I think Tao already explained via that email why they are allowed to still change their name. And thanks for that information.

Guys, I think we are missing the whole point here.

This is a failure on 2 parts. On the one hand, this policy was flawed from the beginning. There is no doubt about that.

But even after the policy is changed, the real problem is revealed: Customer Service is incapable of using good judgement or any policy to know the difference between a real / valid request and an abuser. They frequently give you the run-around when you make a valid request. But anybody with bad intent and a brain can run circles around them.

Customer Service needs a complete over-haul.

ive seen the same unique avatar 3 or 4 different names now. obviously its a name change or multiple accounts. wish i could remember whom it was. basically its a grim reaper w a leaf photo.

u'd think if it was allowed to be changed cuz of harrassment the user would put a generic photo in which somebody couldnt recognize it as them.

you'd think 4+ name change requests in short span of time even up to a year would raise a flag w customer service and trigger some sort of internal review. cs claims they investigate people for collusion/ cheating and such but in allowing so many name changess they are just helping certain players get an unfair advantage.

cs claimed to already have done a complete overhaul w cs last year. lol they cant even keep their story straight.

sometimes i feel like cs doesnt even know what the software looks like from the players end.

All of these objections are sadly valid.

They have a lack of internal controls. And in a regulated market that is surprising and disappointing.

a few days ago when i saw the allincidy name i pmed the party rep to see what the deal was it really is disgusting what this guy does and that they condone it hima nd his brother have used prob about 15 names by now and they just keep changning to gain an edge

LMAO. Sammagid is a complete joke. How can you defend the spirit of the game while using your hud stats getting screwed up as an example. I emailed party about SN changes when i noticed many new reg SN's popping up, and they told me that I was allowed 3 changes. That means if you have a party and borgata account, thats 8 possible SN's. I know I shouldn't have to spell it out, but having a hud vs others who don't is clearly a much larger edge than someone changing SN's, and surely he isn't complaining about that. Its clear that sammagid is a complete hypocrite, and only cares about what is best for him. He complains about being table blocked, but i've seen him table block others numerous times. Sammagid is a constant whiner and complainer, and this is simply a case of a broken clock being right twice a day when it comes to yourdoom.

Regardless of whether this is true, it's irrelevant to the discussion. Many others have spoken up here and are unhappy with the status quo.

ffs party... please comment on latest Development!

Hi

I am looking into this with management
Will feedback as soon as possible

Thanks

Colette

Hi all

I can confirm once again no users will be able to change screen names without a very good reason and a thorough investigation via our CS teams.

I have looked into the thread and complaints in some detail and shared the information with the relevant teams who will take the relevant action.
I can not comment on specific accounts in detail as you are all aware.

Should you feel this has not been dealt with and is still an issue please contact CS directly to share your concerns.

Thanks

Colette

this is kinda a lame excuse it should be yes or no now your saying its inbetween again and make me think that the players can do whatever they want

so i guess yourdoom and his brother will have a adifferent name soon enough

I'd like a list of reasons that Party deems acceptable for changing screen names. Most of us have had one screen name for years and years playing.

It sounds like one of the most habitual screen name changers (currently using the screen name AllInCindy) is constantly citing his reason as some form of abuse from other players. While this might qualify as a very good reason in isolation, it is clearly not the case with said player. He is abusing the system for his own benefit at the expense of the other players.

i guess claiming others r targeting u becuz u keep winning (harrassment) is valid enough reason yet changing the name is being done to harrass many of those same players right back under a false identity w the intent to gain an unfair advantage in the process

Hi all,

To be clear - NO - you can no longer request a screen name change - this will be declined by party CS

The following reason would be deemed an exception and only be allowed upon a full investigation from management -

The player complains of harassment which can be proven by chat logs etc
Decided on a case by case basis and reviewed by management


I cannot comment on claims against an exact individual as above. As I said, if you feel the issue has not been resolved please contact CS directly.

Kind regards,

Colette

colette

the biggest issue is most of us have heard so many excuses and empty responses from customer service from such a wide variety of issues so frequently, w so many empty promises and reassurances its been resolved or will be resolved only to have it proven otherwise in some way shape and form.- THAT PARTY POKERS CUSTOMER SERVICE HAS LOST ALL CREDIBILITY TO MANY OF US. more often than not its empty words and empty promises from most of the cs reps time and time and again
i know many people who stopped playing at party poker completely and several others who r close to following them.
i know many people who say Cs there are either useless, a bunch of idiots, or just drones who are instructed to send out meaningless replies in the hopes of quieting whatever complaint so it just goes away . (not calling u an idiot collette)
not really a public image your poker site should be excited about growing larger. the truth is this public image is growing larger and fast. plus its evolving more and more with crazy accusations of party poker doing shady things to create more profit for themselves. thats the scary part because the more the stories come out the more it seems like it could have some truth to it. those things dont make sense because party would stand to lose a huge cash cow if it was doing anything shady but then again it makes up a perfect cover to do so because it isnt logical for them to do it.
u see the talk on the forums and potential through your chat but not all the talk at other sites and person to person. most people who play cards have at least a couple friends who play cards to. so think about it if you have only 2000 people signed up who play poker thats what realistically 4-5000 people infected by gossip who have other friends. word gets around fast especially with social media these days.

i think if party really wanted to see where they stood theyd send out a discrete survey to all of their users asking for detailed feedback. other sites have done it.

aceaaa01 and stormchaos see them both playing today 11:30 both active in 2 different tournies. the 25 cent 5$ ticket one and the nj cop 50$ ticket (started at 11:30)

look the user photos. both unique uploaded photos grimreaper skeleton with a leaf

so its one user with two different accounts playing at the same time. clearly.

possibly maybe its two buddies who shared the same photo and uploaded it whom both happen to have the same schedule and be available at the same time. both with the same dark mentality to enjoy such a photo. somebody's using somebody elses name on a second account to tilt the odds in their favor.

when i figure out how to post a photo here i will

I've played against StormChaos so many times. He is such a fish. I enjoy how bad he is. However, it isn't right if he is multi-accounting. A normal trend I see is players playing on Party Poker under one of their names, and then on Borgota on their other user name. I can't believe this loophole is allowed.

My point is that you need to send your complaint and good info onto customer service. Colette can only do so much, she has other responsibilities besides he post in here. Therefore, you need to keep contacting customer service until the listen.

. i cant say this is the same user w two different accounts but it seems so. prolly using some family members or friends info who doesnt play poker to pull this stunt.

unfortunately all the good info ive sent to CS never amounted to anything being resolved. from my experience it seems the only time it raises significant alarms to fix/resolve anything is when it gets blasted publicly and it could potentially become a PR nightmare. then they quietly do something to actually fix it instead of just trying to sweep it under the carpet in hopes of it going away. the offerings r good im glad they around but all the bs and what goes on and the stunts pulled by cs is very bad for poker in general. unless many people come out w good info publicly about what goes on management wont clean up their act. at this point i feel management is the problem though

Guys,

I hear your concerns. But I think you may be detracting from your own argument here.

There is nothing in the rules against the same player using 2 different accounts on 2 different sites. For all intents and purposes, the Borgata and PartyPoker skins are different sites.

The problem would be if the same user is allowed to play the same tournament at the same time with both their accounts. This is one of the areas where I think PartyPoker probably has controls in place to stop that. They know who owns each account based on the ID requirements of the NJ DGE.

Playing 2 different tournaments at the same time is not against any rules nor should it be. It's pretty normal for many of us to play 8-16 tables at the same time on a regular basis.

maybe i wasnt clear. i hear you though.

i know i cant log on to borgata and partypoker at the same time. i also know i cant be logged in to the borgata casino software and use either borgata poker or party poker at the same time.

oh sadly last year they did have the above glitch you mentioned of allowing users to play both software at the same times and enter into the same tournies with both accounts. thank god they fixed that. i only realized that by accident before i learned borgata and party were one and the same w shared player pools. (actually how i learned it) i felt disgusted when i did learn it that way and for once i can be proud to say i lost in that tourney w both accounts. y proud because im not a d-bag i play to win honestly and if i do thats great. money can only bring so much happiness. thats me htough and not everybody is like that unfortunately.

if you're gonna cheat the system of id requirements by using friends/family members info to play two accounts. dont b so ballsy and donkish to have the same unique uploaded user photo.

of course if thats not the case and just is two different people playing who for whatever reason decided to share photos and both play on a slow time when most people theoretically work or are in school- than i am very sorry for even bringing it up and apologize to everybody for even posting it.

but all these sites have waivers we agree to that state we agree not to let anybody else use our gaming accounts but ourselves. its too much of a coincidence at 11am on a tuesday with only 222 players logged on to see that.

and for the record i wasnt the only one who noticed. somebody else asked one of those two users if they knew the other one the answer "NO". they couldve been lie-ing. but seriously thats not a photo thats likely to be easily found to be copied. even if they copied it another way who would use it on the same site.

im not a conspiracy theorist by any means and wouldnt normally post to such a forum but lately ive been seeing too many shady things going on at tables im at repeatedly to be just isolated coincidences. more so than the usual norm thats going to happen and comes with the territory, i mean sadly in this world and society your always going to have hustlers and con artists trying to take advantage of anything let alone cards. its a sad fact of life.

Hi

Your comments regarding CS have been escalated to the management team for review.
I can confirm I am not a member of the CS team, a drone or an idiot.(though some may disagree )
I am doing my very best to take all feedback found on our community board - whether positive or negative - and have it reviewed and action taken when possible by the relevant teams. I try not to make empty promises but change also takes time.
I do take note of all comments on these threads and also meet our players face to face when possible for feedback sessions.

I agree a survey is a good idea and it is something I am currently working on . Please bear with me while this is put into place - and I hope you will all take a few minutes to share your thoughts and feedback.

Back to the issue at hand we have put new processes in place to prevent screen names changes both on party and Borgatta.
We maybe had a small time frame when we were out of sync between both platforms but now we are all aligned and any requests to change screen names will now be denied.

Regarding specific players - please contact CS directly and raise your concerns, I am unable to discuss users on a open forum and concerns should be raised with CS.

Thanks,

Colette

I understand why you don't want to comment publicly, but emailing CS so they can say "Thank you for your response. We have forwarded it to the relevant department and will contact you when we hear back" and subsequently do nothing about it seems kind of pointless.

lol so true- AMEN

LOL. 2+2 needs to have a "Like" button like other social media.