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Old 10-25-2016, 04:01 PM   #76
SlotJockey
centurion
 
Join Date: Jul 2016
Posts: 117
Re: GSSS Geolocation issues

Quote:
Originally Posted by chrisp200 View Post
That wouldn't please me because I drove in from Pittsburgh, PA to play this past weekend.
that sucks. make a note of it this isnt the first series something like this happened at partyJoker/borgata.
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Old 10-26-2016, 09:49 AM   #77
BallPeenHammer
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Join Date: Sep 2009
Posts: 562
Re: GSSS Geolocation issues

Just chiming in here to say that I called CS immediately after receiving my refund emails to say that I am disputing the refund amounts. I was told that my issue was being forwarded to the appropriate department and that I would receive an e-mail and I'm still waiting. This way other people in the same boat as me (many of you I'm sure) can compare notes on when we get responses.
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Old 10-26-2016, 10:31 AM   #78
chrisp200
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Join Date: Aug 2010
Location: Pittsburgh
Posts: 448
Re: GSSS Geolocation issues

I was streaming on Twitch when this happen so I have some proof of two of my table stack sizes. But I did e-mail support and have heard nothing back.

Who would of thought regulated poker could be worse than unregulated poker?
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Old 10-26-2016, 12:17 PM   #79
Turb0Licious
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Join Date: Jul 2009
Location: @SteveScales
Posts: 4,992
Re: GSSS Geolocation issues

They will probably end up giving players some sort of additional credit for your stack after they throw your CS email around a little bit. Sad part is you have to fight for what's yours here. They could do the right thing and not issue refunds until they had everyones stacks correct but that wouldn't be how PartyPoker does things.
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Old 10-26-2016, 01:07 PM   #80
Party_Rep NJ
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Join Date: Feb 2016
Location: Edison, NJ
Posts: 154
Re: GSSS Geolocation issues

Quote:
Originally Posted by Turb0Licious View Post
They will probably end up giving players some sort of additional credit for your stack after they throw your CS email around a little bit. Sad part is you have to fight for what's yours here. They could do the right thing and not issue refunds until they had everyones stacks correct but that wouldn't be how PartyPoker does things.
We are currently reviewing player disputes and working towards a resolution where applicable.
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