop requirements and the flop counter is a guide to see how you are going with this.

Let us know if we can assist further.
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Old 06-30-2017, 03:37 PM   #74
PKT RKTZ
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Re: Where is customer support?

Quote:
Originally Posted by GlobalPokerCSadmin View Post
Hello,

Thanks for getting in touch.

Given you are unable to PM (insufficient posts) please just explain what you said above in an email to support@globalpoker.com

Thanks

This is the same automated type response I keep getting with no explanation, no dialog, no response on the letter below! Is there a human I can talk to?

Ephraim Avenir (Global Poker)
Jul 1, 12:19 AM AWST

Thank you for contacting Global Poker Customer Service.

We appreciate the document you submitted and we will keep this for future reference. However, Upon checking our records, we found out that you have multiple Global Poker accounts created under your name.

This clearly violates the game's Terms of Use, item number 4: "Customers are only allowed to register one account with Global Poker. If discovered that multiple accounts have been registered by a customer, VGW reserves the right to terminate all such accounts at its discretion." We would like to advise you that we have deactivated all these accounts.​

Due to the severity of the violation against our Terms of Use, we regret to inform you that we are unable to process any of your present and future cash out requests. All accounts associated under your name and details will remain inactive as well.

We appreciate your understanding regarding this matter.

Regards,
Behati
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Old 06-30-2017, 05:14 PM   #75
PKT RKTZ
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Join Date: Jun 2017
Posts: 3
Re: Where is customer support?

Quote:
Originally Posted by PKT RKTZ View Post
This is the same automated type response I keep getting with no explanation, no dialog, no response on the letter below! Is there a human I can talk to?

Ephraim Avenir (Global Poker)
Jul 1, 12:19 AM AWST

Thank you for contacting Global Poker Customer Service.

We appreciate the document you submitted and we will keep this for future reference. However, Upon checking our records, we found out that you have multiple Global Poker accounts created under your name.

This clearly violates the game's Terms of Use, item number 4: "Customers are only allowed to register one account with Global Poker. If discovered that multiple accounts have been registered by a customer, VGW reserves the right to terminate all such accounts at its discretion." We would like to advise you that we have deactivated all these accounts.​

Due to the severity of the violation against our Terms of Use, we regret to inform you that we are unable to process any of your present and future cash out requests. All accounts associated under your name and details will remain inactive as well.

We appreciate your understanding regarding this matter.

Regards,
Behati


Good news! I guess the squeaky wheel gets the oil!

Got and email today and someone did finally look in to it and realized I had had trouble registering originally and reinstated me again.

Thanks!
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