It says registering endlessly. Seems like one game a night is an issue lately.

Looks like it's not going to run. Awesome

I see they are still having a few issues with their software

This never ran. Hope they refund our buy ins quickly.

I got an email apologizing and refunding me $5 on a $2 buy in.

Yep they took care of me on this one too. Props to Global on this.

Now if the other pending issues could get handled....

Like answering PMs.....

Hi a dewd. I'm sorry if you feel that way. We at Global Poker aims to attend to the queries of our customers as fast as we can. And since we are prioritizing queries via email, we highly suggest that you send us one next time to get an immediate answer for your inquiry. Thank you.

Well, it was an ongoing conversation via PMs here, how do I translate that to a generic email to 'support'? I did finally hear late last night. I get that you need to prioritize things, 100%. You started out here with a bang and then everyone disappeared. A thread letting everyone know upfront the delay in responding here puts everyone at ease. Your US client base is fairly jaded from the online poker issues.

For the record, I support Global and play here. I've sent a dozen or more friends over and they all deposited and play, too. Two are honing up their 'rebuy' skills on your site. Couple people asked me questions re some issues they were having and it makes them nervous when there is no reply, nothing personal. I play here pretty much daily and enjoy it overall.

We perfectly understand your point, a dewd. We would surely have the same sentiments if we're on our players' shoe. And giving excuses won't cover up the fact that we've missed informing our players through this mode of communication that we are prioritizing things. Your feedback is greatly appreciated and will help us to be better.

I'm in the same boat as a dewd, I was asked by the admin account to reach out to him here for compensation from your 1K counter mistake and then that account hasn't bothered to respond to my PM. I know that account has logged in as it's posted here after my PM was sent.

Here's a link to that thread for your reference:
http://forumserver.twoplustwo.com/25...pport-1658532/

I get that you are flooded with support emails given the issues you've had with rebuys and addons during this series, canceled games, and a significant % of your players can't even deposit due to an HTTP 500 network error on your side that your tech team has no idea how to fix. But you've chosen to have a presence here with a sub forum and started it off with a great response time... to now make a decision to blow this forum off, sorry "prioritize emails" for days at a time, isn't great. Sorry if that's harsh but I'm feeling blown off and I hear that in other posts here as well. Maybe you need a representative here who's dedicated to this forum first as their top priority. When issues happen that cause a flood of emails, everyone else can be diverted to email first but this one person stays here first. If you only have 1 CS staff working at a time then that's a staffing issue. I would think that's fine sometimes but you should always have more at the ready during critical times (like a big promotional series, or a new version release, in case there's any issues or queries).

Sorry to ramble on a bit, but I'm not happy... I lost 500+ hands on the 1K counter for last week because it reset after the first day and was told I would be compensated for that, then completely blown off. I still can not deposit and support through email keeps giving me the same work around attempts that don't work and that imply the problem is on my end, and there's no sense of urgency to get this actually looked at by the tech department even though it seems like a network error on your side not recognizing I'm logged in to Global Poker when I deposit, even though I clearly am as I have to launch the deposit from with in the client while logged in. Email support just keeps telling me "this could be caused by me timing out during the deposit process (lmao the process takes all of 10 seconds), log out of Global, clear cookies and cache, try a different browser, try my mobile device," etc etc I've done all that and it's all been wasted time it doesn't work.

I know all this is frustrating for you too as a CS team, but we need some follow up. Especially when a rep says PM me your screen name and I'll compensate you for your lost hands as the counter resetting after 1 day was a mistake, then follow up and actually do it.

The very name of the error, '500 Internal Server Error', means it is not the end users issue. Sometimes you can clear the issue with clearing cookies, changing browser or device, but it is a temporary fix. There were only two of the people I referred that had this problem.

The issue Global may be having is if they license the software. They probably cannot pull up the logs themselves. There would be a suffix attached somewhere, such as a 500.19 that helps them to further troubleshoot it. I'm not really very knowledgeable about this stuff, just had it happen to a company of mine.

The only issue in the 500 Server Error message is when they fix the faulted script, there is the possibility that all those 'enter' clicks are retained and the order goes through every time the enter button was clicked. It is not totally uncommon for that to occur when the issue is in the "shopping cart" of the coding. We had someone pay for a program three times.

If Global is really inundated with emails and things, they might want to assign someone as a moderator here, (not me), that can send them a daily log, so to speak, of any issues. then the home team can attend to them at once and keep a daily communication with forum readers.

This is a good idea and if the home team were to touch in here on issues once a day that would be quite sufficient imo. It still doesn't address when people PM a rep, but it's a start.