Played first real money tournament yesterday, the 1,500 guarantee. Didnt need to rebuy so I added on at the break, never received the extra 5k in chips but attributed that to the instability with other tournaments cancelling. Looked at my cashier tonight and see that I'm missing 2 bucks......I'll survive but it sucks

Are you sure its not the buy in for the tournament? No money should ever go just missing. Please let us know about this. We will look into it.

I'm positive. I deposited $20 And had a balance of $22 to start the tournament. Entered the tournament for $2.20 And clicked add on which I did not receive. My account right now is $17.80. Have not entered any other games since.

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I also have about $2 that has gone missing. Surprised they have not reached out to me or even responded to 2nd post.

Hmmm. I had high hopes for this site but not so sure anymore.

New site, new glitches

Update if there is or isn't any resolution

Hello, GoodOlKevin! Please see your inbox as we've sent you an email with regards to your account balance. Feel free to get back to us via our customer support's email address should you need further assistance.

Hey, ilikegreen! Please email our customer support at support@globalpoker.com with all the necessary details and surely one of our representatives will gladly get back to you.

Support responded to me. Apparently my 3rd place finish only payed $8.96 even though the lobby stated 3rd place = $11.20. So I guess my problem is solved but I don't know if the lobby info was wrong or if it was right and I was supposed to get payed $11.20. Either way I don't think its anything malicious. Just gotta pay attention to balance/payouts/deposits/withdrawals.

Just received message from globalpokermod stating that I actually tied for 3rd place which is why I got $8.96 instead of the stated $11.20.
I remember the hand I went out on, me and another player got ko'd but the other player had less chips than I did. Correct me if I'm wrong but doesn't that mean I should have gotten 3rd by myself?
thanks

Tied? Never seen that before but suppose it is possible technically. They may have a programming issue that doesn't break it down further than the specific time you were knocked out on the LB.

Weird, never seen that before, interested to hearing Global's response.

I think the situation was final table 4 handed, and 2 players busted on the same hand.

@Global, If they do go out on the same hand, the player who started the hand with more chips is awarded the higher finishing position/payout, it shouldn't be considered a tie for payouts.

lol after reading this i wont be signing up there

You won't sign up because they have chosen not to break ties the way people expect?

And while I say "chosen", it might even be a case of not having thought it through.

He'll I lost 2 bucks and I'm still playing right now

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Hello Kevin Good Day! May we suggest to contact us now via email support@globalpoker.com so I can personally check your account and hand histories. Please use your Global Poker registered email address. I will wait for your email.

Hello GlobalPoker!? Are you there? Can we get a response to this? I mean $2 isn't a lot of money and I'm still playing on your site but if this happens in one of your bigger tournaments somebody is going to be mad. If you're going to keep this as is then at least let your players know that this is how you're going to handle 'ties'. That way we know what to expect and are not confused when it happens.
Thanks

PS - you really should change this 'tie' policy

Just curious, if two short-stacked players had the exact same amount of chips, both go all in with K/K each and lose to a big stack with A/A, does the player closest to the dealer's left get the higher seed? That is how it works in a chopped pot with the extra chip.

Changing or explaining the policy on 'ties' would be helpful. In the future, how does Global handle the payouts if a tournament crashes after the bubble breaks. If you pay 36 seats and for some reason the game crashes with 29 left and is unable to continue, what happens?

The hand held and position relative to the button don't play a factor in mtt finishing position. If both players had the exact same starting stack size, that would be the only true case of a tie.

They should work on a policy for this. Really what they need to do is hire a consultant who's well versed in poker as a number of these little growing pain issues could have been avoided.

As for crashes, while they don't have a policy in print yet on how they will handle it, they already faced the issue on the first day of the PLO tournaments (they crashed at the end of the rebuy period) and they took care of the players affected fairly with a policy of we're going to make it right plus a little extra. If they continue to deal with issues in this manner no one is going to complain about that.

Hi guys. Im waiting on feedback from the techdev on this. It should be if you tie the guy with the most chips going in will get the higher award. I will get you the $2 while I sort this out. Will be in your account in a few minutes.

As for the tournament issues we have had. It was yours truly that have missed a detail in the setup system.

Great!

Just to be clear, so far I love your site. Even though you're brand new your software and customer service are better than sites that have been around for years. Most importantly, it seems to me you have the desire and financial backing to improve and grow all aspects of Global Poker. I am hoping you are able to fulfill your great potential.

i just still need finished verified but i love this site!

Consider it my donation to the site I really wrote this just for you guys to be on the lookout in general for these errors...its the same 2 bucks I got to join it wasn't even mine..not a huge deal but thank you

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About 10 months later. Are you still waiting on that feed back?

Would be nice to get an official word on this. I suspect, as others have suspected in this forum, that this is by design to help the recreational player. I have seen this happen once in the live setting many years ago though, so Global isn't alone when it comes to weird chops like this. I can't remember the chip stacks but deep in a tournament I highly doubt they were dead even, although that is technically possible.