funny how the party rep no longer comes into this thread
i just dont get it

before update=no problem getting located
after update=no longer able to be located

I got the wifi thing, but the problem stopped right before it came, so I haven't switched to it.

Seriously though, if you say you are checking on something and will get back to us, ****ing follow through and get back to us. Stars will be here soon, you probably wont get another chance to win loyalty after that.

Seems like this problem has somehow become less frequent for me too. But it still happens from time to time. I think the geolocation system was flawed by design. They are doing their best to piece together a really flawed system and meet the requirements of regulators.

Sadly, while there is a process to complain about site specific problems, I don't think the geolocation system is specific to each of these sites. So how do people even tell DGE there is a serious problem with it? These are the issues we are dealing with.

Do we have any ETA on this issue?

Also, is there any ETA on the Mobile freezing issue?

Thank you for looking into it for us.

There is no reason in the world that geolocation should be as stringent as it is. If the geolocation is disconnected, only a warning should appear on the player's screen; he shouldn't be disconnected. Only after some time has passed should he be disconnected.

never had an issue with geo location...now i get kicked almost once an hour for 5-15 minutes it seems..wth is going on?

located in toms river nj...no border issues here..so explain that bs

i use fios

We know that the border issues thing is not a real issue, just an excuse that CS was trained to tell people to basically pass the buck. I have tons of friends who are full time players in NYC and take the train to Hoboken to play. If they don't have issues, then nobody should.

What we know for sure is that geolocation is required by regulators but made and sold by a 3rd party company that is probably printing money with it. Who knows when they will fix whatever "improvement" they put into the last release.

Is this an absolute joke of a site? I literally deposited on PartyPokerNJ at the Borgata main cage with cash. I then proceeded to go up to my hotel room, was regged and playing multiple games and it just booted me off and says it can't locate me now. My friends are grinding on the same floor, there are 4 of us total in 2 hotel rooms on the 15th floor of the Borgata hotel and they are all grinding with zero issues and I can't be located. Is this site real? How are there going to be 3 wifi connections in range on a hotel floor that only has one router and one wifi connection. You guys running this site from planet earth, or you all illuminati shapeshifter demons?

As a side note, geolocation is designed in such a way that high up in any Atlantic City hotel tower you are going to have problems. That's because it relies on multiple WiFi signals, and generally, the hotel only provides one or two.

When playing at Borgata, it's better to request a lower floor for your room. Or to play from the lounge or the Living Room area downstairs.

I am sorry you are dealing with that issue, but I hope there is still time for this advice to help you or somebody else tonight.

I keep getting back on, playing an orbit or two and then getting the location popup and it lets me finish hands on all tables and then boots me again

I've been playing online poker in NJ since it's opened and the geolocation issues are the worse they've ever been. Something really needs to be done. Can we get an explanation of how the geolocation system works? From what I understand it's set up to check your location periodically (I think support once told me it was every 20 minutes). My first question is how can I suddenly not be located if I've been signed on continuously from the same WiFi network? I understand if someone is playing from their phone or not on WiFi, periodic geolocation checks can verify if the person is still in NJ but if someone is logged in from a WiFi network that is NJ there is no need to periodically check their location. This is a serious issue that NJ online operators should be working diligently to fix. It's driving people away from playing and ruining the integrity of the game.

After a little updating (redownload Geocomply SW), I am now able to play through the browser. (and I could always play mobile). So on the same PC, I can be geolocated through the browser, but not through the dedicated client. PartyPoker, I'd be happy to support any debugging your technicians would like to do to help finally resolve this problem.

Hi

Could you kindly PM myself your user name and confirm a contact number?
I would like to ask a team member to reach out to you to discuss these issues in more detail with the hope to resolve in full

Thanks

Colette

So I hadn't played on Party in a long time ... decided to crank it up. And the geolocation nightmare, which I really hadn't had much of a problem with when I played in the past, is unbearable. And unbelievable. It's unplayable.

And then I get an e-mail that says "We noticed you tried to play yesterday without Wi-Fi." WTF? I only use wi-fi. In my house. In New Jersey. Same place I've lived since Party went live here.

The geolocation detection system is a joke. The Party Poker customer service is even a bigger joke...I contacted them on several occasions in the past but only received dull generic responses.
I play from central Jersey, and have had the location error from time to time. I have recently upgraded my Nexus 7 OS to Android 6.0, and my location cannot be verified anymore. The error message says there is a problem with my device, and to contact the PP customer service. This is the 'very helpful' idiotic response I received:

"In regards to your email, it appears our system has detected that your device is rooted. Please note that it will not be possible to verify your location play from rooted/jailbroken devices."

Hi all

The team are aware some users are still experiencing issues with geo location
Our product management are working with some service providers to put a fix in place however some issues are outwith our control
We have seen improvement in the last few months and hope in the new year to resolve these issues to the best of our ability

Thanks

Colette

We appreciate that you guys are working hard on this problem. For my part, I have definitely seen some improvement in the geolocation issue. So thank you.

Now that I understand a little more about this problem, I have come to see this is a tough situation for the company. Regulations require geolocation but using service provider software leaves the company with less than the ideal amount of control and all of the backlash when there are issues.

I do hope that a fix is found for everybody though. I am sure this issue deters recreational players from the site(s).

The team are still actively working on this with high priority
We have made some progress in the last few weeks and hope to see an overall better performance all round - though we still have some issues to finalize

As soon as tech come back with some solid feedback I will of course be sure to share

Thanks

Colette

I'm sorry, but PP gets no slack from me. I can play through the browser, and play on my phone, but not through the normal PC client. They're all on the same wifi, all with the same (obviously) service provider, and the problem started after a PP SW update.

This problem was first reported 3 months ago, and if you look at the original posts in this thread, they all say "after a sw update".

I sent my info over to Colette a while ago, but never got contacted by customer support.

Sorry, I have to finish this post. I need to get back to my tourneys on 888

It seems to have gotten better lately, however it is ridiculous to say that these issues are out of your control. Your business hinges on your ability to provide these services and if the company providing them cannot oblige, you should a)make sure they do or b)find a new company.

If you eat in a restaurant and get food poisoning, how satisfied are you with their explanation that it was "a food providers issue that was out of our control?" How likely are you to go back to that restaurant?

The issue seems to me to be one relativism ... if all of the sites in NJ were experiencing the same difficulties with geolocation, then that would be something that exculpates Party. But I can count on one hand the number of times I've been mistakenly told by WSOP that I am not in NJ when playing on my home network. Yet with Party it has become a nearly daily occurrence.

I can't play on Windows, no matter what it says I'm not in NJ and boots me off...when I play on my Mac I have NEVER been booted off, not 1 time in 2 months...I find this very interesting and maybe could be helpful in them resolving the issues somehow

I have had geolocation problems on a number of sites. Yes even I have had more of them on this site. Of course people experience it more on PartyPoker. I think it's fair to say most people on this forum have played more on PartyPoker than on the other sites. And just because they have more problems now does not mean it has always been that way.

Geolocation sucks, but how many people have called the DGE or their local representative to request that the gaming regulation be changed?

We are getting so far off topic I actually hate myself for even replying. I think there are plenty of fallacies in the way people are thinking about this issue.

There is some validity to your points, but there are plenty of holes in there too. We do not know the details but I am going to venture that when the various service providers were chosen there were contracts signed. Even if they are not completely happy with them, I do not think they can just go "find a new company" with the ease you imply.

I would also point out that there are probably not too many companies authorized to provide such a service. Those who have to deal with regulation in their business know it's not easy to make changes.

Guys, I think that the frustration is understandable. I have dealt with it myself and it has cost me. But I think it's incumbent on us to have a reasonable response when the company is trying to fix the problem. If I am wrong, then I apologize. I just think the blame game can be a part of the problem.