I've seen many instances recently where a player was still involved in a hand, yet the software showed the player as having folded. In at least one instance, this occurred every single time a specific player was involved in a hand at a table - every other player at the table had the same issue whenever said player was involved in a hand, so the problem was not just on my end.

This is a completely unacceptable software bug. In one hand specifically, I was involved in a pot postflop and had no idea who my opponent was - every single other player was shown as having folded. In another instance, I was involved in what I believed to be a heads up reraised pot. My opponent apparently believed so as well and was shocked when his bet was called by the phantom third player. My opponent ended up losing a significant amount of money in the hand in a spot where he would not have bet had he realized the third player was involved. If you're multi-tabling, it's nearly impossible to play at a table if you never can be sure if there are "phantom players" in the pot.

I briefly searched this forum to see if this issue had been reported yet but couldn't find anything. Has anyone else noticed this? I'm not sure when it started happening - I feel like it's been happening sporadically for a while but seems to be a more frequent occurrence recently.

Hi

We have no similar reported issues

Could you possibly provide some more detail - table ID, time, your username and a screen shot if at all possible

If you can send some further info via PM I can ask the tech team to look into this in detail

Kind regards

Colette

It should be easy to go back in your hand history and find these events. Next time take a screen shot too. Let us know what becomes of this. Thanks.

This occasionally happens to me too. It is disconcerting to say the least. Next time it happens I will send you the hand history Colette.

I sent Colette multiple hand histories but unfortunately didn't take a screenshot at the time. I will next time (hopefully there is no next time).

+1. Thank you for sending her that info.

Hi

Please do send the hand history, I have spoken with tech and asked they look into this in some detail
Any further information you can provide would be appreciated

Thank you both for bringing this to my attention and I hope the team will find a solution in full soon

Kind regards,

Colette

Yes,

this issue has been discussed at length. It may be buried in other threads and not have a "dedicated" thread. I will try to find a few links to provide some more background if possible.

ive seen that reported elsewhere (phantoms) on here and ive recenty (last 2 weeks) encountered the glitch again

This is 100% false. I have made you aware of this issue on multiple occasions, as well as the issue of players seeming to sit out and yet still being in the hand. I have written several emails to support about this and have spoken directly to your tech people in India regarding this problem. I have tweeted and blogged about this issue.

I have sent you pictures of people without cards with the timer counting down for them to act with the attached hand histories. In addition, support had given me refunds for several of the hands which got screwed up because of this bug.

Please don't say this is a isolated incident so that people believe their problems with the software are theirs alone, instead of taking responsibility for the obvious flaws.

JHC Pokerstars where are you?

This is from my reply to one of many similar threads. The thread title was "Software Glitch or Cheating At Final Table." Sorry I didn't know how to link the whole thread. Maybe I will just bump it so people can see. In any case, make no mistake this is the same glitch you experienced here. Slight differences in wording may be why some people think this is a new or separate issue.

Hi

Ghost - thanks for re raising the other thread as an FYI

As I said, this was bought to the attention of the tech teams and is under investigation

When the OP raised this I was unaware of the previous thread and the issue had existed last year.

I have requested an update and will feedback as soon as possible.

Kind regards,

Colette