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Old 10-02-2016, 08:51 AM   #1
fnord_too
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Nothing is showing up in my promotions window anymore

It will say I have X promotions, but nothing shows up when I go to the promotions tag.
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Old 10-03-2016, 12:11 PM   #2
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Re: Nothing is showing up in my promotions window anymore

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Originally Posted by fnord_too View Post
It will say I have X promotions, but nothing shows up when I go to the promotions tag.
Thank you we are looking into this now
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Old 10-06-2016, 04:51 PM   #3
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Re: Nothing is showing up in my promotions window anymore

Anything on this? I still cannot see anything on my promotions page so I have not been able to participate in any October promotions
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Old 10-09-2016, 08:35 PM   #4
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Re: Nothing is showing up in my promotions window anymore

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Anything on this? I still cannot see anything on my promotions page so I have not been able to participate in any October promotions
I'll have an update for you shortly. We are aware of the issue and it is being fixed.
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Old 10-10-2016, 10:07 AM   #5
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Re: Nothing is showing up in my promotions window anymore

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Old 11-03-2016, 06:55 PM   #6
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Re: Nothing is showing up in my promotions window anymore

Still no update? I still can't see anything on the promotions page, though it says I have some. Is this happening to everyone or just some people?
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Old 11-03-2016, 07:57 PM   #7
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Re: Nothing is showing up in my promotions window anymore

still not working for me either. hasnt been working for me in over a month
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Old 11-04-2016, 11:39 AM   #8
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Re: Nothing is showing up in my promotions window anymore

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Originally Posted by fnord_too View Post
Still no update? I still can't see anything on the promotions page, though it says I have some. Is this happening to everyone or just some people?
Hi,

Sorry for delay we are looking into the issue now and hope to have this resolved for you all shortly.
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Old 11-12-2016, 11:49 AM   #9
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Re: Nothing is showing up in my promotions window anymore

I still can't see anything, which means I can't opt in to any promotion like the gladiator promotion I just got emailed about. Is there any way to actually opt in to these things other than through the client? Is it broken in all clients or if I go through the pain of installing the phone app will I be able to see them there? (I know when Stars challenges flaked out they also were broken in the phone app, and I use secure passwords that I keep in a password vault on the PC, so it's a pita to actually log in on my phone).

It's silly, but the little daily scratchers and promos really impact where I play, not in a "fix this or I won't give you action" way, in a "hey, these are kind of fun" little things which get me on the site and checking the games. (Candidly, in that respect I feel like a typical fishy consumer being manipulated by a skinner box, but humans gonna human)
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Old 11-13-2016, 12:46 PM   #10
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Re: Nothing is showing up in my promotions window anymore

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Originally Posted by fnord_too View Post
I still can't see anything, which means I can't opt in to any promotion like the gladiator promotion I just got emailed about. Is there any way to actually opt in to these things other than through the client? Is it broken in all clients or if I go through the pain of installing the phone app will I be able to see them there? (I know when Stars challenges flaked out they also were broken in the phone app, and I use secure passwords that I keep in a password vault on the PC, so it's a pita to actually log in on my phone).

It's silly, but the little daily scratchers and promos really impact where I play, not in a "fix this or I won't give you action" way, in a "hey, these are kind of fun" little things which get me on the site and checking the games. (Candidly, in that respect I feel like a typical fishy consumer being manipulated by a skinner box, but humans gonna human)
We apologize for the delay in resolution. We are currently working towards resolving the issue and we may reach out to you for further information.
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Old 11-13-2016, 01:25 PM   #11
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Re: Nothing is showing up in my promotions window anymore

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Originally Posted by fnord_too View Post
I still can't see anything, which means I can't opt in to any promotion like the gladiator promotion I just got emailed about. Is there any way to actually opt in to these things other than through the client? Is it broken in all clients or if I go through the pain of installing the phone app will I be able to see them there?
try logging in thru the browser and not the software to c and activate the promos. if you dont feel comfy playing thru the browser then simply log back in through the software.

worked for me in the past but doesnt always
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Old 12-02-2016, 07:53 AM   #12
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Re: Nothing is showing up in my promotions window anymore

Now 2 months later and I still can't see them. I tried going in through the web site but I couldn't easily get the web client to work (I think I would have needed to change some of my security settings and policy, and I'm not doing that).
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Old 12-02-2016, 02:54 PM   #13
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Re: Nothing is showing up in my promotions window anymore

Hi,

I sent you a PM a few days ago regarding this. Can you update the software and let me know the results?

Thanks
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Old 12-02-2016, 05:58 PM   #14
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Re: Nothing is showing up in my promotions window anymore

I didn't see a PM from you. What do you mean update the software? It auto updates I thought.
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Old 12-03-2016, 10:08 PM   #15
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Re: Nothing is showing up in my promotions window anymore

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I didn't see a PM from you. What do you mean update the software? It auto updates I thought.
Yes thats correct it will automatically update. We will make the tech team aware that your issue still persists.

Thanks
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Old 12-09-2016, 07:22 AM   #16
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Re: Nothing is showing up in my promotions window anymore

This is resolved now, I had to delete some folders in my appdata directory.
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Old 02-09-2017, 09:40 PM   #17
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Re: Nothing is showing up in my promotions window anymore

What did you need to delete from the appdata directory? I'm having the same problem...
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Old 02-10-2017, 12:08 PM   #18
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Re: Nothing is showing up in my promotions window anymore

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What did you need to delete from the appdata directory? I'm having the same problem...
Hi, these were the steps provided, please try and follow up. If you have any issues we will be happy to assist you further.

Run -> %appdata%

remove partynj folder under
\AppData\Roaming
\AppData\Roaming\cef3-cache
\AppData\Roaming\cef-cache folder
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Old 02-12-2017, 12:45 AM   #19
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Re: Nothing is showing up in my promotions window anymore

That did the trick! Thanks
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Old 02-13-2017, 08:30 AM   #20
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Re: Nothing is showing up in my promotions window anymore

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That did the trick! Thanks
Awesome!
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