So I never really had any problems with this in the past. The few times I got the geo location error, restarting or resetting the router worked fine. I've restarted/reinstalled/checked for programs running.

Now it seems permanently frozen on the error. I can even access Pokerstars and WSOP just fine. WTF is wrong with this ****ty software?

Support was able to help. Woo!

Glad they were able to get that sorted!

spew im having the same issues as you. have been here for a week and playing everyday with zero issue.....all of sudden yesterday im having geolocation issues. Have tried everything i can think of and/or been told to do by support (uninstall/reinstall, log in on different browsers and try to use play in browser, updated java, etc etc etc)...nothing fixes the problem. The most interesting part is that Im able to log in and sit down at a table on my mobile app, but on my desktop it doesnt work lol (makes sense)

Someone pls help!!! Have been on the line multiple times with borgata support last 24 hours and they are saying they have no idea of the problem and to wait another 1-2 days to allow them to figure it out. any ideas/suggestions would be greatly appreciated!

I am also having issues since yesterday with the geolocation. It's been working almost every day since the launch smoothed out any errors. I can't even get to the webpage poker.theborgata.com. I get a normal connection has timed out error.

Support has not been much help since they only recommend uninstalling and reinstalling which clearly isn't the issue.

ive been unable to log in at all today. when i go to sign in webpage opens up showing borgata service and connection is good but i still cant log in. its definately on their end

Have you all contacted customer support yet? They will be able to assist you with troubleshooting and get you back up and running!

Yes I already have. They recommend uninstalling the software which did not help. I assume the issue may be on their end since I'm not the only one reporting this. Again, I have not had any issues since nearly the launch of NJ poker.

Can you give this a try?

Close the client out.

Get to a command prompt in your startup menu and type: cmd
now you are in command mode
2.type: "ipconfig/release" (without the quotes ,on the command line by itself)
3.type: "ipconfig/renew" (without the quotes ,on the command line by itself)

Then open up the software again and log in as normal.

That didn't work.

Ok thank you for that. I will inform my team and hope to have more information for you shortly. Please let me know if the situation rectifies itself.

Thanks

I received this email, but I'm still having issues. I'm using the most updated version. Windows 8.1 and the usual cannot verify that I am in NJ.

"We received a confirmation from our technical team that the issues you were facing has now been resolved. Request you to try log in and if problem persists please get back to us with the details below so that we can have it further escalated.

Version of the app installed
Mobile Device and operating system and
A screenshot of any error message"

I PM'd you a request for troubleshooting. Give that a try and let me know the details so I can escalate this for you.

Thanks

It's been 6 days now that it consistently says i'm not in NJ. When I log in it takes about 30 seconds to clear, and you can tell the software isn't even attempting to verify that i'm in nj. This software is such a pure nightmare and extremely frustrating. They also keep emailing me and telling me it's fixed. Extremely annoying.

Sent you a pm. Thanks

Live chat buttons do not work on either site. When I call, the representative who barely speaks English for 6 days now has told me "its been forwarded to a higher team, they'll be working on it". WILL THIS EVER BE FIXED???? I can play one table from my mobile fine, all of my computers refuse to say I'm in NJ.

We are working on resolving these issues as I type this. I apologize for the inconvenience.

Thank you, please keep updates coming.

i emailed support (not expecting much because support has pretty much always been useless) and never even got a reply back. sad part is support still thinks its individual computer issues.

We are working to resolve these issues for everyone. I understand the frustration and I apologize. We hope to have these issues resolved quickly.

It's working for me now.

Playing some low stakes of 9 tables of cash on borgata and cannot get back on!!! Is the site crash???

i am having same issue with both party and borgata, go to log in, press sign in, nothing happens...

Sorry for the delay in response. This was issue was resolved immediately and we apologize for the inconvenience.