Hi all, i'm Giuseppe Manzone
I am writing this article to warn by the Shuffletech (www.shuffletech.com). I do not know how he worked before, but I can tell you what happened to me hoping to help those who want to buy their product. everything is documented for those who want to read all the emails that occurred between me and Mr. Rich Schultz.
the first week of December of 2013 I bought 7 schuffle the shuffle tech company. I made the payment on December 2. shipment was made in January for a series of problems (which now I think he invented by Mr Schultz).
Already this should make it clear that the company is not serious. arrive finally shuffle January 14, 2014 and my client had already rightly angry about this. However, lacked all European adapters (www.shuffletech.com on their website it says that the product is supplied with adapters for European power outlets). I had to buy them because Mr. Schultz said that he had put them (which is not absolutely true). lacked even then 50% of the support brackets.
after having mounted the last surprise: after a few hands the shuffle crashes and jams. Mr. Scultz told me to fix it for me by sending me some pictures of how to do it. I did not accept this and even now that my client is very angry about that.
a new product must not have these problems after an hour.
As written in www.shuffletech.com site, the customer can return the product for any reason within one month, and my client had many reasons right to return the product back.

30-Day Satisfaction Guarantee

You may return products Purchased Directly from Shuffle Tech for a full refund (excluding shipping and handling costs) for any reason within 30 days. The Product must be returned in original packaging and in good condition, and you must request an RMA number from Shuffle Tech prior to shipping. Please email info@shuffletech.com for an RMA number for a return for credit.

I requested the 'RMA at Mr. Schultz.

in 3 july accordat us we eventually have to refund $ 2,100

Well, today, july 30, 2014 I have not received my refund and Mr. Schultz don't answer at my e-mail.

Now I do not know if Mr. Schultz taken advantage knowing that italy is difficult to make a legal action in America, and that in any case ask an American lawyer is very expensive. if so beyond that right, Mr. Scultz would also be a crook. I also asked friends to Americans, but they told me it is very expensive.
I can document everything I have said and written here.
today I feel cheated of $ 2,100 from a company that seemed to be honest, and is a surprise to see that for only 2100 $ a man make this
thanks for that space and time that you have dedicated.
I apologize if I take advantage of your space just for this trhead, but I think it's only fair that you know who is good and who is not.

thanks

If the cost is only $2,100.00 then this may be a small claims case (lawsuit of small value, under $5,000.00 I believe) in which case you do not need a lawyer. I'm not sure if that option is available to you as you are not an American citizen and I imagine there would an issue over the jurisdiction in which it would need to be filed. Also at issue is you would have to be present at the hearing which may end up costing more than you be awarded if you win.

I recommend you keep contacting him. I've heard he is slow to respond, but eventually will respond. Good luck.

My experience with Shuffle Tech has always been very good. I know them well, and have bought several shufflers from them over the past six years. In fact, I was one of their first customers. I will ask them about this, and I'm sure it will be resolved fairly.

Thanks for coming in with a vote of support. We get a few complaints here about these shufflers, but not many positive reviews. Yet, they are still in business, so not everyone is unhappy.

I suspect it is a small operation, and customer service email responses get delayed.

This is Martin again--I just spoke with the owner of Shuffle Tech. He told me that he knows who this person is. From what I can see, the guy ordered machines, used them heavily in a tournament (or otherwise used them heavily), and then said they didn't work, and tried to return them for a refund. ST said that they would refund him after they can resell them to another customer, but so far he's only sold 2 of 7. He offered to sell the other five to me for $300 each, and I may buy them as backups, or a least 2-3 of them. He showed me pictures of when they were returned and their current condition; they work well, and now only show cosmetic damage.

Any pics of the tables you built in the past with the shufflers in them by any chance? Would be nice to see them.

Hello Martin, thanks for your help, of course he knows me, I also wrote my name here on the forum because I have no reason to hide anything. mr schultz tell you what he meant by "have been used in a massive way" .... if you want to have all the e-mail so you can understand better. the shuffle were used in a normal manner during a tournament and nothing more. were used for an hour, then the mixer started to no longer work well. on their website it says that the refund is GUARANTEED FOR ANY REASON. If the shuffle can not be used for more than one hour at the table must be written in the characteristics of the machine so I can evaluate whether I should or not. Or maybe it was sold to me a refurbished product? if you want there is a video that shows what I'm saying.
Mr. Schultz is perhaps saying that I tell lies? I am in the industry for 8 years and it happened to me as well to have a problem with a delivery, and if the error was mine and I just solved in the short term and without many problems for the customer respect. The problems for those who work there and I understand that, in fact, is from February to look and have always been kind to Mr. Schultz. But then I thought it was a bit exaggerated, it seemed that he took advantage of the situation. I proposed to MR Schultz to be reimbursed for $ 300 a piece (which is why $ 2,100. refund, if we want to get to their site's rules, he had to be 100% as the law requires) look for a meeting point, but it is spent another month yet. However, I do not want to convince anyone, this is my experience and is not a law.
Thanks for your advice and sorry for my bad English

For the video: i attacched this.

https://www.youtube.com/watch?v=K-Wo...ature=youtu.be

as you can see the video has only 4 hits. This is because the intent was only to have a test video to show the malfunction to Mr. Schultz, and not as a tool to harm someone. however, to understand that patience that I do I put it, and my client has already been repaid as required by law and how it should be. my client is this www.holdemfirenze.it. they can witness the whole thing.

That's an interesting take on "30-Day Satisfaction Guaranteed". He should have refunded him immediately.

Shuffle Tech could probably argue against a refund based on the guarantee & warranty policies listed on their site: shuffler must be returned in original packaging and good condition to qualify for the 30-day refund, and the 1-year warranty only allows for repair or replacement, not refund. I don't think that would be good customer service on their part if the shufflers were less than a month old, though. But while it's hard to be sure, OP's story seems to say that he received the shufflers in January and requested a refund in July. That's just a tad beyond the 30-day window.

I'm not a huge fan of this thread, as I generally dislike it when new users come into HP for the sole purpose of ranting against a vendor. I think it's impossible to get the full story: OP might be doing an online bombing run to pressure Shuffle Tech (he posted this same exact thing over at CT), or he could have a very legitimate complaint.

And to me, Martin4 stinks of being a shill. He's got a 14 month old account with exactly six posts, and every single one of them is in defense of a complaint against Shuffle Tech. Perhaps he is simply an enthusiastic customer who doesn't post about anything else, but I have my doubts.

^ There you go. Let's see what OP and Martin have to say about that!

Heh, I pooped in everybody's corn flakes with that last post, didn't I?

Please PM all death threats, let's keep this thread on topic.

OP mentions having problems almost immediately upon receipt (not suited for European electrical grid which is different than in the US) and sounds like they tried to get "a RMA" within a month (but this is assumption) after receipt but was having trouble getting a RMA.

My point is that we aren't getting the whole story and probably won't, so it'll be a he-said-she-said situation. In fact, Shuffle Tech can't even come in here and defend themselves in an official capacity unless they have a sponsor account, so we have to either believe a one-sided tale or make assumptions.

I do appreciate hearing about vendors that aren't living up to expectations, but this isn't the Shuffle Tech support forum. New users who join 2+2 (and ChipTalk) solely to flame a vendor because of a bad transaction leave a bad taste in my mouth, and I strongly suspect that we won't see any future posts from OP that aren't related to this topic.

Schmendr1ck hello and thank you for your intervention and thank you all for your attention even though I am brand new to poker and do not write (strategies, etc etc). I know that is it not smart to write the first post so, in fact I apologized at the beginning specifying the reason for this intervention. the shuffle were returned in February (they have received the package on 11 February, within 30 days). but if anyone is interested I can let him have 58 e-mail. I have not posted the e-mail because I do not want to clog more than what I'm doing your space. I just want to warn those who want to have business with this company. For those who want to learn everything I can get him the historian in private or in public, as he prefers. then everyone does as he pleases. In the first post I wrote that I do not know how this company has worked before and this is my experience that I put in the municipality hoping to save someone from these bad experiences: throwing money is not right, especially when you think of working with serious people and professional.
Even if you are able to help one person I'm happy.
good game to all

i attacched for you our last 3 mail. Mr Schultz know that i have write in thi forum and i think that he read this and if he want can answer with document.

Giuseppe Manzone 30 lug (2 giorni fa)
this is the first http://forumserver.twoplustwo.com/24...er/my-bad-expe...
Rick Schultz

30 lug (2 giorni fa)

a me
So you prefer bad mouthing me to getting money?

Sent from my iPhone
Giuseppe Manzone <nonsolopoker@gmail.com>

30 lug (2 giorni fa)

a Rick
I asked mine and nothing more, and you always leave for 6 months. does not seem right to me, what do you expect more patience than I have? You can arrange with the facts and not just promises and I gate and not continuous.

Okay, once again Schemendr1ck is the better mod. He wanted to close this thread the day it started. I voted to let it play out a little. I didn't recall that Martin's previous posts had been in defense of Shuffletechs.

Giuseppe, good luck with your issue, but no more about it here.

Martin, post here on other topics. You may feel Shuffletechs are getting a bad rap here, you made your case, let's move on.

Since this thread will be searchable forever, I think it's only fair to post a rebuttal from Rick Schultz, the owner of Shuffle Tech, and let anyone who finds this thread make their own decision. The original post can be found here on ChipTalk.

Thanks for posting that. I've had some dealings with Rick myself, and he was always helpful and responsive.

As any any industry, things sometimes go wrong with products. You always hear about the complaints, never the cases where things work as they are supposed to. No one every starts a thread saying their Shuffletech shuffles cards well. Not much of a story there.

But...is it cool to post in a thread after it is closed? And imagine the pleebs looking for the reply button in vain?

Who cares...mwahaha!