Quote:
Originally Posted by futurized
i got my money plus like extra 6 bucks... your costumer service is very poor and giving someone few extra dollars for waiting 2 days for there winnings and emailing them like you did them a favor is bad idea as well...
That is lousy your experience was poor with the rep. That said, just a few months ago, people would have slept on hot coals to get 2 day payouts. Global is not perfect, but they are trying. I would suggest giving them constructive criticism so they can work on real problems.
I.E.
Your customer service rep said the following,"blah blah blah" but the expectation that was set was missed for the following reasons:
A. Reasonable point
B. Reasonable point
C. Reasonable point
Framing things up like this will help keep this from turning into a whine fest that Global will just end up having to ignore.
I don't mind telling them they made a mistake, but I think we should do it in a way where they know what to fix.
See ya at the tables!