TL;DR Global Poker allows me to deposit money without any concern but as soon as I try to cash out they come up with excuses to not pay and close my account based on rules that aren't clearly defined.

Anyways just wanted to share my story about how Global Poker closed my account and refuses to give me legitimate winnings. The catch is I made multiple accounts on the site with different names/fake people EDIT: if you think multi-accounting deserves the harshest punishment possible, stop reaing here. However, the only account I ever deposited on was the main account and the other subsequent accounts were used to play with the 2$ free cash they give you because I am not very rich and wanted to play.

First of all, I would like to admit I was multi-accounting. There's no denying it. I violated Rule 4 on their site: Customers are only allowed to register one account with Global Poker. If discovered that multiple accounts have been registered by a customer, VGW reserves the right to terminate all such accounts at its discretion.

However, what does termination mean? Seizing all the funds and closing the accounts I guess -- and without very much explanation.

Look at policy 23 taken from their website: Should a dispute arise, you and VGW will try and resolve the issue based on the records in the transmission log database.

^ this is a complete load of BS. I am the only one trying to resolve this issue while they sent me an Email Bot to "resolve" my issues.

I'm not going to rant over a whole 100$ cashout because it's not worth my time in the end but there's something that's not right. I deposited quite a few times and I feel I don't deserve an instant-ban with any explanation (or do I?)

Anyways, I can post screen shots or proof or whatever of the whole situation but I know 2p2 probably won't have my back on this one just wanted to share my story. Here are the emails that went through after I tried to cashout 100$.


Ash (Global Poker)
Jun 24, 4:24 AM AWST

Dear MULTI-ACCOUNT USER (ME),

Thank you for contacting Global Poker Customer Service Support.

We have performed a routine check on your account and we noticed that our system traced another users from your play location. To clear this matter, please have them submit their verification document using their Global Poker account's registered email for confirmation:

Markee Maroo
Nomada Martinez
Mannu Gomez
Montana Burns

As we are unable to see who the person behind the computer is, we can only base our facts on the data recorded by the system. Should these individuals be proven to be different person than you are, then we will consider this in reviewing your Cash Out request further. We hope you understand where we are coming from as this is for your account security and ownership as well and it is not that we cannot or do not want to pay valid winnings, but we are taking measures against fraud and breaking the game's Terms of Use.

As always, we expect your full cooperation with us.

Kind Regards,
Ash

My response:


All of the accounts are mine. I didn't know you could not multi-account on this site. I obviously did not read the Terms of Use.

But here's the question I have: Why would you allow me to deposit when you will not allow me to cash out during a legitimate win? Also, why would you allow a user on the same IP address to make multiple accounts?

So in other words, I could have kept depositing and paying rake and losing and nothing would have been said or done but as soon as I win and attempt to cash out then you hit me with the full terms of agreement...got it...

Well, we can try to resolve this person to company which is probably the best way to do it but what do I know right? I'm just trying to cash out the 99$ I fairly won today after depositing $20 and you can check all hand histories leading up to that game/1 table I was on. It was a 10cent/20cent blind POT LIMIT OMAHA game for the record. All on one table.

Sorry if I come on as seeming angry or annoyed but I did not think this was going to happen.

Based on your guys' Terms of Agreement you have all right to seize the money/close my account but if you would like to work something out just let me know...I'll be here.

Regards, Robert aka the Multi-account user

After this, my account was shutdown and banned.

The end.

Translation: I don't have much money and they're a big company with lots of money so I figured it would be OK to commit fraud to steal $2 from them multiple times.

Yeah, that's what I would expect.

But there is nothing to dispute here. You stole money from them, they caught you, and confiscated your funds, as permitted by their T&Cs, and common sense.

Right, because common sense didn't tell you that they'd be cool with you creating account after account with fake names to take another $2. And another $2. And another $2. Who can blame you for thinking this wasn't an incentive for new players to the site, but money just there for the taking for anyone who felt like using fake names to do so? Yeah, no way you should have suspected that you might be doing something wrong.

^ this is the exact response I expected...like I said just wanted to share a story. No hard feelings anywhere since I knew I was in the wrong but just wanted to see if I could get a representative from the actual site to respond to give me more clarity on why I was wrong and should be punished.

The problem you will have is that it is basically a theft, albeit a small one in $2 increments. The underlying issue to the poker community is the integrity of a site. You are one of many that has done this. It may seem like a very minor issue due to denominational amount, but take into account that there was like many more people that did the same. If they allow one person to get away with it, then every other player can make the "why can't I, he did" argument.

The reality is, had you gone to them upfront and mentioned it, then you would be in a much stronger position. Instead, it can only seem that you recognized your actions only because you were caught. This has been an issue on the site and discussed in other areas of this sub-forum. By taking their free $2 entry repeatedly in different accounts, you basically are freerolling with unlimited entries. That isn't fair to the rest of the playing community or the network itself.

Exactly.

OP, I'm not trying to be a prick, but a dewd has highlighted the main problem. If Global just says "naughty, naughty, we're closing your account, and the check is in the mail", then they're just opening themselves up to every scammer doing this. Whether you had bad intentions or not, they can't know (and neither can we), and so there needs to be some disincentive to this behaviour.

Thanks for the clarity. I realized what I have done now is definitely not the right thing to have done in the situation. And Yes, did I play with the 2$ on the free accounts. Yes I did. and I lost them each time on each account. However, it was never my intention to harm the site or create havoc in any way. I was money hungry and I saw a way to be able to play illegitimately by opening up the 4 other accounts. Shame on me :{ I deserve this. THanks for taking the time to read and respond it makes way more sense now.

Ah Bobo thanks for explaining to me and taking the time to read the thread. I don't care what anyone says you are a 2p2 legend in my book. You do your job and you do it well so kudos to you.

Aside from that, I got what was coming to me and thankfully it wasn't a life-changing amount I was trying to cash out or something -- just a bill.
Now that I'm working again, all of this behavior of me making these accounts just shows how degenerate I can be in nature I guess...lesson learned. Have a great morning everyone

Thanks global

You should have titled this thread as "I ****ed up. Funds Seized.."

At a glance in the forum the titled eludes to the OP being scammed by Global when in fact it was the other way around.

Plus lets be honest. If you had won a big tourney or something with one of your alternate accounts you would have tried to withdraw those funds.

I am glad you got banned and funds seized, I mean if you really just wanted to play you could have used the gold coins.

I'm sure it says in their terms and conditions which you agreed to before gaining access to their site, that if you do something like you did, then any funds you have with them are forfeit. They don't owe you any explanation.

Don't **** around when it comes to money.

where does it say I was scammed by global? I don't understand what you're trying to say sorry

Good job global! Thanks for showing us they are taking multi accounting seriously OP

You can always charge back your original deposit with Paypal.

loled that op cried foul

Good job global poker.

+1

Hopefully you are banned for life.

I guess I can respect your openness with the issue, even if caught red handed so to speak. Hopefully you can learn from this mistake. Global is a good site, and if you look hard enough (You dont actually have to look very hard), you can see multiple ways to earn $ with very minimal investments. Gold coin challenges and freerolls. Although I suspect you will not be returning to GP.

Best of luck in the future.

LOL! That'll teach them a lesson for using PayPal. Their account would automatically be locked up until the dispute is handled. All the funds would be locked also and probably get their account banned and funds confiscated.

I'm glad you got caught and they kept the money.

I wonder what GP does with seized funds.

A thief complains about the consequences of being a petty thief. Thanks Global!

Redistribute it $2 at a time to the multi-accounters who haven't been caught yet.

I can see a chip dumping ring starting soon from 3rd world countries.