Hello all.

I have a rather serious issue with Borgata online casino. I am normally a poker player but have been straying to slots. long story short I hit a rather large win in a bonus round and the slot continuously crashes in the app at the same spot. The win was huge (with more spins remaining) and I have contacted customer support. If re open the slot or any casino game for that matter it redirects me to the "incomplete game" which replays exactly as before resultin in the same disconnect. The Bonus round does run for quite a bit prior to disconnect. I tis not a timeout because I am sure to play some .01 NL poker randomly during the bonus to keep this from happening.

At this point I have been getting the typical run around that the tech team is looking at it however I am not so sure. Anyone know of a borata forum that is monitored by reps?

My funds are locked up and my bonus win is locked up. This has been over 4 days now.

Anyone got any ideas?

I hope Collette sees this. Their phone support is not that good.

It's been horrible. I understand sometimes issues need time to be fixed by i keep getting told the tech team is working on it. Can't get a manager to even talk to me. They sure have no issues taking the money......

the fact that it keeps replaying and it keeps hitting the same spins means that the whole game is actually FINISHED already. They KNOW how much you won from the slot... it doesn't need to complete the bonus round.

Make sure you have your game ID # which is unique for every spin - they can trace it to the amount won for that game.

Correct. The bonus round goes to the same point and crashes. Support has not been to helpful at this point since they keep telling me to wait and that glitches shall void payouts.

Calling something like this a "glitch" would be rather convenient.

yea no kidding!

listen, they know how much you won. it is all pre-determined when you hit the SPIN button.

Thread update.

Borgata online got back to me after 5 days and paid out the highest win I was able to see. I did not provide any screenshots as it was not needed.

Unfortunately I still had an additional 12 free spins at 10x the value with a retrigger option which is rather upsetting.

Also gave me a $15 credit......would rather my spins.

You live and learn. Not sure I'll be playing slots in the future online.

If this happened in a regular casino, the outcome would likely be the same. If they ruled it a "malfunction" they wouldn't have to pay you anything.

yea but the slots in a casino dont do it this often.

You might be right about that on a mathematical basis, like over millions of spins. But I have gambled tons in regular casinos, and have seen literally thousands of malfunctions.

It happens.

I don't know much about gambling/slots but just using context clues I'm guessing "malfunction" is the equivalent to "wow you hit for that much on a penny slot, we didn't even do the math/know that "random" spin/free spins could pay that much, now we aren't going to pay you." Seems fair, honest, just, and normal especially for a "random" online casino slot. GJ

This is the kind of thing that seems like it should be self explanatory. But what exactly defines a "malfunction?" Who decides what a malfunction is?

In theory this has nothing to do with the size of the win you have hit. And usually in a physical AC casino, if the tech can reinitialize the machine and have the bonus return, they just pay you what it is. But in theory if they said it was a malfunction, they would not have to pay. So if the machine doesn't come back after a reboot, etc, they would be under no obligation to pay under the law.

Since there is no physical machine with an online casino, there should not be as great of a possibility of a malfunction. But they do still occur.