***Prize Redemption/Account Verification thread*** - Page 106 - Global Poker -- Two Plus Two Poker Forums

Requested cash out Jul. 6, sent in ID Verification. Have not received response yet, as of Jul. 10.

Cancelled previous request and sent more ID Verification documents, in case originals where not sufficient. Jul. 10

Will update.

Cashed out 2 times before with no hassles. This is the first time with the new banking system.

07-10-2018 , 07:55 PM

#2628

Digimon

stranger

Join Date: Jul 2018 Posts: 1

Didn’t realize that when u deposit $750 that you only receive gold coins rather than the sweeps $.. I contacted support two days ago received email today that they would be fixing the issue and crediting my account with the $750, but have yet to do so.. I was wondering if u could help me out globalpoker_joey.. For some reasons I can’t send you a direct message

07-11-2018 , 12:20 AM

#2629

RalphWaldoEmerson

Pooh-Bah

Join Date: Sep 2014 Posts: 5,963

account verification completed <24 hours after submitting docs

07-11-2018 , 02:01 AM

#2630

The Apex

Pooh-Bah

Join Date: Nov 2011 Posts: 3,603

Req 7/8
App 7/9
Rec 7/11

Req 7/9
App 7/11

07-11-2018 , 05:34 AM

#2631

GlobalPokerCSKimbr

Global Poker Rep

Join Date: Jan 2017 Posts: 1,126

Quote:

Originally Posted by n3kt

Have requested a cashout on July 3rd and submitted documents to verify my account again. Haven't heard anything back.

Username: n3kt

I will look into this and get back to you. Apologies for the delay.

07-11-2018 , 05:42 AM

#2632

GlobalPokerCSKimbr

Global Poker Rep

Join Date: Jan 2017 Posts: 1,126

Quote:

Originally Posted by batjoker

Quote:
Originally Posted by batjoker View Post
I have a cashout that says its been paid on June 21st, i e-mailed them it said it would paid on June 27, after I gave all of my bank details. Nothing in my bank account, same deal, they forwarded it to payment services, any help?
Can you provide your Global Poker username so that I can check the status of your latest request. Thanks.

VABORIS, thank you

I can't send you a PM but just to confirm, can you check with your bank if the routing number you provided is for ACH and not for wire transfer.

Please create a support ticket via https://goo.gl/hqQEwv if you need to have this changed. Let me know as soon as you do. Hopefully, you have found this helpful.

07-11-2018 , 05:47 AM

#2633

GlobalPokerCSKimbr

Global Poker Rep

Join Date: Jan 2017 Posts: 1,126

Quote:

Originally Posted by Digimon

May I know your Global Poker username or the Zendesk ticket id so I can further assist you? Thanks.

07-11-2018 , 06:15 AM

#2634

batjoker

stranger

Join Date: Dec 2011 Posts: 11

Quote:

Originally Posted by GlobalPokerCSKimbr

Yes, it was the wrong routing number, I submitted a request and included the right ACH number, is there anything else I should do?

Thanks

07-11-2018 , 07:18 AM

#2635

marauder22

stranger

Join Date: Oct 2010 Posts: 12

Requested a cash out on June 28th, approved June 29th and I'm still waiting on the funds to hit.

Screen name: Tuff_Fish

07-11-2018 , 09:57 AM

#2636

zimmer879

journeyman

Join Date: May 2004 Posts: 319

GlobalPokerCSKimbr,

I've had the same problem in that I initially gave the wire router # instead of ACH. Since then Zendesk has been no help. I pm'ed you on 7/7 with my info. Please fix this.

07-11-2018 , 10:11 AM

#2637

glutenfree

old hand

Join Date: Sep 2005 Posts: 1,766

Quote:

Originally Posted by glutenfree

1st WP Request 7/5 AM
Submitted docs 7/5 AM
Verified and withdraw approved 7/5 PM
Money received in bank ????

Received 7/11.

07-11-2018 , 11:03 AM

#2638

aumni

grinder

Join Date: Sep 2012 Posts: 523

Quote:

Originally Posted by aumni

Hi everyone,

I have just submitted my first non PayPal withdraw. I'm wondering if others have been able to get money off Global since PayPal option ceased. What was your experience? Were you able to withdraw and if so how long did your withdraw take?

I'm pretty skeptical and worried that money may just be stuck. Will update this thread as my withdraw gets processed too.

Received about 10 days after initial request.

07-11-2018 , 11:30 AM

#2639

Jmas8310

journeyman

Join Date: Sep 2011 Posts: 381

I just got an email from support saying my payouts have been processed and to speak with my bank.

I have nothing in my account. I believe they are still sending the money to the wrong wire number and not the ACH. I dont think any of my information has been corrected and money retrieved to be sent correctly.

This is highly frustrating , Im nearing one month for my one payout here and 10 days on the other...

07-11-2018 , 11:50 AM

#2640

SodaPop41

newbie

Join Date: Jun 2018 Posts: 18

Finally received my money!!! Can confirm the issue was a mismatched GP and bank name.
Req and approved 7/6
In bank 7/11

07-11-2018 , 12:42 PM

#2641

TheINTL

newbie

Join Date: Jul 2018 Posts: 19

Quote:

Originally Posted by TheINTL

Both transaction are showing up as paid on my account but I still haven't received either of my cashouts in my Bank account yet.

Please check into this.

Thanks

Still nothing, got a PM saying the funds will be in early this week. I had no issues with Paypal but this is taking longer than 2 weeks. Please fix this Joey/kimber

07-11-2018 , 05:44 PM

#2642

Kodak66

stranger

Join Date: Jun 2018 Posts: 4

Hello I have had a cashout since June 14th and another one a week ago that haven't been paid. I gave them the Wire routing number instead of the ACH at first but have since gave them the right one can you please check if they updated the routing number to the ACH one. They just keep telling me to wait 5 business days and nothing is being done.

07-11-2018 , 07:16 PM

#2643

Jmas8310

journeyman

Join Date: Sep 2011 Posts: 381

kodak66 , Im in the same boat as you. Ive sent multiple emails with my correct ACH number. I have 7700 in limbo , I dont know why my situation hasn't been escalated . ive played a lot of hands and paid a lot of rake on this site...

They keep telling me to contact my bank but I dont even think they have sent the money to the correct ACH number.

Its been almost a month , anyone have any advice on my recourse ?

I refuse to play a single more until I get paid , this is beyond ridiculous at this point. Im very understanding but its been almost a month now and I keep getting the same generic emails from support.

07-11-2018 , 08:35 PM

#2644

Future Pro

old hand

Join Date: Jan 2008 Posts: 1,511

Quote:

Originally Posted by Future Pro

Request approved at 4:19am today.

Money received in my bank account this morning.

07-11-2018 , 10:49 PM

#2645

GlobalPoker_Joey

Deactivated Support Account

Join Date: Jul 2017 Posts: 385

Quote:

Originally Posted by Jmas8310

Hey mate,

Sorry about the delay. Just sent you a PM

07-11-2018 , 10:49 PM

#2646

GlobalPoker_Joey

Deactivated Support Account

Join Date: Jul 2017 Posts: 385

Quote:

Originally Posted by TheINTL

Still nothing, got a PM saying the funds will be in early this week. I had no issues with Paypal but this is taking longer than 2 weeks. Please fix this Joey/kimber

Hello,

Just sent you a PM - we will look into this for you

07-12-2018 , 02:01 AM

#2647

The Apex

Pooh-Bah

Join Date: Nov 2011 Posts: 3,603

Req 7/9
App 7/11
Rec 7/12

Pretty impressed with worldpay so far. Outside of the initial cashout taking longer with having to verify info again its been lightning fast for me.

Last edited by The Apex; 07-12-2018 at 02:07 AM.

07-12-2018 , 02:43 AM

#2648

The_Chief

newbie

Join Date: May 2013 Posts: 20

Kimbr and Joey I’ve private messaged you both.

I’ve had an approved cashout for over 1 week now that is still yet to be paid with no explanation. Please look into it and follow up by private message. Zen Desk has been 0 help for me.