I hope you are not naive enough to think that they actually fixed the glitch. It's "fixed" technically since your money is no longer stuck but it doesn't mean it's really fixed.

I had a glitch with the gambling restriction that was never fixed. I basically "waited" for it to fix itself which took basically two months. All the escalation did nothing. As soon as I saw how they handled the problem I withdrew from the site and won't be back ever. They butchered the withdrawal too for over couple of weeks which I resolved by going with another method.

I wish for a site like party to die so a better one takes its place.

What exactly happened here? I've had a message pop-up three separate times while I was playing saying that I had reached my money-spent limitation and that I wouldn't be allowed to play for the rest of the day. I have never touched those responsible gambling restriction settings. Nothing actually happened and I was able to keep playing without problems, but it had me worried that one day it might glitch and actually lock me out.

I placed a 6 hour limit on my daily play just to keep myself sane so I won't be in front of a computer all day. For some reason, I was being restricted from playing for random days without me ever logging on those days. That's one glitch.

So I attempted to remove restriction which it says I have to wait until the new month. When the new month came and go, the restriction was still not lifted. This was the second glitch.


So I reported the glitches and even escalated it. I talked with the borgata compliance and they escalated to their tech team. But it was finally resolved after the restrictions lift itself due to the long wait. I don't think the tech team even looked into the problem as the person I was communicated with weren't getting a response either.

So from experience, I think they believe in the "customers will work around the glitches in our system" approach when dealing with problems.

This issue has been raised with our Customer Support Staff here in New Jersey. Please reply to the PM we just sent at your earliest convenience.

I am experiencing the same issue. "Swetha" from customer support sent me a copy & paste email but did not do anything to release the funds from the slot machine.

Did they even read the email? Every time I exit the slow machine, my balance stays at $0 and all my money is in play. When I launch ANY casino game, it comes back to the game I was playing and says that a game is already in progress...BUT THERE ISN'T. The spin is finished. There is nothing to do.

I am thinking of calling the gaming commission since they just totally ignored my email.

User name: FalseFace
Site: PartyPoker

give it time... took them a month to fix my issue. what's strange is, if my issue is fixed why is yours still ongoing. they should use the same resolution for a quicker resolve rate.

Sent from my SCH-I545 using 2+2 Forums

Are you serious? It took a MONTH to get your money out of the slot game??? That is totally unacceptable. I am going to call the gaming commission if I don't have my money in 24 hours.

Why didn't you contact gaming after the 3rd or 4th day/email they didn't resolve your issue?
If your money disappears into thin air after playing a slot machine, and the company can't/doesn't help, isn't that the one of the exact reasons to contact gaming?

Can someone please provide me who I should contact regarding this? I will file a formal complaint after day 3.

If you had read the entire thread, you'd have seen this...

I realize that it is 3 whole pages, but if you're that concerned about your money it shouldn't have been too much to ask of you.

why dont you go **** yourself? Why be nasty?

You're welcome for the link.

i bet you that they NEVER fixed your problem. I bet you still cant play any other slot than the one you are locked into. Can you confirm?

Wow there customer service is a real let down compared to the rest of the site. My account was closed and without any email being sent to me, or any notification for that matter. Have live chatted, emailed, called but to no avail they just keep saying the appropriate dept will be looking into it. Still 4 days later and not a word from the other dept. Thinking about filing a complaint with DGE if this does not get resolved by Sunday. Has anyone else filed a complaint yet? Regulated sites should be more transparent about what is going on.

Well.......it happened again.

I was on tilt threw 50$ at the video poker machine a few hands in and the money got "stuck"

This time when I called they admitted right away "theres a problem on are end".

I called yesterday (this happened couple days ago originally) and the woman said "its fixed but the funds have not been released yet to your account but you can play the game if you like"

haha, I'll just wait until you give me my funds back.

The casino side of party is horrible with these disconnect issues causing these errors, which causes the funds to get stuck.

I'm not mad like I was last time, I figure this is the risk you take, but wish they would resolve in a quicker fashion. I hate to say it, but its almost like they want you to reopen the game lose the money then bingo the issue is fixed, but thats just conspiracy talk, and i'm tired.

As for the tournaments and gameplay, the site is getting better.

Ok i was joking about the whole play with the money and lose it, bingo it's fixed conspiracy.... but then I got this email today.. and this is what they said

The technical issues we had yesterday have now been resolved and we are working hard on releasing all money stuck in play, so your 25.07 USD will be credited back to your account in shortest terms. Until then, you can try playing again, and if the system does not allow you, due to an unfinished session, just go to our website nj.partypoker.com, log in with your username and password, go to the Get Started section, then click on Instant play. Thus, you will be able to continue playing casino games until the sum is released and you are able to play on the software again.

wtf? hahaha



Sent from my SCH-I545 using 2+2 Forums

Stop playing casino games. Do you hate money?

haha, i am done after this stunt.

just want my funds back

I did a 25$ experiment. I bet extremly high lost the money on the same video poker, and sure as hell few hours later I get an email from PP saying the issue is supposedly fixed. I'm not playing another casino game on there site ever again, disgrace. Could be a coincidence, but this is the second time this happened. Weird.

Sent from my SCH-I545 using 2+2 Forums

Maybe its a sign.. Stay away from the casino if you ever want to see your money again?

nope, never again.

Sent from my SCH-I545 using 2+2 Forums

Having the same problem now. My account balance is locked in one slot on partycasino and cant use it for playing poker. It was my mistake to take the whole balance but who could have known, that this can actually happen. It has been for 5 days now my money is blocked.

Friggin joke party that's why I will not deposit a dime more on there !!! There customer service is a joke they software is buggy. There tournament buying are a joke. Poker stars that's all I have to say .... THERE COMING

Hi

Has this been resolved?
I did try to PM but it would not send.
If this is still ongoing - can you PM myself your username please and I will ask the tech team to look into this ASAP

Thanks

Colette