can you please look into my cash out for me?

user SneakerheadPhil, documents where approved in minutes but my cash out has been pending for a couple days still

Kimber please help, again. This is user onlyadonkey. We has an issue with a cashout a couple of weeks back that was held up because my wife started an account.

You resolved it very quickly and processed the cashout and thanks for that.

Sadly, after another good week of grinding and I go to cash out and Nick sends me this:

Hello Tj,

Congratulations. Your Cash Out Request for $2,000.00 has been APPROVED!

Cash out will be paid within 24 hrs or 1 business day. Please check your email and PayPal account every now and then for updates.

We would like to inform you that we have seen multiple accounts in Global Poker that is also under your name. As one time courtesy, we will still allow you to play however, further creation of additional account will result to permanent deactivation of all your accounts together with all its winnings . This is clearly stated in our Terms of Use, item number 4: "Customers are only allowed to register one account with Global Poker. If discovered that multiple accounts have been registered by a customer, VGW reserves the right to terminate all such accounts at its discretion."

We hope for your full understanding on this matter.

Sincerely,
Nick

I send him back this reply:

Nick,

I do not have multiple accounts. I already cleared this issue with Kimber. I brought it up on 2 plus 2 and she handled it very quickly and said all is good on the matter.

My wife started an account, didn't like the name, then started another. She had no idea this was bad until I told her. This has nothing to do with me and she has cleared the issue. She contacted customer support and her second account has been deleted. Now she only has one. Plus, she has never played at the same tables as me. She has only played for tiny stakes with the free 2 dollar deposit. This has also been checked and cleared.

Please respond, contact Kimber and let me know in writing that this issue is indeed resolved. I have been playing on the site a lot and I want to make sure that my cash outs are going to be honored. Otherwise I will again have to take the issue to 2 plus 2 and deal with it publicly, but I hope you respond and handle clear this issue up once and for all.

Thanks,

onlyadonkey

Then I quickly got this email from Victoria at Global:

Hello TJ,

Thank you for contacting Global Poker Customer Service Team.

We appreciate your interest in our site TJ and congratulations on your recent cash-out. Kindly disregard the last email from Nick since your previous concern has been resolved.

Have a nice weekend!

Best Regards,
Victoria

So I log on to play today thinking all is good for a poker filled weekend. I'm imagining stacking fish with set over aces and bluffing rivers. It's Friday and I play over the weekends. But I can't log in! MY ACCOUNT SAYS THAT IT HAS BEEN BLOCKED. What's going on? The last cashout for 2k says that it processed but it still hasn't appeared in my Paypal account. It's been over 5 days and now I can't even log on to the site!

As I said earlier I have a broken leg and I've been putting a lot of time on the site and I'm relying on that money for bills. I thought we had this sorted out. My wife has never played at the same tables as me. She has only played at micro stakes with her free deposit and I sent in documentation on her.

Kimber please help resolve this. There must be some way to communicate to the others at Global who process cashouts that my account is clear and in good standing. I should not have to go through this process every time I try to cash out on Global.

Sincerely,

onlyadonkey

waiting on a cash out approval almost 48 hours now, whats the deal?

I am in the same boat. I requested a cash out on 5/24 and it is still pending approval. My account is already verified and I have cashed out once so I'm not sure what the hold up is.

Same here. It's been just over 64 hrs for me. Email says five days, but my second cash out took less than 24 hrs.

Yep same here. Taking longer than before. The email said 5 days. So I wonder if that's the new turnaround time. Last one was approved and paid in about 30 hours.

Well it was just approved. So now waiting on paypal.

You can take your time on these gamecock fans, tigers rule 😎

Hi Global poker support- will you expedite my cashout, it's still pending approval. Screen name is bcb111, thank you.

Please provide your Global Poker username so I can check the current status of your cash out request.

This was already approved. We apologize for the delay. Cheers!

You're very much welcome.

As I've checked, your latest cash out request has already been approved.

We're glad you feel that way.

Not exactly. What happened was the first rep who handled your account forgot to update it which is the reason why you still received another email requesting for your docs. He's new and he'll surely get the hang of it soon. We apologize for this and we thank you for sending the documents in both occasions.

As I've checked, your latest cash out request has already been approved.

Can you provide your GP username so I can check the status of your latest cash out request?

As I have checked, this has already been approved.

Just wanted to thank u again Kimbr for getting my cashout approved so quickly! Its greatly appreciated.

Sent from my VS987 using Tapatalk

Sorry about that. I just removed the sanctions on your account.

I think this has already been resolved.

It's RocknessMonster, but it's been approved I do have another pending though (maybe for 10 whole minutes!)

Thank you guys for everything.

I just did. Last one for the day. See you again tomorrow.

Hello Global rep, could you please check on my cash out status? It's been 2.5 days now. I sent you a PM the other day with my screen name. Thank you!

same status here waiting on approval. Please help Global support !! Thank you