I am in a similar situation.
An account was opened fraudulently under my facebook page by one of my developmentally disabled clients when he was using the computer, which had all my login info saved for certain sites, sites he was not supposed to be using. I was unaware of this until I attempted to cash out on the account that I opened and received the notice that I had opened two accounts which violates the terms.
I have been emailing back and forth with customer support however feel like it is not going anywhere. I am very upset that my account has been blocked because I really enjoy being able to play hold em legally in my state, on top of potentially losing my winnings. I do not believe I should be punished for the unauthorized use of my computer and accounts. I have never even attempted to open more than one account on any poker sites that I have played on in the past, nor would I in the future.
Kimberly, would you please look into this for me. My email is
jasonwangamp@yahoo.com and my username is "sweetcream"
Thank you