Quote:
Originally Posted by GlobalPokerCSadmin
Hi mallin,
Our understanding was that all players accounts had been credited and that tournaments have been credited in the way you have described above.
Can you confirm that this has occurred and that your account has been restored.
If not, can you please send us a PM with your username, registered email address and the tournament you are referring to and we will personally follow this up for you.
Thanks
Team Global Poker
Return of Sweepstakes cash question
MY
matthew youngpeter
Reply|
Tue 6/13/2017 12:00 AM
To:
Global Poker (support@globalpoker.com)
In the early hours of 6.12.17 like 2am or so the servers went down and messed stuff up as you know. I was playing in the OWC Daily Gold coin winners challenge $500 Guaranteed. It was down to me and someone else around 1:15 am ET i believe when my opponent went all in for around 60k and i called with around 160k. I won the hand and it said the tourney was ending and the message came up that i had finished in 1st which had a prize of $155.95. I am wondering if i will receive these winnings as i did not stay on to make sure my account was credited because i just went to bed right after i won. I woke up in the morning and hopped on the site and my account was still not credited. Just wondering if you are still work on this and when you think the issue will be resolved.
Credit of funds
MY
matthew youngpeter
Reply|
Wed 6/14/2017 1:01 AM
To:
Global Poker (support@globalpoker.com)
It has been over 24 hours since i submitted an inquiry to the matter of receiving the winnings of the Gold Coins Winners Challenge that started at 10pm ET on 6.11.17. What is going on? I read on 2+2 forum that you believed all tourney places had been paid. Yet we finished that tourney before the site went down and i have yet to receive the payout of the place i finished in. A reply would be greatly appreciated. I just want to know what is going on. The tourney finished and it said i had won 1st place and the payout should have been 155.95 but this amount has not been credited to my account. It is now 72 hours since the incident has occurred and my emails have been ignored for over 24 hours and some longer. Please get back with me.
I have made several email requests to global support and have not received a reply. I am now reaching out on 2+2 where i see someone from global poker responding once and awhile. Please get back with me about this issue.