Quote:
Originally Posted by cold front
I also still have not received my bonus or even shown any progress towards it (username ChalkyWhite)..is this a common occurance? Tried calling support only to be on hold forever.
You have received 2 bonuses till date. One was a free $15 bonus on signing up. It constituted $5 Poker bonus, $5 casino bonus (slots/jackpot slots) and 5 Tournament dollars.
The second bonus of $100 was given on your deposit of $100 on 11/25/13.
This bonus was split into 4 slabs of $25 each. 100 loyalty points were to be earned to release each slab.
All the 4 slabs have been released thus the entire bonus amount has already been credited into your account.
Please find below the details of the released dates:
1st slab: 27-NOV-2013 19:00:21
2nd slab: 28-NOV-2013 00:22:45
3rd slab: 03-DEC-2013 14:41:32
4th slab: 03-DEC-2013 19:15:33
You can also find the details under “Bonus History” of your account, however ideally it should not show up in Active Bonuses since it has already been cleared. Would request you e-mail us a screen-shot of the message under Active Bonuses which says you have a bonus active for $100. We would then remove the incorrect message being displayed.