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Old 10-27-2016, 11:35 PM   #1
7Mickey
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Join Date: Oct 2007
Posts: 120
My PartyPokerNJ Debacle (cliffs @ end)

My recent dealings with PartypokerNJ have been nothing short of unbelievable. I don't know if the level of customer service I received could have been any lower. Ultimately, I have decided to indefinitely discontinue playing on Partypoker/Borgatapoker, save for using up some purchased tournament tickets at some point.

The story begins with me going to the Borgata on the morning of October 24 in order to deposit $20k into my account. The cage personnel tell me they are unable to make the deposit, and that there is a message on their screen saying that I've exceeded responsible gaming limits. This comes as an unexpected surprise. I am instructed to call support for help. I call Partypoker support, and upon telling the rep I can't deposit because of some limit, he asks ~"Why aren't they able to accept your deposit?" I bite my tongue for a second and respond with "that is why I am on the phone with you!" I proceed to hold several times and in total spend 47 minutes on the phone, mostly on hold, with support.

From this call, I learn that Party support doesn't know why I can't deposit, and that their security team will have to review the matter. No one from the security team is at work right now, they'll be arriving in about 45 minutes at 0930 EST. I'll get a call by 1030 from support (security doesn't interact with customers) telling me what security has found out. Unreal to me that a gaming company doesn't have its security team working in shifts to cover all hours.

I send an email to support at 0852 basically asking "what is going on?" I mention the call I made while at Borgata. I reference the main issue as being a "recently and secretly imposed deposit limit."

I get a call at 0933 to be told that I will be getting an email as soon as they figure out what is going on with my account, as it is still unknown. Oh, and they are unable to provide me with an estimated timeframe for resolution.

I receive an email response at 1152 from support regarding my earlier email:

Thank you for contacting Customer Service.

I can assure you that there is no secret limit imposed on your account and we have no reason to limit you in such a way. Our security team work 24/7 but they need to investigate your case as there might be some technical issue causing this and they are working with our payments department as well to resolve this as soon as possible but please keep in mind that there are other players on the site as well in need of assistance and sometimes we cannot address all inquiries on the very same day. I really do apologize but I can assure you that once we have an answer from the respective department regarding your case we will inform you accordingly.

Your patience will be highly appreciated.

In case you have further questions, we will be more than happy to assist you. We are available 24/7.

Thank you for choosing us as your online gaming site.

Best regards,
Kristiyan,

Customer Service


1733: No contact. I call support for an update and there isn't one. I will be contacted immediately once they know what's up.

0456 October 25: No contact yet. I call support for an update and am told the same thing.

1525 October 26: Still nothing. I call support again. I am informed that I am good to go and may now deposit! Oh, and this was determined to be the case yesterday at 1458. Why wasn't I notified? They don't know. They're sorry though.

1814 October 27: I call support while standing at the Borgata main cage attempting to deposit $20k because, you guessed it, I STILL CANNOT DEPOSIT! I am told by support that they need some time and will call me back within an hour to tell me something. Wow. Just wow.

1847: I get a call back from support telling me that I am good to go and may deposit up to $25k right now. $25k is also my new maximum daily deposit limit, even though I never had one before. Where did this number come from? They don't know. What is my weekly and monthly deposit limit? They don't know, but I'll be contacted asap with an answer!

I go back to the Borgata main cage with my $20k and, of course, they still cannot process the deposit. Utter disbelief. Pure disgust. Forget this site.

Totally unacceptable imo. This experience was incredibly infuriating and unbearable. This ordeal, in addition to party/borgatapoker's industry-leading erroneous geolocation disconnections and periodic but never surprising sitewide crashes have led me to abandon the site completely. I hope more players do the same so that maybe party/borg will wake up one day and improve their product.

Cliffs, tl;dr: I went to the Borgata cage to deposit cash, and was told I couldn't. Support didn't know why. A few days later, support said I could now deposit. I went back to Borgata, no dice. Support didn't know why. Got a call 30mins later saying I could deposit. Went back to Borg, and yet again couldn't deposit. I didn't call support this time because I am done with this company.

PartypokerNJ's support team is incompetent, their product is subpar, and everyone should just play on Pokerstarsnj, Wsopnj, and 888nj instead.
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Old 10-27-2016, 11:58 PM   #2
Luck3yChance
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Posts: 1,901
Re: My PartyPokerNJ Debacle (cliffs @ end)

stick to live cash nerd your money is no good online
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Old 10-28-2016, 02:15 PM   #3
SlotJockey
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Join Date: Jul 2016
Posts: 117
Re: My PartyPokerNJ Debacle (cliffs @ end)

yep stay away

btw OP are you an american? curious about the use of military time.
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Old 10-28-2016, 07:59 PM   #4
Party_Rep NJ
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Location: Edison, NJ
Posts: 160
Re: My PartyPokerNJ Debacle (cliffs @ end)

Quote:
Originally Posted by 7Mickey View Post

Cliffs, tl;dr: I went to the Borgata cage to deposit cash, and was told I couldn't. Support didn't know why. A few days later, support said I could now deposit. I went back to Borgata, no dice. Support didn't know why. Got a call 30mins later saying I could deposit. Went back to Borg, and yet again couldn't deposit. I didn't call support this time because I am done with this company.

PartypokerNJ's support team is incompetent, their product is subpar, and everyone should just play on Pokerstarsnj, Wsopnj, and 888nj instead.
Hi,

I've spoken with my team here and they've informed me the situation has been resolved. We sincerely apologize for the inconvenience you've dealt with and if there is anything I, or my team can do you for you going forward please let me know.

Thanks
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Old 10-29-2016, 04:07 PM   #5
Two SHAE
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Join Date: Aug 2012
Location: life
Posts: 1,739
Re: My PartyPokerNJ Debacle (cliffs @ end)

this sounds about birdie for the course
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Old 12-04-2016, 11:53 AM   #6
MuchoDonkU
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Join Date: Dec 2016
Posts: 5
Re: My PartyPokerNJ Debacle (cliffs @ end)

Yeah, after 3 years of playing on this ridiculous site, I'm finally starting to see that it really is a scam. I was just locked out of my account, with no reason, other than I'm being "investigated" by a security team that doesn't even seem to actually exist. These ppl are crooks, and i agree with the other guy, back to live games for me. Although I have taken the time to log some complaints with the DGC, but I'm sure they have their hands in it as well.
Good luck all...
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