Info:
- Made multiple deposits to my GP account through paypal.
- Lost money (Did not make any money playing)
- Never colluded, played with friends, did anything fraudulent etc.
- Decided it was time to cut my losses, requested a cashout
- Denied, but did not received an email. Checked all spam folders.
- Requested cash out again and sent email to customer service.
- Denied again with the following message (below)
- Each communication with customer service takes about 7 business days
- There is no phone number for customer service.
- My account was terminated and they are keeping my account balance. (About 200$)
Apparently, the line "VGW reserves the right to terminate all such accounts at its discretion" includes keeping the money in your account as well. GL on Global Poker and have fun with those large account balances.



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Customer Service (Global Poker)
May 19, 1:14 PM AWST

Hello Xxxxxx,

Upon checking our records, we found out that you have multiple Global Poker accounts created under your name and/or same IP address. This clearly violates the game's Terms of Use, item number 4: "Customers are only allowed to register one account with Global Poker. If discovered that multiple accounts have been registered by a customer, VGW reserves the right to terminate all such accounts at its discretion." We would like to advise you that we have deactivated all these accounts.

Due to the severity of the violation against our Terms of Use, we regret to inform you that we are unable to process any of your present and future cash out requests. All accounts associated under your name and details will remain inactive as well.

We appreciate your understanding regarding this matter.

Kind regards,
Cassi

Awesome. Thanks Global!!!

WTF OP?

Kudos to Global!

OP your 3rd bullet point is incorrect. You did indeed do something fraudulent when you opened many accounts.

Why would anyone do that? Easy, I've seen it at the tables before myself. To get the free $2 offer over and over again. Newsflash, this is theft and is certainly fraudulent. One day a few months back a friend of mine was playing 4nl and said someone at the table was punting off $2 stacks, laughing at everyone saying it's not their money anyway it's the free $2, they'll be back in a few and sure enough, they'd come back with a similar screen name and repeat the process. My friend asked me how they can get away with that and I told him they can't, Global will ban them eventually and if they should run up some wins and want to cash out, they'll never see a penny of it because what they're doing is not only a violation of the TOS it's fraud.

OP I don't know if this is what you did or not, you say you deposited multiple times. If that's true though then why would you create multiple new accounts? To what end? Any account balance you obtained fraudulently isn't actually "your balance" so it's an important question.

So he created 2 accounts did he deposit on both? If so they should atleast refund his deposit being he cant witndraw his winning or play play seems fair. But this aite is not fair its a illusion FAKE POKER!! I closed my first account a month ago when i first joined the site. Then threw following the forums saw maybe site was getting better with dealing with customers i was wrong. Oh yea tbat 2.00$ i made sure to donk it off on a hand i had as a 10 high, i didnt even want it.
Anyway long story short, try to cash 400.00 get a run around. Site is easy money if you think you will evetually cashout. So isnt ****ing a dirty hooker, then you dick falls off

Obviously most of these ppl complaining have never been around online poker. Rule #1 is never make two accounts.

Where did I say I have multiple accounts?

Are you just assuming this brand new company that cannot even keep its own 48 hour SLA is conducting actual investigations before jumping to conclusions and keeping your money?

I have one account with one PayPal account linked to it.

Kudos to your assumptions!

I am sorry you experienced people dumping their free 2$ "Sweeps Cash" at the table. You have to understand that this company absolutely knew this strategy would be an issue, and decided to use it to promote their site anyway. They let people make an account with a simple email address. Why not request all these verification documents when you SIGN UP? Because they dont care about the quality of your play, they just care about site traffic.

Your assumptions are incorrect:
- You are assuming that I made multiple accounts.
- You are assuming that I ran up a win on 2$. I didn't, I deposited over 500$ and am looking to cash withdraw 200$
- I played at tables that took rake, GP made their money off me, now they want to keep the rest.

I would say thanks but I didn't actually make any assumptions. At least not the ones you think I am. But ok, I'll entertain this.

No, I'm not assuming that. I'm stating that as fact, which came from the evidence you posted, the email from Global.

Now I guess in a sense I am assuming that Global has got this right. But I think it's a reasonably safe assumption since A) they have access to all the data, and B) you don't deny it. Since this is the sole basis for them not cashing you out, if you didn't make multiple accounts you would be screaming it from the rooftops that it's not true.

No, I never said that. I said the most common reason people make many accounts is to fraudulently abuse the promo. What I said about you specifically was:

You say that's not what you did, which is good. That still begs the question why did you open multiple accounts? Each new account gets the free $2. Oh and your defense is to essentially blame Global for this saying "they absolutely knew this strategy would be an issue". To that I would say, of course they did (or should have), any time you give out some free money, there are people who will try to take advantage and abuse it. Simply because it's possible to defraud the promo by doing this does not excuse people violating the TOS by making many accounts.

Again, no assumption made here, you said this in your OP, you made multiple deposits and lost money at the tables. I guess I did assume we were talking about sweeps cash and not gold coins, otherwise this was the greatest level of all time and I will tip my cap to you.

In one sentence you say you aren't making an assumption that multiple accounts were made, then the next line saying you did make a "reasonable" assumption.

You know that more than one person can be on an IP address right? Some apartment communities can all have the same IP. Also, IP's are spoofable and account information is hackable as well.

If you have 100K on an account and your friend comes over with his laptop and plays on your wifi, would you let this company keep your money or nah?

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Actually, I did deny multiple accounts. Read the thread.

"Where did I say I have multiple accounts?
Are you just assuming this brand new company that cannot even keep its own 48 hour SLA is conducting actual investigations before jumping to conclusions and keeping your money?
I have one account with one PayPal account linked to it."


-----------

The TOS notates that it will cancel your account. I'm fine if this company doesn't want my business, that's on them. But, just like any financial account, they close it and RETURN YOUR BALANCE TO YOU, not keep it.

Sht, even when you get fired from a job, they pay you your vacation balance.

If you think its okay for a company to keep your money because they "think" you created multiple accounts on their website, then you are just being dillusional.

On top of ALL THAT. I know of multiple people on this board that had multiple accounts AND got their money returned.

That's a far different situation from what they are saying you did. If your friend came over with his laptop and played from your wifi, it would flag the IP, they would have asked your friend to verify identity, and paid you, and we would all be spared this thread.

I read the thread. I didn't read this post as denying multiple accounts, but you're right, the bolded sentence does that, all be it in about as passive a way as possible. Interesting thing about statement analysis. Innocent people tend to declare their innocence vehemently, while guilty people have a hard time doing so. Case in point, your bolded sentence is your only denial, but it isn't actually a denial of multiple accounts. You chose your words carefully. The statement I have one account with one paypal account linked to it can be a true statement even if you had multiple accounts. I have another account with another paypal account linked to it too, and so on.

I'm not trying to be a stickler, just saying your denial of having made multiple accounts isn't convincing. All that being said, I hope it's true that you have only 1 account and the other accounts they are associating with you are really your friends or something, because if you have the truth on your side then you will be able to prove it and get your 1 account released and your funds withdrawn. I'm sincere, I really do hope you're being honest and didn't do anything wrong, against the TOS, or fraudulent.

Not only do I not think that would be ok, it's also not what they do. Especially global with all the regulatory oversight they are subject to. They will have pretty compelling evidence before confiscating your balance. If there was doubt I don't think they would do so.


You can continue to go on all you want, but it's not me or the rest of 2+2 you have to convince, it's Global, that those accounts they've flagged to you aren't yours. If they truly aren't, you should be able to, and I wish you gods speed in getting it resolved favorably.

They did keep confiscate my account balance. Closing an account is one thing, but i have NEVER heard of a company keeping someone's balance for themselves. They did not earn this money and do not deserve it.

Here is the type of response you will get if they ever decide you have made multiple accounts and they want to keep your cash:

------------------------------------------------------------------------

"Hi,

Thank you for response.

It is stated on the Terms of Use #10: When an account is suspended or closed by VGW for any reason, we reserve the right to close any future accounts that may be registered by the same person and void/cancel all Sweepstakes entries and transaction with such accounts.

As stated on the above, we will not be able to approve any cashout requests.

Lastly, the decision in your account is final and our position will not change even if you attempt to contact us continually.

If you have any other concerns or inquiries, please don't hesitate to contact us.

Regards,
Allen"

-----------------------------------------------------------------
From 2+2 Private Messaging.

Original Response from Kimber:
5-21-17 Kimber - I'll have to discuss this with the one who handled your account.

Re: Cashout Issue - User: Wakeupdog
Quote: Originally Posted by Wakeupdog

Wakeupdog: Can I get an update on this? Have you kept other customers balance when closing their accounts?

5-26-17 Kimber: Just the ones that we get caught violating our terms of use. =)

------------------------------------------------------------------

I waited 5 days for a response and this is the response i get? Not even any information about the case?

If you think this type of customer service is professional or acceptable (putting a smiley face after basically saying "F*ck off"), then enjoy your time with Global Poker.

If their TOS wants to cancel the transactions, thats fine, but cancel ALL transactions including any deposits. Again, no where in the TOS does it say that global poker reserves the right to confiscate any remaining funds in your account. I would never had made any deposits on a site that said that.

Ill be cancelling through PayPal.

Didn't you create 2 accounts though?

And if so where those two logged on at the same time at any given time. I"ve see posters post warning about them having multiple accounts but are giving a chance to fix it. I"ve seen posters that have showed up on the same ip adress, and they request id and verification from parties wheather you know them or not.
Dont know where they draw the line here and just take your funds more information on the findings of said accounts would probably be benificial in getting the poker community behind you. As of right now i feel its not right.

Because Global Poker says it does not mean it's true. I have been trying to get money out of this site for three weeks. I have come to believe they pay some folks and not others as they await their eventual fail. They act like they're protecting somebody. I submitted verification five - count 'em - five times. They have responded to two of my eight emails since I tried to withdraw some winnings. Each time they say I need to submit account verification. Each time I reply WITH verification. THESE PEOPLE WILL EVENTUALLY STEAL YOUR MONEY.

This is how they roll. Incompetent or evil? I'm guessing both.

This worries me alot being i have 2 accounts, because in the beggining customer service was so poor. I felt i would never be able to cashout went on a tirade and donk my bankroll off. Which i spent multiple long off daysdoing, and requested a self-exclusion in turn a over a week later i get a email your account has been closed. Ok so i open another one after some time after seeing good feedback in the forums.
I too got multiple emails requesting documents which i was happy to ablige by each time. Then get another one saying we need to see the company logo in the picture which i do. So now waiting game begins, im think why was i stupid again? Btw that free $2.00 i made sure to donk off first hand with 10 2os on a high card board. I never liked bonuses and always declined due to rake req. and stipulations and you should have the option to do so here.
But anyway after bleeding my bankroll dry about 900.00 cause i felt like i was becoming addicted to a site that reminds me so much of fullflush i get the email saying im verified and these documents will be saved for future cashouts, wasnt hard to win here but whats the point when you cant wrep the benifits of your labor. Again i ask for my account to be suspended i didnt give any lenth of time. i was having a problem with pay pay security that was cleared up in 24hrs but it added to the stress.
Now here it is closed again, i did ask to reactivate no response yet but maybe for the better given some of these horror stories.

I mean honestly you guys creating multiple accounts did this to yourself. Clearly a breach of TOC and you are leaving it up to the site to decide. Whatever they decide you have to live with for breaking the rules.

Even I agree with Smitty on this one. Guess hell is freezing over.

It's not hard. Don't make multiple accounts and you won't have these problems.