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Tables closing?

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07-22-2017 , 03:47 PM

RikaKazak

Carpal \'Tunnel

Join Date: Jul 2005 Posts: 9,662

5 of my 6 tables just closed on me (there was even a pop up saying that "sorry but the tables are closing")

Why???

07-22-2017 , 03:55 PM

Big Perm

grinder

Join Date: Nov 2010 Posts: 662

Same here. I suspect some sort or emergency maintenance was needed.

07-22-2017 , 03:57 PM

Stroggos_nz

centurion

Join Date: Jun 2011 Posts: 155

Why did all my (and everyone elses) tables get closed without warning? lost a bit of money from that.

07-22-2017 , 08:09 PM

sactownjoey

adept

Join Date: Jan 2009 Posts: 853

Same here. Then there was a message on the right side of the screen when tables began to open back up: "Item found: Geekatron. Be nice to geeks, you could be folding to one." (my best recollection as to what was said.

07-22-2017 , 08:12 PM

Quiet Lion

centurion

Join Date: Dec 2004 Posts: 142

Ha! You might well think you've been hacked, but that's actually a normal message everyone gets when they play a certain amount on the site. It unlocked the geek avatar for you.

07-23-2017 , 03:45 AM

FlyingTeletubby

newbie

Join Date: May 2017 Posts: 18

Quote:

Originally Posted by Stroggos_nz

Why did all my (and everyone elses) tables get closed without warning? lost a bit of money from that.

All of my tables also closed without warning and my account balance wasn't accurate afterwards. The software missed the last hands being played at most of the tables before it froze. I had won a big pot on one table that never got accounted for when the site came back up.

07-23-2017 , 03:20 PM

RikaKazak

Carpal \'Tunnel

Join Date: Jul 2005 Posts: 9,662

Just happened again, this time only 1 of my 6 tables closed.

What the **** is going on, and why can't support come in this thread and respond? There's 0 reason why a Global rep can't post/read all "10ish" threads per day....it literally takes less then 20 minutes.

07-23-2017 , 04:46 PM

Stroggos_nz

centurion

Join Date: Jun 2011 Posts: 155

just happened to me again 1/9 tables

07-23-2017 , 04:46 PM

RikaKazak

Carpal \'Tunnel

Join Date: Jul 2005 Posts: 9,662

Just happened to me again, 2 of 6.

With the disconnects, tables closing, and lag....I think it's safe to call Global the new Ignition.

07-23-2017 , 05:23 PM

#10

nocluebro

newbie

Join Date: Nov 2013 Posts: 49

This has been happening the last 2 days, what is going on? And what's with all the disconnects? It seems like each hand there's at least 1 player is disconnected.

07-23-2017 , 08:20 PM

#11

GlobalPokerCSadmin

Global Poker Rep

Join Date: Jan 2017 Posts: 381

Hi guys, thanks for sharing this info. Let me have a chat to our back office tech guys and see what information I can find out.

Can you please either do one of the following when having disconnect issues:

1) Send me a PM with the date, time, your username and description of issue
2) Take a screenhot and send via email to support@globalpoker.com.au and put ATT: Tech in the subject line. Please also include the information listed above.

07-24-2017 , 12:53 PM

#12

RikaKazak

Carpal \'Tunnel

Join Date: Jul 2005 Posts: 9,662

YIPPIE! 2 of 5 of my tables just closed on me...AWESOME!!!

07-24-2017 , 01:00 PM

#13

Bozo7

grinder

Join Date: Mar 2015 Posts: 537

4 of my 6 tables just closed on me with the same message grrrr first time playing here in a few weeks too.

07-24-2017 , 06:16 PM

#14

czarcaesar

centurion

Join Date: Sep 2012 Posts: 127

just happened to me on every table.

07-24-2017 , 06:17 PM

#15

sam1chips

adept

Join Date: Aug 2012 Posts: 925

Yeah i just crashed also - it took about 4 or 5 mins for my sweeps $ to be back in my account balance, but it did get put back in

07-24-2017 , 08:18 PM

#16

GlobalPokerCSadmin

Global Poker Rep

Join Date: Jan 2017 Posts: 381

Hey guys,

We are still working on this issue for you.

Can I please ask when you send the information requested above can you please also let us know whether you are opening the tables in new tabs or in new windows?

Thanks

07-24-2017 , 09:00 PM

#17

Deal!

journeyman

Join Date: Feb 2016 Posts: 296

Quote:

Originally Posted by GlobalPokerCSadmin

Im in pro mode, separate window for each table. I had 5 of 6 tables close on me at one time. I kept playing the 6th window for a couple of hours. It then shut down on me also. each window showed the apology msg that "this table has been closed. sorry for the inconvenience"

07-25-2017 , 10:13 AM

#18

Rutledge Smitty

old hand

Join Date: Oct 2009 Posts: 1,415

I'm done playing on this site for the moment as I remember how tilted I got on Ignition when this happened. Not trying to disconnect in a few hundred dollar pot on a consistent basis. Please make an announcement when this issue is fixed and I'll be back to donate. Also playing in pro mode fwiw.

07-25-2017 , 03:17 PM

#19

Stroggos_nz

centurion

Join Date: Jun 2011 Posts: 155

im in pro mode as well

07-26-2017 , 05:36 PM

#20

Bozo7

grinder

Join Date: Mar 2015 Posts: 537

Mine closed on me when I wasn't in Pro mode FYI

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