We unfortunately have no control over which banks allow their cards to be used for online gaming. The best we can do is lobby banks and talk to them about regulated gaming, but we cannot force their hands when it comes to policy. The ironic part of course is that there are still unregulated operators are still coding their gaming transactions as golf balls and flowers and such. If we did that, we'd lose our license in a heartbeat.

The good news is, we will be releasing a new credit card deposit option relatively shortly (both NV and NJ) and have some others in the pipeline.

Thanks for your feedback with regards to this and the UFC cross-branding.

I just used my credit card to make a deposit and got smacked with a fee from my credit card company I wasn't anticipating. Did I overlook some fine print that would have warned me of potential fees for making a deposit with a credit card?

Thanks

We don't charge any fees to the player, but the bank may treat it as a cash advance. (Some do, some don't.)

If it's your first time, do write in to Player Care. If it's reasonable, we're happy to cover the fees on it.

Thank you, does player care have an email I can use? It was only $10.50 but on $100.00. Its not worth it for such a small deposit so I want to make sure I don't make the same mistake going forward.

playercare@ultimatepoker.com

You can also use the Live Chat link here: https://playercare.ultimatepoker.com/

There doesn't seem to be any response in the "bugs/features/fixes" thread, so:

Please explain why UP feels that tournament announcements and other popups are more important than hands-in-progress.

Why have alternative methods of announcing your tournaments/quizzes/etc. not been explored?

Why do players not have the option to opt-out of these popup broadcasts?

Why can't UP just spam the chat-box like WSOP.com and leave their players relatively unmolested?

thanks

spoke to fast, email bounced back

Is there a better email address

gracias

Take out the g.

playercare@ultimategaming.com

or

playercare@ultimatepoker.com

The answer is that they are being explored. They are not yet completed development.

This isn't an answer.

You interrupt hands-in-progress with your announcements. Why? Why do you feel that your announcements are more important than a hand-in-progress?

Explore other options. That's cool. And it's fine if you haven't completed development of those other options. But interrupting poker hands is not cool. And my main question is: Why does UP continue to do it? Why can't you just abandon the popups and instead spam the chat-box and pretend to care about poker?

Saying that you are choosing to do something ****ty because you don't have other options yet is not acceptable. You can stop the popups right now if you wanted to.

I asked 4 questions, you answered one-- the least important one. It's the first response to the popup question in a month, and it's just a brush-off.

thx for the email corrections

Your questions
1: Why have alternative methods of announcing your tournaments/quizzes/etc. not been explored?

My answer: they have. it's in progress.

2: Why do players not have the option to opt-out of these popup broadcasts?

My answer: because the software doesn't have this functionality yet.

3: Why can't UP just spam the chat-box like WSOP.com and leave their players relatively unmolested?

My answer: because the software doesn't have the ability for us to do this. Also, it's less effective.

For what it's worth, I don't necessarily disagree with you and am sympathetic to your position. However it's still a situation where if upper management knows the numbers are X when there's an announcement and Y when there's no announcement and X>Y, then the announcements are going to continue.

Management obviously doesn't understand that there are more variables than X and Y. I would expect poker players that work for UP to explain it to them. You have an interest in UP succeeding, yes? How hard have you tried to convince upper management that popups need to go?

I haven't played at UP since the quiz about Jason-so-and-something. There was no X and Y there-- no benefit to UP for broadcasting that crap on our tables. That was just UP not realizing that there is a cost to every popup they broadcast-- a variable that they haven't accounted for. That was UP proving that the slippery slope argument against flashing adverts on tables was real, and that UP can't be trusted to avoid it.

I play a lot of poker. Online and live here in Las Vegas. And every day since that quiz I've been talking to at least 10 people about how crappy UP is. About how UP USED to have good customer service, but now WSOP has both better software and better service. About how stupid it is to force your advertisements on our tables in the middle of hands. Has management accounted for that kind of word-of-mouth in their X Y calculation? I've recommended at least 300 poker players in the past 30 days to choose WSOP over UP if they want to check out legal online poker... Popups did that, coupled with a lack of response on these boards.

The popups don't work if there isn't anybody sitting at your tables. That's definitely another variable. People don't like popups-- popups are almost universally hated, and have been for years and years. UP needs to think about how to even out the pros/cons when they are compared to their competition-- where do you think popups fall into? How does management think people decide where to play? Popups interrupt and interfere with the poker-playing experience. Is that what management wants to do?

UP management obviously doesn't care about stopping popups-- they are blindly looking at two variables, have no incentive to develop other options (and that's exactly why there are no other options 1 year later), and are clueless about how to keep people coming back to their tables.

If upper management doesn't understand this, it's your fault. Every poker player at UP should be explaining to the management why forcing adverts on people while they are sitting at the table is counterproductive (even if the X Y numbers seem to indicate otherwise). If they like numbers so much, have them look at a graph of your traffic. Have them think about how many people used to see those popups, vs. how many see them now. Have them think about why you're lowering the guarantees on your tournaments. Have them calculate what % of your revenue comes from your top 10 highest volume players, and what happens when they decide to leave.

UP can stop the popups anytime they want to. Convince them.

If UP had WSOP.com software it would be killing it.

I would have said that last year. Now I disagree. UP management doesn't know what they are doing. If the people running things at UP understood online poker, they would be killing it.

Seriously, **** YOUR ****ING CAPTCHA popup bull**** while I'm in the middle of ****ing hands and I get autofolded and forfeit my money every ****ing time because it's impossible to type in time when I'm also playing 8 tables on wsop. And please take offense at this. You guys need to clean house and fire everyone running this place. Over a year in business and you still have 3rd world software and 50bb max tables.

Being in NJ I have not seen these popups. Please keep it that way.

1K GTD nightly for $50 buyin
$2500 GTD Sunday for $100 buyin

LMFAO... gg Ultimate.

You definitely losing me as a player.

I agree about the Captcha popup. It cost me a decent hand a week ago.

The CAPTCHAs are set to something really infrequent (don't remember exactly, but I think something like 1-in-100000 probability on any given hand). I will double-check this to make sure they are the same in both states.

Well, I don't doubt the odds. I've played more than hands than that and I think it's happened to me 3 times in over a year. Still, can cost someone a nice size hand though for no reason.

http://pokerfuse.com/news/poker-room...ltimate-poker/

Confirm / deny ?

Say it ain't so.